Guest Blogger Ann Grackin is the CEO of ChainLink Research, a thought leader in Supply Chain Management.
With all the buzz about same day, it is time to look at the time of delivery issue.
Though same day will be popular with some consumers, the real issue is: is your logistics process up to meeting the customer’s expectation, no matter what the service delivery expectation?
We (ChainLink Research) recently wrote a research report where we looked across the whole global market. Our research included many Descartes customer cases to review the variety of methods—from B2C same day grocery or B2B service response delivery across the world, to free shipping multi-day (or longer) time frames.