News Releases

The news releases contained on Descartes' site are for historical purposes only. Information contained within the releases was believed to be accurate at the time of issue, however, the Company will not and specifically disclaims any duty to update this information.

current news releases

Ericsson Receives The Alliance Award For Excellence In Customer Fulfillment

Waterloo, Ontario

The Alliance for Converging Technologies Chairman Don Tapscott Recognizes Ericsson's Commitment to Customer Satisfaction through the Successful Worldwide Deployment of Descartes' DeliveryNet.FSM Customer Fulfillment Network

The Descartes Systems Group Inc., (NASDAQ:DSGX), (TSE:DSG), a leading provider of e-business solutions, today announced that Ericsson - a world-leading supplier of advanced communications solutions for mobile and fixed networks and consumer products - was recognized with The Alliance Award for Excellence in Customer Fulfillment for its extraordinary commitment to customer satisfaction.

Presented by Don Tapscott - Chairman of the Alliance for Converging Technologies and noted author of bestsellers THE DIGITAL ECONOMY and PARADIGM SHIFT - the Alliance Award recognizes Ericsson's commitment to customer satisfaction through the successful deployment of Descartes' DeliveryNet.FSM(tm) solution to create a high-performance customer fulfillment network. The Alliance Award was presented today at Descartes' Momentum '99 User Conference which runs from October 3 through October 6, in Atlanta, Georgia.

Ericsson's Radio Division, which produces radio communication equipment terminals, network equipment and wireless communications, identified the need to enhance order fulfillment and delivery service levels to their customers. The company responded with the worldwide deployment of DeliveryNet.FSM to manage worldwide parts delivery on a real-time basis.

Ericsson's field installation, service and repair operations are now connected to more than 100 air carriers, freight forwarders and warehouse providers and their trading partners over a 'vendor neutral' worldwide customer fulfillment network. The DeliveryNet.FSM initiative, together with organizational changes, resulted in a 72% reduction in lead times for the company. The company has also greatly enhanced the information and the level of service that it can now provide to its customers and the field installation and repair staff that serve those customers.

"Ericsson's high-performance customer fulfillment network represents breakthrough innovation in using e-business technology to ensure customer satisfaction and build brand loyalty," said Don Tapscott.

The Alliance Award for Excellence in Customer Fulfillment The Alliance Award is a select award given to the Descartes customer that has demonstrated an extraordinary commitment to customer satisfaction by creating a high-performance customer fulfillment network. Specifically, this award recognizes a company's ability to create new innovative e-business processes based on the use of information technology across a community of trading partners. Criteria for the award included achieving significant and quantifiable improvements in customer service on a global basis; successfully increasing product value by optimizing delivery processes; and integrating both customer and supplier networks via the Web.

About the Alliance for Converging Technologies The Descartes Alliance Award is based on The Alliance for Converging Technologies, an international think tank, research and consulting firm with a focus on competitive advantage in the digital economy. Don Tapscott is the Chairman of the organization. He is a Fortune 100 consultant, speaker, award-winning author, e-business expert and internationally-acclaimed authority on information technology in business.

About Ericsson

Ericsson is a world-leading supplier in the fast-growing and dynamic telecommunications and data communications industry, offering advanced communications solutions for mobile and fixed networks, as well as consumer products. Ericsson is a total solutions supplier for all customer segments: network operators and service providers, enterprises and consumers. Ericsson has more than 100,000 employees, representation in 140 countries and clearly the world's largest customer base in the telecommunications field.

About Descartes

Descartes develops e-business solutions for customer fulfillment networks. Descartes' industry-specific, prepackaged solution portfolios and its componentized applications enable companies to create high-performance customer fulfillment networks called DeliveryNets(tm). These solutions empower organizations to deliver reliable, responsive customer service in a profitable manner and to create innovative new products and services. Descartes products are used today by more than 850 companies in 35 vertical industries and 50 countries worldwide. For more information about Descartes, visit http://www.descartes.com.

About DeliveryNet.FSM

DeliveryNet.FSM is a complete solution for optimizing the delivery aspects of a field service management operation. It links real-time inventory visibility, dynamic routing, time-definite scheduling, and service policy optimization with mobile and wireless technology to create a high-performance customer fulfillment network. Serving as a real-time command and control system, DeliveryNet.FSM enables precise service and delivery scheduling, high-velocity fulfillment and increased asset utilization. Its optimization and visibility components can be seamlessly integrated with customer relationship management systems. Built with a highly scalable, inter-enterprise architecture, DeliveryNet.FSM can support a global, multi-channel FSM operation or can be scaled for a regional FSM operation supporting a handful of routes.

All registered and unregistered trademarks mentioned in this release are the property of their respective owners.

CONTACT INFORMATION:
Constantine Malaxos
Descartes Systems Group
(800) 285-3564 Ext 3027
cmalaxoa@descartes.com

Jennie Svitavsky
Mindstorm Communications
(212) 320-2155
jsvit@mindstormcomm.com

current news releases