PNE Corporation, one of Canada’s leading propane distributors, has improved customer service and achieved significant performance efficiencies while supporting rapid growth through centralization of delivery operations with Descartes Route Planner™ On-demand pickup and delivery scheduling software. PNE Corporation is Canada’s leading propane distributor, delivering first-rate service and energy solutions to homes and businesses across the nation since 1994. The rapidly-growing and environmentally-active company created a niche market with its propane exchange program, allowing consumers to purchase quality propane by exchanging old tanks for refurbished ones. PNE’s exchange program extends the life of a tank by 20-30 years, reducing waste though continued maintenance.

Why Descartes?

The Descartes Route Planner On-demand route scheduling software provides PNE with a comprehensive, cloud-based delivery route planning, execution and mobile solution that provides rapid time-to-value. According to Yann Baillargeon, Vice President at PNE, dispatchers will get up-to-speed on the user-friendly system very quickly after completing a simple training course. The cloud-based solution offers advanced capabilities at an affordable cost including optimizing static and dynamic routes, tracking and monitoring driver performance, and capturing proof-of-delivery information in real time.

“Due to the rapid growth of our propane exchange program, we needed a more centralized, systematic method to provide customers with timely, reliable information about delivery options and status updates related to on-demand orders,” said Baillargeon. “With Descartes Route Planner On-demand, our dispatchers now have real-time visibility of the daily routes automatically planned for each driver. The system lets them see the status of deliveries and manage customer expectations when new orders are received or unexpected issues arise. As a result, we’ve improved customer satisfaction and realized operational efficiencies that reduced our unit cost by 10%.”

Cost-effective, Centralized Routing Solution

Descartes Route Planner On-demand is a cost-effective routing and scheduling software solution for rapidly growing companies, like PNE, that need a centralized system to manage deliveries. By providing capabilities to view and compare what is happening in the field against delivery schedules and route plans, this delivery route scheduling software helps enhance productivity and service levels while providing benchmarks for continuous improvement across planners, drivers and dispatchers. It’s also an excellent choice for companies that need to quickly train new employees to handle increased demand during peak seasons. 

Written by Andrew Roszko

Senior Vice President of Sales at Descartes