AVL Tracking Software provides real-time visibility for rapid notification of critical events
Descartes Automated Vehicle Locator™ (Descartes AVL™): AVL Tracking Software provides rapid notification of critical events affecting distribution. It offers truly real-time information and tracking on an ongoing basis, not simply visibility into arrivals at distribution centers or hubs, allowing proper service expectations to be maintained. It supports a web-based view of delivery status to users not directly involved in managing transportation assets but still maintain a stake in the customer service implications.
Descartes AVL uses integrated wireless and GPS to extend real-time tracking throughout the organization in an appropriate context for the user, whether customer service, transportation manager, or dispatcher. The solution enables users to pull schedule and delivery status information in response to customer requests and address any questions or issues while the account is online. Descartes Automated Vehicle Locator quickly integrates with legacy and packaged solutions as well as the Descartes Dispatch™ and Descartes Route Planner™ applications to address any emerging service issues.
Descartes' AVL Tracking Features
Real-time Status Tracking
- Extends visibility throughout the organization in an appropriate context for the user, whether customer service, transportation manager, or dispatcher.
- Uses integrated wireless and GPS (Global Positioning Systems), so feedback goes beyond distribution center log-ins to activity throughout the delivery cycle.
- Notifies exceptions outside user-specific tolerances.
- Provides decision support for customer interaction that is responsive to the specific incident.
- Feeds schedule change requests directly to dispatch agents to mitigate service issues.
- Enables users to pull schedule and delivery status information in response to customer requests.
- Questions and issues can then be addressed while the account is online.
- Provides access for customer facing personnel without requiring sorting through operational details.
Closed-loop to Resolution
- Rapidly integrates to both legacy and packaged solutions for a rapid return on investment.
- Links to Descartes Dispatch™ and Descartes Route Planner™ applications to address emerging service issues.
Customer Success - Descartes' AVL Tracking Software
“Since drivers were paid hourly, we wanted to have a better sense of where they were and what they were doing,” adds Kane. To truly understand whether drivers were following planned routes and making the scheduled stops on time, Wawa needed real-time visibility into the delivery activities throughout the day.
With Descartes, we're able to create optimal delivery routes, manage the challenges that occur during the delivery process and automate data collection at our customer locations. We believe our improved delivery capabilities will help us to provide better customer service."