Download Customer Success - Sears Holdings Corp. (PDF 115.2 KB)
Learn how Sears transitioned its nationwide home delivery business to a centralized cloud-based route planning and execution solution from an outdated in-house routing system. Supply chain and home delivery distribution executives explain what they required from a technology solution, and describe how the Descartes solution was deployed in only 6 months across 106 delivery hubs in the Sears network. Senior management in the company’s Sacramento and Orlando distribution centers describe how the solution allows them greater visibility into drivers’ on-road performance and improves their control over route planning and day-to-day route execution. With the Descartes solution, Sears is making better promises and more promises and, in the words of its member experience leader, helping the company provide a “WOW” member experience in home delivery.
This video provides insights from the following Sears participants:
- Bill Hutchinson, SVP Supply Chain, Sears
- Kris Eyunni, VP Supply Chain, Home Delivery Distribution, Sears
- Joe Macro, Director of Logistics and Planning, Sears
- Catherina Taylor, Manager, Member Experience Office, South Region, Sears
- Christina Gross, Sacramento Routing Manager, Sears
- Sonemit Gonzalez, Routing Office Manager, Orlando, Sears
Descartes Route Planner™ is a web-based software solution for route optimization and GPS-based fleet tracking that improves operational efficiency through better route scheduling and greater visibility into fleet activities during the day.
Descartes Mobile™ is a mobile workforce management software that improves productivity and drives operating efficiencies with real-time visibility and integration to Descartes’ logistics decision support, fleet routing and dispatch, and automated vehicle locator (AVL) systems.
Descartes Notification™ is proof of delivery software that enables customers to receive real-time notifications of scheduled/alternate delivery times via e-mail, phone or voicemail.
Descartes Reservations™ is web-based scheduling software that enables customers to request delivery appointments, while an optimized appointment booking engine matches available resources and delivery windows to customer requests.
