Reporting to the Air Implementation Manager, the Activation Consultant will help grow the Descartes’ Global Logistics Network by efficiently on-boarding customers and their trading partners onto the Network.
The successful candidate will be responsible for project and/or problem analysis and for identification, implementation, testing, client training, deployment and documentation of the customer and its trading partners. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.
Return to Job Listings
Job Title
Activation Consultant
Post Date
Freitag, Januar 25, 2019
Job type
Full Time
Category
Professional Services
Job Location
Lier - Belgium
RESPONSIBILITIES
- Interact with new and existing customers to complete requirements gathering, mapping specifications, project objectives and on-boarding activities
- Develop and execute project plans
- Set up customers and trading partners on the Global Logistics Network.
- Analyze customer requirements.
- Provide time/effort estimates as requested.
- Troubleshoot errors and issues reported by customers.
- Interface with customers and other Descartes departments.
- Audit and monitor messaging traffic as project progresses
- Communicates with customer on progress of the project
- Coordinates the resolution of issues as they arise
- Work with a number of VAN’s and operations groups to track project and monitor data flow
- Develop and maintain project documentation throughout the project
- Set up trading relationships for existing customers based on information conveyed via email or by phone
- Provides ongoing support to other team members and colleagues
Qualifications
- Post-secondary education in a computer technology field
- Minimum five years working with EDI messages or related work experience
- EDI message syntax (EDIFACT, XML, ANSI X12 etc.)
- air-cargo syntax such as cargoIMP and cargoXML is an asset
- Knowledge on air-cargo message flows and/or business flows is considered an asset
- Familiarity with various communication protocols (FTP, AS2, HTTPs etc.)
- Good planning and organizational skills, multi-tasker
- Analytic and problem-solving skills
- Team player with the ability to work independently
- Normally receives no instruction on routine work; general instructions on new assignments
- Strong communication skills, both written and verbal
- General PC skills; must be considered technically savvy
- Willing to occasionally travel abroad
Please submit your resume and a covering letter describing why you are a unique fit for this position, to idewachter@descartes.com citing “Activation Consultant” in the subject of your message.