Enhanced Integration between Descartes Aljex and Descartes MacroPoint Improves Freight Visibility and Customer Service
The perfect storm of heightened customer expectations, constant cost pressure, and growing shipment demand is driven by ecommerce is challenging freight brokers to cost-effectively meet the service needs of their customers. By more tightly integrating recently acquired Descartes Aljex™ and Descartes MacroPoint™ solutions, Descartes Aljex freight brokerage customers get more detailed visibility into shipments and can eliminate manual check calls. This frees them to serve customers more strategically, win new accounts, and grow their business without additional headcount.
Why Descartes for Freight Visibility?
Descartes Aljex has served freight brokers and transportation providers for over 20 years. Backed by deep domain expertise, the robust Descartes Aljex solution is used by nearly 400 customers in North America to plan and execute nearly 3 million freight moves per year. The new integration between Descartes Aljex and Descartes MacroPoint provides advanced configurable rules to automatically track loads, greatly reducing the manual efforts for track and trace teams. Furthermore, Descartes Aljex now receives real-time predictive alerts from Descartes MacroPoint, so users truly manage by exception and can be more proactive and strategic in serving their shipper customers. With Descartes MacroPoint’s advanced visibility, predictive alerts, and largest carrier network, Descartes Aljex customers can start to benefit from the integration immediately.
Integrated Transportation Management Technologies Enhance Customer Service
The cloud-based Descartes Aljex solution helps freight brokers and transportation providers automate business processes and create electronic documents critical for executing transportation moves. Customers can manage the lifecycle of a shipment from order creation through execution, including real-time tracking with connectivity to the Descartes MacroPoint network of over 2 million trucking assets and drivers. Descartes MacroPoint connects to trucks through integrations to onboard electronic logging devices (ELDs), transportation management systems, or any mobile phone. Descartes MacroPoint uses this data content to help transportation brokers, logistics service providers and shippers track the locations of deliveries in trucks.