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Position Summary
Reporting to the Air Implementation Manager, the Activation Consultant will help grow the Descartes’ Global Logistics Network by efficiently on-boarding customers and their trading partners onto the Network. The successful candidate will be responsible for project and/or problem analysis and for identification, implementation, testing, client training, deployment and documentation of the customer and its trading partners.
Responsibilities
- Interact with new and existing customers to complete requirements gathering, mapping specifications, project objectives and on-boarding activities.
- Develop and execute project plans.
Set up customers and trading partners on the Global Logistics Network.
Analyze customer requirements.
Provide time/effort estimates as requested.
- Troubleshoot errors and issues reported by customers.
- Interface with customers and other Descartes departments.
- Audit and monitor messaging traffic as project progresses.
- Communicates with customer on progress of the project.
- Coordinates the resolution of issues as they arise.
- Work with a number of VAN’s and operations groups to track projects and monitor data flow.
- Develop and maintain project documentation throughout the project.
- Set up trading relationships for existing customers based on information conveyed via email or by phone.
- Provides ongoing support to other team members and colleagues.
Qualifications
Post-secondary education in a computer technology field.
Minimum five years working with EDI messages or related work experience.
EDI message syntax (EDIFACT, XML, ANSI X12 etc.).
Knowledge on below subjects are considered an asset:
air-cargo syntax such as cargoIMP and cargoXML
air-cargo message flows and/or business flows
Customs Security Filings (air-cargo) and related message flows
Familiarity with various communication protocols (sFTP, FTPs, AS2, HTTPs etc.).
Good planning and organizational skills, multi-tasker.
Analytic and problem-solving skills.
Team player with the ability to work independently.
Normally receives no instruction on routine work; general instructions on new assignments.
Strong communication skills, both written and verbal.
General PC skills; must be considered technically savvy.
Willing to occasionally travel abroad.
Offer
We offer a flexible and casual work environment in an international team, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.
Application Instructions
Please submit your resume and a covering letter describing why you are a unique fit for this position, to jobsna@descartes.com citing “Activation Consultant” in the subject of your message. We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted. Agency calls will not be accepted. All final candidates will be required to provide professional references and complete a background check, which will include a criminal background check and verification of education and previous employment.
Descartes Systems (USA) LLC, inclusive of any of its American subsidiaries (Descartes), is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law.