Chris Jones is Executive Vice President, Marketing and Services at Descartes
We’ve all been there – buying furniture, home appliances, or that new flat screen TV, when the taxing moment comes to schedule the delivery appointment for our purchase. Whether shopping at a store or online, more often than not, we’re presented with limited delivery options such as half-day time slots for the morning or afternoon or the ever dreaded, “We’ll call you the day before and confirm the time your goods will arrive...”