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Bob's Discount Furniture Selects Descartes

Furniture retailer to enhance customer service with on-time delivery

WATERLOO, ONTARIO, October 1, 2002 — The Descartes Systems Group Inc., (Nasdaq:DSGX), (TSX:DSG), a trusted provider of logistics solutions, today announced that Bob’s Discount Furniture, a growing furniture retailer in the northeastern United States, has selected the Descartes Routing and Scheduling^TM product, Fleetwise Reservations^TM, to enhance customer service with accurate, on-time home delivery.

Like many companies in the competitive retail industry, Bob’s Discount Furniture’s top priority is customer service. Keeping delivery and distribution costs to a minimum while maintaining superior customer service is critical to ensuring satisfied customers and repeat business. Bob’s Discount Furniture, which manages over 700 delivery requests a day from its 17 stores, will use Fleetwise Reservations to prioritize and rationalize customer requests, determine optimal delivery schedules and ultimately confirm shipping windows for customers at the point-of-sale.

With Fleetwise Reservations, Bob’s Discount Furniture will have one central view of bookings enabling the assignment of driver resources quickly and efficiently. The solution’s unique web-based system will update the company’s delivery information with every transaction enabling sales representatives to provide delivery commitments at point-of-sale while ensuring the optimal use of the company’s 50-plus truck fleet.

Bob’s Discount Furniture was first introduced to the Descartes Fleetwise solution at Descartes Directions, a forum bringing customers together to share first-hand experiences of Descartes solutions.

“At Descartes Directions, the company clearly demonstrated the value a comprehensive routing and scheduling solution could bring to our business. Speaking one-on-one with other Descartes customers and learning about the business benefits of Descartes solutions solidified our decision to partner with the company,” said Lee Goodman, chief operating officer, Bob’s Discount Furniture.

“Descartes has over a decade of experience providing trusted logistics solutions to the retail industry,” said Manuel Pietra, Descartes’ co-chief executive officer and president. “The company’s Routing and Scheduling solutions go beyond the optimization of routes to synchronize key customer service requirements with the management of delivery resources. Helping our clients meet their customers expectations is a key measurement of our success.”

As part of Descartes’ Routing and Scheduling product suite, Descartes Fleetwise is one of the retail industry’s first end-to-end enterprise solution for routing and scheduling business challenges. Descartes Fleetwise provides optimization, visibility and resource management services from the point of order through to route planning and final delivery.

About Bob’s Discount Furniture
Bob’s Discount Furniture has a solid niche in the southern New England furniture market, presently ranked #40 nationally (Furniture Today). The company’s unyielding commitment to quality, competitive pricing, and unmatched customer service have convinced consumers to return to Bob’s time and time again. For more information visit www.mybobs.com

About Descartes
The Descartes Systems Group Inc. (Nasdaq:DSGX) (TSX:DSG) is a trusted provider of logistics management technology. In over 60 countries Descartes’ leading logistics solutions drive operational efficiency, enhance customer responsiveness and improve precision in purchasing for global organizations. For more information, visit www.descartes.com.

All registered and unregistered trademarks mentioned in this release are the property of their respective owners.

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This release contains statements that relate to Descartes’ product and service functionality and performance, potential benefits derived therefrom and Descartes’ competitive position and other matters that may constitute forward-looking statements that involve risks and uncertainties. Descartes’ actual results may differ from the results discussed in the forward-looking statements as a result of factors discussed in the section entitled, "Risk Factors" in documents filed with the Securities and Exchange Commission, the Ontario Securities Commission and other securities commissions across Canada.

Contact Information:

Public Relations
Kimberley Emmerson
Tel: (519) 746-6114, ext. 2562
kemmerson@descartes.com


Investor Relations
Chaya Cooperberg
Tel: (519)746-6114, ext. 2757
ccooperberg@descartes.com

current news releases