Descartes (TSX:DSG) (Nasdaq:DSGX) is a global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes' B2B network, the Global Logistics Network, integrates more than 35,000 trading partners to our cloud-based Logistics Technology Platform to unite their businesses in commerce. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multi-modal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com.
As Director, Global Service Desk the successful candidate will manage a staff located in a number of our Global offices. You will regularly liaise with our Product and Development teams to ensure that our incidents are being properly addressed in a timely manner.
The location of this position is flexible, at one of our U.S. or Canadian office locations, including Pittsburgh, PA or Toronto, Ontario.
Please submit your resume, and a covering letter describing why you are a unique fit for this position, to firstname.lastname@example.org citing “Director, Global Service Desk” in the subject of your message. We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted. Agency calls will not be accepted.