Effective June 15, 2011, there is a disruption in Canadian postal service impacting mail delivery.
We are currently experiencing delays and disruption in receiving our regular postal service in Canada. We do not know the expected duration of the disruption.
Since we have centralized our global billing and collections in Canada, we want to let you know about your various options in sending in payments. In order to keep your account in good standing you may have to consider various alternatives for payment. At this time, we are asking that you do not mail checks into our Head Office in Waterloo, Ontario, Canada.
For all Canadian customers, we will email out invoices if we have your contact information on file. If you have not received an invoice, please contact us. We encourage all payments to be processed electronically through ACH transfer, wire transfer or credit card. Electronic payment instructions should be on the face of your invoice.
For all US customers, we will mail out the invoices from Pittsburgh, USA. For payments, please use the lock box address on the face of your invoice or send a wire payment.
For all European Customers, we will mail out the invoices from Belgium. For payment, please continue to pay electronically.
Should you have any questions on your account, electronic payment instructions or what invoices are owing, please do not hesitate to contact us via email at [email protected].