Descartes recently sponsored a Web Seminar, hosted by American Shipper, titled "3PL Evolution - Purchase Order Management Tools Reshape the Intermediary's Role."
As international trade and transportation has become more complex, traditional intermediaries are struggling to keep up with the requirements of the shippers they serve. Documentation must be complete, accurate and timely. Shipments must arrive on time. Security requirements are not negotiable. Shippers need to continually reduce their costs.
eManifest is one of the Canada Border Services Agency’s (CBSA) largest undertakings to strengthen Canada’s security and at the same time improve commercial processes. As part of the CBSA systems deployment package new program requirements and electronic system functionalities will be introduced that impact freight forwarders and their authorized service providers, in all modes of transportation.
If you are a freight forwarder involved with the movement of cargo into Canada, you will be required to transmit electronic information on consolidated shipments to CBSA (Canada Border Services Agency) prior to arrival into Canada.
ACAS was designed to provide CBP with data concerning the parties and commodities involved in air cargo prior to loading on an aircraft at a foreign port. With information about inbound air shipments further back in the supply chain, CBP will be able to better indentify high-risk shipments into the United States. In addition, the program will speed the movement of lower-risk shipments while resources can focus on higher-risk shipments for additional screening.
With a history of providing air cargo customs and security filing solutions, Descartes has created a cloud-based solution to answer the requirements of ACAS, offering air forwarders an innovative way to comply while keeping operating costs in line.
Botlek Tank Terminal (BTT) zorgt voor een correcte afhandeling van douaneaangiftes en rapporteert foutloos dankzij een douanesoftware oplossing van Descartes. De douane weet precies wat er speelt en is volledig op de hoogte.
Acculogix is a Canadian-based third party logistics (3PL) distributor of magazines. The company services 4,000 retailers in Western Canada from its main distribution center located in Calgary. Acculogix also runs 13 satellite depots/cross-dock centers where magazine shipments are processed for delivery to local markets via express package carriers. To streamline the process of labeling shipments being handled by its package carrier service providers, Acculogix has been working with Descartes Transportation Management solution’s Pick, Pack and Ship module. This solution enables the company to automate shipping processes, reduce labor requirements and costs, lower freight expenses through carrier optimization, and improve visibility into order status.
For 25 years, Alliance Imaging has been providing hospitals, physicians groups and other health care providers with diagnostic medical imaging services for MRI, PETCT, CT and Radiation Oncology. The company performs more than one million scans annually, operates 550+ imaging and radiation therapy systems (of which 400 are mobile), has 10 offices and three warehouses, and provides service to more than 1,200 clients in 46 states. Alliance Imaging had manual routes created based on personal preference instead of driving efficiency are compounded by the lack of visibility, driving up Alliance Imaging’s operational costs.
American Airlines (AA) Cargo, a division of American Airlines, provides daily scheduled cargo lift to major cities in the United States, Europe, Canada, Mexico, the Caribbean, Latin America, and Asia. AA Cargo’s extensive interline network also provides the ability to connect cargo to any airport in the world served by an International Air Transport Association (IATA) carrier. American Airlines Cargo needed to streamline the end-to-end shipping process for its customers and lower transactional costs.
American Electric Supply, Inc. (AES) was founded in 1984 with a handful of employees and a goal of building a company that was customer service oriented. Its warehouse operates around the clock from 10:00 pm on Sunday through 11:00 pm on Friday. AES makes about 130 deliveries per day. Even with its past successes, AES had a challenge. Delivery manifests for each day were hand written the night before and then trucks were sent on their way.
AMP is the largest press distributor in Belgium. AMP distributes not only national but international press titles. This distribution includes more than 300 newspaper and 5.000 magazines titles. AMP is the largest press distributor in Belgium. With about 350 vehicles (trucks and vans) the company delivers 6 days a week almost 6,000 points of sales including; independent agents, kiosks, press shops, superstores, and gas stations. The company chose Descartes' route planning solution to support its strategic decisions and realize realistic simulations of their transport planning.
"Thanks to the optimization of Descartes' route planning solution, AMP has reduced its distribution costs by approximately 5%. This is higher than expected considering the narrow delivery time windows." Steven Roels, Consultant at AMP
Argix Direct is a transportation company whose sole effort is focused on providing store deliveries and related services to specialty retailers. The company services customers regionally through three wholly owned terminals in Jamesburg, N.J., North Bergen, N.J., and Wilmington, Mass. – and nationally through a network of 35 agents. Barnes & Noble, Tommy Hilfiger, Liz Claiborne, and a variety of other high-profile retailers look to Argix Direct, to deliver inventory to their stores throughout the United States. These specialty retailers typically schedule deliveries one day in advance, expecting shipments to arrive the next day, on time, within narrow time windows, and – of course – at the lowest possible cost.
British American Tobacco is the world’s most international tobacco group, doing business in 180 countries, with a global market share of 15.1 percent. Over 300 brands make up BAT Hungary’s portfolio of tobacco products, which hold strong market positions in each of its operating regions and have leadership in more than 65 markets. In 2001, British American Tobacco Hungary (BAT Hungary) began implementing a new direct store delivery strategy designed to improve the trade management of retail customer accounts and to ensure fewer stock-outs.
Bad Boy wanted to carry its high level of customer care through to its delivery processes. In particular, Bad Boy wanted to be able to provide a narrower delivery window, as well as be more proactive in providing information to customers. Bad Boy has a dynamic customer base and delivers to different addresses each and every day. As Bad Boy did its route planning manually, drivers were unable to pinpoint an estimated time of arrival (E.T.A.) for each delivery with any certainty. Instead, when customers called the day before – and then sometimes again the morning of a planned delivery – the smallest delivery window Bad Boy dispatchers could offer was a four hour window timeframe.
BASF is a world’s leading chemical company – The Chemical Company. With about 97,000 employees, six Verbund sites and close to 330 production sites worldwide BASF serves customers and partners in almost all countries of the world. BASF Antwerpen NV’s decision to implement an electronic customs solution was mainly driven by the need to:
Gain permanent compliance with respect to EU requirements for electronic customs document processing
Maintain efficiency and speed of all customs declaration and clearance processes
Increase speed, security and overall performance of the entire process
Robert Bosch Inc. Canada houses more than 55,000 Stock Keeping Units (SKUs) in its 152,000 square foot Mississauga, Ontario warehouse facility, each business day shipping 600-700 orders to destinations coast-to-coast that range from light-weight parcel shipments to full-load tractor-trailer or rail car. Similar to the size of its orders, shipment contents leaving the Bosch warehouse vary widely and include automotive aftermarket parts, power tools and accessories, and security systems. The customer profile is similarly diverse, according to Distribution Manager Chris Dyer.
“We ship to everyone from the corner garage to major automotive retailers, local hardware stores to national retail home improvement centers,” he says. “For example, a warranty shop might need just a couple of screws, but if they need them, their orders merit the same level of attention as does a truckload of table saws going to a national retailer.”
Finding it wasn’t so easy, Dyer says. He researched the available options and “While some systems may have satisfied some of Bosch’s operational requirements, Descartes’ Transportation Management System (TMS), specifically the Pick, Pack and Ship module, had the best return on investment (ROI). Based on the vendor selection and review process, Descartes gave us the highest confidence level in meeting the implementation target, as well as providing ongoing timely support.”
Founded in 1996 in Yardley, Pennsylvania, Cargo Express, LLC is a transportation logistics solutions provider that specializes in ocean import/export. As part of its day-to-day operations, Cargo Express coordinates intermodal and domestic transportation services across rail, truck and air; consolidates shipments from various manufacturing operations on behalf of its clients; and provides customs brokerage services to ensure the clearance of goods through U.S. Customs. Currently the company has contracts with over 15 different shipping lines and operates in 21 different countries on six continents. Its primary area of focus is the Trans-Pacific trade lane.
Coca-Cola , Sprite, and Fanta, Coca-Cola Korea generates more than US$580 million in annual sales. Having the right product on the shelf at the right time is critical in the beverage industry. Coca-Cola Korea Bottling Company met this challenge with Descartes. Using Descartes’ Routing & Scheduling™ solution, the company successfully reduced out-of-stocks while increasing delivery capacity by 13%.
DR Power Equipment / Country Home Products Inc. manufactures and markets high-end outdoor power equipment and home and garden accessories under the global DR Power and Neuton brands. Its outbound less-than-truckload (LTL) shipping volumes range from 30,000 to 35,000 shipments a year, while small package volumes range from 195,000 to 225,000 shipments per year. A large percentage (95%) of deliveries are direct-to-consumer, managed by six primary trucking companies that the company relies on for U.S.-based deliveries. DR Power Equipment / Country Home Products was using manual processes for its freight audit and approval functions. Not only was this time consuming, it also created the potential for errors. As the company’s operations grew, it needed a transportation management system that would streamline administrative processes, reduce costs and improve overall supply chain management efficiency.
Since Crate and Barrel first opened its doors in 1962, the housewares and furniture retailer has expanded its operations to over 160 stores and more than 7,000 associates serving customers in 29 markets. The company, which has grown by 6 to 8 stores each year, has three primary distribution centers located in New Jersey, Chicago and San Francisco. Deliveries are shipped out of these 300,000 square foot facilities to 21 conveniently located cross-docks where goods are sorted and loaded onto trucks for delivery to customers within a 50 to 100 mile radius. To complete annual deliveries of 300,000, Crate and Barrel has 80 to 85 delivery trucks on the road each day, an increase of 30% from five years ago. Manual delivery processes used by Crate and Barrel were inefficient, and the lack of visibility into activities on the road hampered its customer service.
As a progressive company, CryoService has always prided itself on being ahead of the curve with its use of technology to schedule delivery routes. While the company had been using Descartes’ Route Planner™ RS solution for more than a decade to address its need for flexible route planning, a decision was made to reevaluate its existing technology systems to identify potential gaps and opportunities, ensure it was adequately prepared for the future, and at the same time further develop its responsiveness to customers.
CVS is America’s #1 pharmacy, dispensing more retail prescriptions in more stores than any other chain. With annual revenues of more than $22 billion, CVS has created innovative approaches to serve the healthcare needs of its customers through more than 4,100 CVS/pharmacy stores; CVS ProCare, its specialty pharmacy business; CVS.com, its online pharmacy; and Pharmacare, its pharmacy benefit management company. CVS Pharmacy needed to better manage hundreds of thousands of deliveries from approximately 22,000 origin points annually, CVS/pharmacy has a goal to improve inbound supply chain visibility by automating connections with hundreds of suppliers and carriers.
Deeley Harley-Davidson® Canada is the exclusive Canadian distributor of Harley-Davidson and Buell™ motorcycles, Genuine Motor Parts and Accessories, and MotorClothes® apparel, which are provided through a national network of authorized Harley-Davidson and Buell retailers. The privately-owned company has over 150 Associates in Canada located in Richmond, British Columbia and Concord, Ontario. Deeley Harley-Davidson Canada wanted to integrate multiple shipping processes into one system to further streamline their operations and create even more operational efficiencies.
As one of the world’s most extensive airline freight operations, Delta Cargo services more worldwide destinations than any other airline. A division of Delta Air Lines, Delta Cargo operates major North American cargo hubs in Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St.Paul, New York-JFK, and Salt Lake City, and works with a number of carrier partners to serve 66 countries and more than 375 cities. International freight accounts for close to two-thirds of Delta Cargo’s revenues. Delta Cargo has a number of product offerings to meet the needs of the world’s largest freight forwarders as well as mid-sized and smaller shipping operations. Delta Cargo was using three disparate solutions to enable online cargo bookings. To bring more customers online, the carrier needed to offer a variety of online booking features through a single, integrated solution.
Moving plants from nurseries to garden centers and other retail outlets in a timely fashion is no small feat. Just ask Dudley Horticultural Transport, who recently expanded its business and now serves over 30 United Kingdom and European nurseries plus many other customers with daily or weekly deliveries. Since implementing Descartes Routing & Scheduling solutions, the company has doubled its daily nursery deliveries in the UK from 150 to 300 orders, increased driver productivity levels and cut the number of hours required to plan drivers’ routes by more than 50 percent.
A family owned business since 1921, Edward Don & Company is the world’s leading distributor of foodservice equipment and supplies. The company offers nationwide U.S. distribution of over 50,000items from its six full-service distribution centers, using a fleet of over 100 ‘red and yellow’ delivery trucks plus a network of national carriers that are deployed on an as needed basis. Edward Don needed to extend their Descartes solution deployments and implement best practices. Key goals were to optimize usage of the Descartes solution; plan routes more effectively; and achieve greater visibility in the field.
Encore Forwarding, Inc. (EFI) is an international and domestic freight forwarder and U.S. customs broker. The company, which was founded in 1985 and is wholly female owned, specializes in organizing the safe and efficient movement of goods for more than 600 global customers in the retail, apparel, food products, publishing, electronics, office supply and manufacturing sectors. EFI has a domestic and international network of partners and agents, and was the first to open a U.S. customs approved container freight station in Jacksonville, Florida.
Since 1953, Federated Customs Brokers has been providing clients around the globe with a complete range of customs and logistics services. These include international and transborder freight forwarding, Canadian and U.S. customs brokerage, expert customs consulting, bonded warehousing and distribution. Federated Customs Broker wanted to transition a majority of its customs processes from manual, paper-based to electronic information exchange to improve accuracy and speed service.
For more than 65 years, Americans have relied on Ferrellgas for their residential, industrial/commercial, and agricultural propane needs. Ferrellgas has grown from humble beginnings as a family-owned propane supplier to a publicly traded, Fortune 1,000 company and market leader with 150 field service centers serving more than 1 million customers in all 50 states, the District of Columbia and Puerto Rico. Ferrellgas needed to centralize its operations and establish an efficient business model, Ferrellgas embarked on Project Renaissance, an overhaul of equipment, employee training and technology integration – including route planning and scheduling.
Gate City Beverage Distributors, a beer distributor based in San Bernardino, California, supplies over 4,000 regional grocery and liquor stores with more than 30 major labels and 400 different product SKUs (stock keeping units). This high-volume distributor is continuously challenged with managing vehicle-related costs associated with its direct delivery operation. Gate City Beverage Distributors’ network consists of multiple depots and 70 trucks that make approximately 10,000 deliveries per month in a 10,000 square mile area.
For almost a decade, Gate City Beverage Distributors has relied on Descartes Routing & Scheduling to assist in strategic and tactical planning, vehicle loading, realtime dispatching and monitoring of arrivals, departures and exceptions. “Descartes is a ‘magic bullet’ that simultaneously optimizes routes and load capacity, while accounting for constraints in driver schedules and specific customer needs,” said Bud Watts, Vice President of Operations, Gate City Beverage Distributors. “Not only has the software significantly reduced dispatch time, it has also clearly defined routes, stop times and delivery instructions for drivers enabling them to better service accounts.”
U.S. as well as Canadian Customs and Border Protection (CBP) recently changed their regulations to require certain shipment information 24 hours before goods are loaded aboard a vessel destined for their shores. This is leading to significant changes to the way we work today, but it is also resulting in long-term savings and additional service field for Geodis Wilson. Together with Descartes, a global logistics solutions provider, Geodis Wilson has decided to develop its own direct filing system for AMS to comply with customs requirements. U.S. and Canadian Customs require receipt by electronic transmission of 13 essential data elements via EDI to comply with AMS. The next phase will be to expand into the 10+2 requirements.
Grocery Gateway, a company operated by Longo Brothers Fruit Market Inc., is Canada’s leader in online sales of home-delivered groceries. The company offers more than 7,500 grocery items on its website, including fresh meats, produce and organic products. Grocery Gateway’s dedicated fleet of delivery vehicles make close to 500 stops per day to meet the needs of 15,000 active customers. Customer orders are assigned specific 90-minute delivery windows – much narrower than the broad morning or afternoon delivery windows offered by most other retail delivery operations. To ensure all orders are consistently delivered on time, Grocery Gateway needed a way to plan and optimize its routes to maximize operational efficiencies. The company also required real-time visibility into its delivery activities on the road, including insight into any exceptions.
Hala Supply is a family-owned company which was founded in 1911, generating annual revenues of over $30 billion. The company and its associated operations employ over 70,000 people. These people are located at more than 300 sites, which include 130 factories, in 75 countries worldwide. High levels of sustained growth over the last decades in the region have resulted in declining service levels in many industries. Under these circumstances, high service levels become a key differentiator in achieving competitive advantage and are directly related to a company’s sustainability in the long term.
Ideal Supply Company Ltd. is a distributor of auto parts, electrical and industrial supplies. The company, which was founded in 1926 and is known for its exceptional customer service, has 450 employees and stocks over 500,000 unique SKUs for distribution to 12,000 active customers through a branch network of 24 stores. Ideal Supply needed to grow its operations in a sustainable fashion, Ideal Supply had to utilize its delivery assets in the most efficient way possible.
Java is a food distributor and wholesale dealer that distributes about 39,000 tons of food every year to private and public kitchens in Belgium. Java is number 2 in the foodservice industry in Belgium and manages a product line of 10, 000 customers, providing a high degree of quality service. With more than 200 people, 47 of which are drivers, Java realizes a turnover of 75 million Euros each year. As of January 2005, a new legislation was implemented to legislate that all food distribution processes be traceable. This required an implementation of an automated production and distribution process. This automation and Java’s focus to improve service quality were the two challenges behind the implementation of the project.
Leggett & Platt is a diversified developer and manufacturer of engineered steel components and products that can be found in virtually every home, office, retail store, and automobile. With 2007 sales of $4.3 billion, the 125-year-old company serves a broad suite of customers that comprise a “Who’s Who” of manufacturers and retailers. It has 22 business units, 24,000 employee-partners, and more than 250 facilities in 20 countries. Carthage, Missouri-based Leggett & Platt was finding it increasingly difficult to manage information flow across its global shipping activities. With multiple international carriers, the company had been using manual processes to enter, track and report on information on thousands of shipments, leading to duplication, errors and omissions.
Magnus Fine Wines (Magnus) is a Belgian company that imports, distributes and delivers wine. Magnus has been in operation since 1984. Their product line consists out of approximately 300 wines from France, Spain, Italy, South Africa, Chili, Argentina and Australia. Magnus has distinguished itself from its competitors thanks to its home/business delivery service. Magnus orders are mostly taken by phone, e-mail or internet. Magnus delivers mainly to private individuals and companies. Deliveries are organized by region and clients can select between day and evening delivery.
Tracking field personnel is an integral part of ensuring the highest quality customer service and support for any large scale service operation with a mobile workforce. Having real-time insight into field operations is also an essential foundation for improving productivity, reducing costs and ensuring overall efficiency.
Prior to implementing Descartes Route Planner™ RV, Morris was operating like many of its retailer counterparts: processing orders; manually matching delivery zip codes; separating deliveries across drivers; balancing loads; and printing routes. This was a process that could take several hours, and that was if it worked the first time through. Many processes would be run two or three times before having a reasonable result. The thought of growth, with more deliveries, would only make matters worse.
Morris selected Descartes Route Planner RV solution and subsequently installed Descartes Wireless/GPS™ solution. As part of the Descartes Routing, Mobile and Telematics solution, the Descartes Route Planner RV helps small- to medium-sized organizations gain control over their delivery operations. The map-based routing software can be combined with Descartes wireless/GPS and automatic callouts to provide a complete delivery management solution.
Old Dominion Freight Line, a dominant inter-regional U.S. carrier in the Less-Than-Truckload (LTL) market, is focusing on the use of systems and wireless technologies to deliver superior customer service. Old Dominion selected Descartes Routing & Scheduling™ to enhance customer responsiveness, optimize resources, and facilitate growth. Based on this project, the carrier expects the Web-based routing, scheduling, and dispatch system to enable a 10% efficiency gain within 18 months after full implementation.
Olum’s Furniture, founded in 1914, has been serving the southern area of New York for over 90 years. In addition to home furnishings, Olum’s offers major appliances and audio-video equipment. Olum’s has always been highly customer-service focused and recently consolidated its distribution centers into one large warehouse facility that also houses its newly formed Customer Care Service Department (formerly its delivery and service centers). As part of this effort and their continuing dedication to provide optimal customer service, Olum’s added Descartes Auto-call to its Descartes Route Planner RV solution to automate its delivery confirmation process.
Omron Europe BV Industrial Automation is a leading manufacturer of technologically advanced industrial automation products and application expertise. Other activities of Omron Europe are Electronic Components , Automotive Electronics , Social & Financial Systems and Health Care Management services. Omron wanted to integrate different processes in the supply chain to make operations more efficient and to save costs at the same time. Omron’s decision to implement an electronic customs solution.
Piller’s Sausages and Delicatessens is a family-owned foodservice distribution company. For over 40 years Piller’s has been delivering high quality European deli, smoked meats and sausages to customers across North America, including large-scale grocery chains, and small mom and pop operations. As demand for Piller’s products increased, dispatchers had to add new stops to its fixed delivery schedule and ensure that loads were balanced. These tasks were done manually and became increasingly difficult to accomplish as the business grew.
Relyon’s business was split between major and independent retailers, each of which had their own delivery demands. “Deliveries to distribution centers is generally a one-stop exercise, but could require single or multiple truck loads per day,” says Vaughan. “Since independent retailers buy smaller quantities, that could entail several special trips a day. Depending on the schedule, a driver could do anywhere from five to 18 stops in a day.”
After a comprehensive search, Descartes was selected as Relyon’s single source supplier for its routing, planning and tracking needs. “Descartes not only met our criteria – they were also able to show us how their solution would help us improve our business and save costs.”
As a company with a strong commitment to environmental stewardship in the foodservice and agricultural communities, Sanimax collects more than a million tons of animal and food by-products, vegetable oils, and hides and skins, for recycling. Every year the company transforms these waste materials into high quality products for industries throughout North America and around the world. Its customers include feed companies, chemical manufacturers, tanneries, soap producers and pet food manufacturers. Sanimax also produces clean-burning biofuels for commercial trucking fleets and other energy uses. Sanimax required a more efficient way to manage dynamic routing for its fleet of 27 trucks. While the company had been using automated routing capabilities, a lot of unnecessary hours were spent setting up routes. The system also did not provide insight into delivery cycles.
With a seasonal peak in the summer months, Schweppes consistently commits to delivers within 48 hours, on the basis of orders received by fax, e-mail, EDI (Electronic Data Interchange) or phone. As soon as an order is put into the system, data is imported into Descartes' route planning solution, which then computes and calculates planning and delivery needs for the day.
Stephenson’s delivery vehicles are dispatched from one of five central hubs in the Greater Toronto Area (GTA). Stephenson’s delivery planning process started with an Excel spreadsheet and evolved over time to a homegrown, manually administered dispatch planner that provided limited functionality. Since the system provided no visibility into the delivery cycles and vehicle activities on the road, Stephenson’s was not able to access critical delivery information in real time. Nor were they able to effectively route orders as they came in throughout the day.
Stewart Foodservice is a foodservice distribution company with 75 employees and over 450 customers. Its impressive roster of customers range from family owned restaurants and chains to institutional cafeterias. While Stewart Foodservice had a predominantly fixed clientele and did not experience variation in its routes, the company had no way of tracking deliveries once trucks had departed from its central distribution center in Barrie. Stewart Foodservice had little visibility into delivery status or changes that occurred throughout the day, including those caused by unpredictable weather conditions, customer no shows, dock waiting time, changing traffic patterns or customer delays. As a result, dispatchers could not update delivery schedules or notify customers of new estimated times of arrival (E.T.A.).
Stryker is a global technology leader for the medical market. Stryker Canada’s Hamilton, Ontario operations distribute products and services that help healthcare specialists provide innovative medical solutions to Canadians. Its Orthopaedics Division is responsible for distributing artificial hips, knees, bone cement and trauma equipment and supplies for surgeries to hospitals across Canada. Other divisions handle a range of medical equipment from hospital beds, stretchers and medical equipment to general surgery instruments, video equipment and microsurgery tools.
At Taminco, it’s all about amines. The production and marketing of amines and derived molecules are the core business of the company. The true meaning behind the company name synthesizes their strategy: striving to become the most dedicated player in the field of amines and derivatives – The Amine Company! Taminco’s decision to implement an electronic customs clearance solution was mainly driven by the need to:
Set up international compliance solution for electronic customs
Seamless integration of Descartes Customs solution with their ERP
Founded in Asker, Norway in 1971, TOMRA operates today in 45 countries around the globe. In pursuing its mission of ‘Helping the World Recycle’, TOMRA maintains a strong commitment to ensuring that their activities contribute positively to society and the environment. Tomra knew operating a seasonal business was challenging, especially since TOMRA’s route planning was done manually. A lot of extra miles were being driven, thereby increasing labor and fuel costs. TOMRA also had difficulty in predicting customer service. This lack of information made it difficult to evaluate driver productivity.
TTC is a transport company, specializing in road transport within the Benelux region. TTC works for about eight customers that ship their merchandise on a daily basis. This results in TTC delivering approximately 5,000 parcels to 800 addresses in Belgium, Luxemburg, France and Holland. With the help of Descartes' route planning solution they can offer “transport made to measure” to their clients.
Philadelphia-based convenience store chain Wawa, Inc. has a history that spans more than two centuries. Today the Wawa family includes more than 1,500 convenience stores and 13,000 associates and wholesale customers (schools, hospitals and nursing homes) across five states. Wawa offers a large selection of food items that includes its award-winning freshly brewed coffee, and Wawa branded dairy products, juices and iced tea beverages. Keeping track of hourly drivers was critical to ensuring on-time delivery for Wawa’s direct distribution operations. Wawa realized that not all of its drivers were following the planned routes and in some cases were by-passing stops. To better manage its delivery functions, Wawa required real-time insight into activities throughout the day.
The Westfield Group is the largest retail property group in the world with interests in an investment portfolio of 119 shopping centres in Australia, New Zealand, the United Kingdom and the United States, valued in excess of $58.2 billion. The centres are located in prime trade areas, anchored by long-term tenancies with major retailers and incorporating a wide cross-section of high-quality specialty retailers and national chain store operators. In 2010, Westfield commissioned $1.2 billion in the re-development of the Pitt Street Mall location in Sydney Australia that expanded to 280 food and fashion specialty stores, covering 77,000 sqm of leasable commercial space. At the same time, Westfield Sydney commenced a global assessment of their inbound logistics operations – dock management systems – in order to gain visibility and mange processes, tracking overall performance.
Yang Ming Belgium is a joint venture that was set up in 2007 by the KONINKLIJKE BURGER GROUP in Portugal, Netherlands and YANG MING TRANSPORT CORPORATION, TAIWAN. The joint venture enhances the position of Yang Ming in the Belgian market, and strengthens the group’s commitment to its Belgian customers. Yan Ming needed to:
Enable efficient electronic data exchange between Yang Ming and multiple trading partners
Provide total view and control on the data exchange process
The Descartes ACE™ 4-Trucks software is an electronic manifest system that helps small-to-large companies comply with U.S. Customs and Border Protection’s (CBP's) Automated Commercial Environment (ACE) electronic customs filing requirements.
The eManifest initiative is the third phase of the Canada Border Services Agency’s (CBSA) Advance Commercial Information (ACI) program. ACI is about getting the right information at the right time to the CBSA to enhance the agency’s ability to identify potential threats to Canada while facilitating the movement of low-risk shipments across the border. The Descartes ACI Forwarder eManifest™ solution enables manual entry of cargo manifest information via the web through to a tightly-integrated, system-to-system connection via Electronic Data Interchange (EDI).
The Descartes Advanced Pick, Pack and Ship™ multi-carrier shipping solution automates and optimizes the rating, routing, consolidation, manifesting, tracking and post shipment analysis for all your carriers.
Descartes Air AMS™ Direct Filing Service is a unified customs filing solution for airlines, deconsolidators or freight forwarders. This service helps customers comply with U.S. Customs and Border Protection (CBP) regulations and procedures, including the Trade Act of 2002 and subsequent regulations, and is certified and approved by the CBP.
Helping You Meet U.S. Customs Electronic Manifest Requirements: Descartes Air AMS™ for Container Freight Stations is a customs filing solution that helps Container Freight Station (CFS) operators comply with U.S. Customs and Border Protection (CBP) regulations and procedures. Automated Manifest System (AMS) is a means of speeding the flow of import cargo into the United States. Air AMS is a CBP electronic interface and release notification system designed to allow Air Waybill information to be filed with CBP, and to provide responses back to the filing company regarding the acceptance and status of Air Waybill data.
Descartes AltaMap™ is a web-based Geographic Information System (GIS) and Dynamic Mapping Platform designed as a highly scalable, high-performance mapping engine that provides geometry calculations and map display. It uses multi threaded architecture for automatic resource pooling and in-process communications.
Descartes AltaMap includes a series of components for geocoding, routing, real-time traffic, and mobility. The Descartes AltaMap location based services (LBS) Platform allows you to determine current locations on a map, ability to navigate from one point to another, find what's around you, visualize data and enforce user-defined business rules.
Descartes Area Planner™ is a Routing, Mobile & Telematics solution that has been specifically designed for small package, LTL carriers and couriers to help them improve pick-up and delivery productivity and dramatically lower their costs, without having to implement drastic changes to daily route activities. Developed in conjunction with one of the world’s leading small package carriers, Descartes Area Planner combines advanced planning features with mobile wireless-enabled tracking technology so that LTL operators and couriers can “right size” their fleets and determine operational requirements.
The Descartes Automated Export System™ (Descartes AES™) solution provides a secure, convenient, and cost effective electronic integration into the U.S. Customs Automated Export System. Configurable for companies of any size, this service features exporter/freight forwarder integration, denied party screening, reporting and analysis and export compliance tools. Descartes AES software provides complete AES filing solutions for filers, exporters or freight forwarders, for any volume.
The Descartes Automated Manifest System™ (Descartes AMS™) software helps, carriers, freight forwarders, non-vessel operating common carriers (NVOCCs), and shippers, easily manage shipment information electronically and enables compliance with the requirement to electronically submit shipment information to the U.S. Customs Department’s Automated Manifest System for ocean cargo.
Descartes Automated Vehicle Locator™ (Descartes AVL™) provides rapid notification of critical events affecting distribution. It offers truly real-time information on an ongoing basis, not simply visibility into arrivals at distribution centers or hubs, allowing proper service expectations to be maintained. It supports a web-based view of delivery status to users not directly involved in managing transportation assets but still maintain a stake in the customer service implications.
Descartes Automated Vehicle Locator™ On-demand (Descartes AVL™ On-demand) provides an easy and affordable way to track and monitor delivery fleets in real-time. This software-as-a-service (SaaS) solution for logistics combines sophisticated tracking and planning functionality with the simplicity of Web-based service to provide dispatchers, managers and support agents with a real-time view of driver movement and order status across an entire fleet of vehicles. This ultimately helps drive operational inefficiencies, cut costs and improve customer service.
The Descartes B2B Integration Services™ solves the technical complexity of global collaboration between different players by providing access to centralized, fully automated electronic capabilities through the Descartes Global Logistics Network™ (Descartes GLN™).
The Descartes Canadian Customs Brokerage™ solution for ITMR4 leverages the power of the Descartes Global Logistics Network™ (Descartes GLN™), enabling brokers to electronically connect with shippers, carriers and regulatory authorities around the world. While designed to address the needs of Canadian operations, this solution integrates with a wide range of compliance solutions that prepares organizations around the world to meet current and future global trade mandates.
Descartes Cargo 2000™ fully supports the International Air Transport Association (IATA) initiative and is an authorized and fully-certified member of IATA’s Cargo 2000 program. Descartes Cargo 2000 allows users to monitor shipments at a master air waybill level from airport to airport, assisting users in complying with Cargo 2000 certification.
Descartes CargoAssist provides the functionality and communication links to effectively manage air and ocean freight, including bill of lading, electronic waybills, timetables, on-line booking, bar-code labels, and tracking.
Descartes CargoBooker™ is part of the Descartes GF-X Exchange™, one of the largest electronic information and reservation systems in the airfreight industry. Forwarders can readily access carrier information and make electronic bookings 24 hours a day, 7 days a week, via a simple web browser (no software installation required).
The Descartes Customs Warehouse Management™ on-demand solution is specifically designed to allow users to manage goods stored under the customs warehouse procedure, by keeping information on imported goods and accounts, tracking all movement and activity, and enabling accurate and timely electronic declaration processing.
Descartes Data Integrity Services™ can help give companies peace-of-mind about the accuracy, usability and timeliness of the data in Supply Chain Management (SCM) as well as transportation and logistics messages.
Descartes Denied Parties Screening™ checks the parties on your export or import transaction against denied parties' lists maintained by U.S. governmental agencies and law enforcement and commerce control agencies of other governments. This check can be done in real-time, on a transaction by transaction basis, or as a batch process against your existing client/supplier database.
Descartes Dispatch and AVL™ coordinates drivers, dispatchers and call centers for operational improvements and customer responsiveness. A Web-based application, it facilitates assigning new orders, managing exceptions along with suggesting recommendations for action and communicating with drivers.
Descartes Dispatch™ RS is a desktop solution that provides an intuitive, cost-effective means of extending Descartes Route Planner RS™ functionality to include using fully integrated, wireless communications. It provides the ability to monitor and redeploy drivers and transportation assets in real time, reducing unnecessary expedites, improving on-time delivery and pick-up performance and enhancing customer service levels.
Descartes Dock Appointment Scheduling™ is a collaborative solution that enables shippers, carriers and consignees to schedule dock door appointments. It streamlines the dock appointment process by distributing the responsibility for scheduling from the warehouse to carriers and suppliers.
Descartes e-Pouch™enables forwarders and stakeholders to group air shipment interactions together in a unified construct known as e-Pouch. One of the building blocks of the Descartes Air Cargo solution suite, Descartes e-Pouch integrates with solutions for bookings, shipment monitoring, quality performance reporting and customs filing to provide a central repository that enhances electronic document exchange connections between back-office system and trading partners.
Each country, including European Union (EU) Member States, has its own regulatory framework governing legal archiving and the retention of electronic records. At the same time, there are sustainability initiatives to reduce paperwork and improve processes through automation. The EU Directive has established guidelines for electronic archiving of invoices in a way that safeguards their integrity and authenticity throughout the designated storage period. Descartes eArchiving™ solution removes the complexities surrounding the legal and compliance guidelines relating to invoice and Customs document archiving.
The Descartes eBookings™ solution covers the full end-to-end ocean shipment management process and operates on the Descartes Global Logistics Network™ (Descartes GLN™), which brings multiple parties and processes together from the contract to booking phase, through to the tracking and financial settlement lifecycle.
The Descartes eCellerate™ collaborative suite is powered by the Descartes Global Logistics Network™ (Descartes GLN™), the world’s largest logistics network enabling leading transportation providers to connect to their trading partners. The Descartes eCellerate collaborative suite is a community-based tool that ties together logistics service providers, buyers, sellers, vendors, customs brokers, export agents, import agents, carriers and more in a common platform.
Descartes Editrade™ Compliance is an on-demand compliance solution that enables members of the importer community to ensure compliance with U.S. Customs filing and auditing requirements. Descartes Editrade Compliance users can accurately and effectively perform required audits, correct information, maintain a history of modifications and ensure data integrity. At the same time, it provides an ideal migration path for transitioning to and achieving Importer Self Assessment (ISA) status.
Descartes Editrade™ Customs Link is a hosted, on-demand solution that enables brokers and importers to easily and transparently collect and prepare data for Customs Automated Brokerage Interface (ABI) entries, as well as post-entry compliance. Using this solution, information can be captured in real-time and populated throughout various filing applications to speed processing and improve accuracy.
The Descartes eInvoicing™ solution helps meet compliance guidelines and leverages the power of the Descartes Global Logistics Network™ (Descartes GLN), enabling supply chain partners to electronically connect with suppliers, brokers, shippers, freight forwarders, carriers and regulatory authorities around the world to seamlessly deliver electronic invoices that help meet the requirements of each Member State.
Descartes Electronic In-Bond™ helps transmit the necessary advance electronic cargo information to the U.S. CBP regarding inbound shipments prior to their arrival in the United States. Using CBP-approved electronic data interchange protocols for the transmission of advance cargo information (QP/WP), Descartes helps carriers quickly and easily complete the requirements for filing Customs Form 7512—Transportation Entry and Manifest of Goods Subject to Customs Inspection and Permit, and receive in-bond movement authorization within minutes instead of hours or even days.
Descartes Excise Movement & Control System™ (Descartes EMCS™) can overcome the complexities of communicating with each member state. As an on-demand, software-as-a-service (SaaS) offering, Descartes EMCS™ is a cost-effective and flexible enterpriselevel solution to help operators manage EMCS import or export declarations quickly and efficiently, while ensuring regulatory requirements for all member states are met.
Descartes ForwarderLogic™ is the most comprehensive, modular, on-demand freight operations platform for managing the planning and execution of import and export shipments for all modes of domestic and international transportation. With Descartes ForwarderLogic, freight forwarders, importer/exporter traffic departments, carriers and 3PLs can realize all the benefits of real-time information exchange throughout the entire freight operations process – from purchase order, bookings, security filing and customs entries all the way to warehousing and final delivery – through a single interface.
The Descartes Global Freight Exchange™ (Descartes GF-X™) is one of the largest electronic information and reservation systems in the airfreight industry. Airfreight carriers can distribute real-time product, routing, capacity and rate information to their forwarders worldwide. Airfreight forwarders can access carrier information easily and make electronic bookings 24 hours a day 7 days a week, via a simple web browser.
Descartes GF-X Private Label™ enables carriers to deploy a fully-featured electronic bookings solution on their own website, without the higher costs and risks associated with in-house development. This is achieved by utilizing the same technology, processes and interfaces as Descartes GF-X Exchange™.
As a supplier, you want to exchange EDI messages, but implementation procedures or an integrated solution are either undesirable or not feasible for your organization. In that case, Descartes Go-webEDI provides the ideal means to get started with EDI. The Descartes Go-webEDI™ solution enables you to receive orders from retailers and respond with a packing list (DESADV) and invoice (INVOIC).
Descartes Highway Carrier Portal™ is a cost-effective and efficient solution that is designed to help shippers and Freight Payment Agencies (FPAs) realize all the benefits of EDI capabilities without the complexity of in-house solutions.
Descartes Highway Customs™ solution streamlines business processes and interaction between highway carriers and government agencies. This collaborative solution automates customs security filings for U.S. Customs and Border Protection (CBP) and Canada Border Services Agency (CBSA). It helps organizations make more effective use of internal resources, improves document accuracy for delivery to the appropriate authorities, and manages the final release of goods by customs.
Descartes Import Control System™ (Descartes ICS™) can help carriers overcome the complexity of Import Control System (ICS) compliance by providing a single point of access to manage ICS filings according to specific European Union (EU) member states’ requirements.
The Descartes Importer Security Filing™ (Descartes ISF™) service helps users easily manage shipment information electronically and comply with the ISF 10 +2 requirement to electronically submit shipment information to U.S. Customs & Border Protection (CBP) for ocean cargo.
Descartes Importer Security Filing™ (Descartes ISF™) Connect service enables customers to gather the complete data set for the ISF filing in their own systems for submission to U.S. Customs & Border Protection (CBP). The service transmits the data for each ISF filing and provides a status of that filing via electronic message for posting in the customer’s own system. All transmissions are via the Descartes GLN with a secure connection to (CBP).
The Descartes Israel Advanced Electronic Information Manifest (AEI)™ solution is a comprehensive application that helps air carriers and freight forwarders submit the required information to the Israeli Customs Directorate. Descartes was among the first logistics and supply chain service providers to work with the Israeli Customs Directorate to consolidate the required data elements to help ensure compliance.
Descartes Japan Ocean™ Advance Filing Rules (Descartes Japan Ocean™ AFR) solution helps ocean carriers and Non-vessel Operating Common Carriers (NVOCCs) electronically transmit the required advanced manifest information to Japan Customs via the Nippon Automated Cargo and Port Consolidated System, Inc. (NACCS Center). Our offering enables manual entry of cargo manifest information, through to a tightly-integrated, system-to-system connection via Electronic Data Interchange (EDI).
Descartes Local Haulage™ helps third-party logistics providers (3PLs), freight forwarders, ocean carriers and intermodal marketing corporations (IMCs) manage their dray haulers and cartage agents more efficiently. It provides companies with a supply chain management software solution for their first- and last-mile carriers, including planning and optimization of shipments, load tendering, freight audit, collection of pick-up and proof-of-delivery (POD) status information, and quick connection to carriers. Using its network of over 1,400 connected truckers, Descartes enables fast electronic communications with local trucking companies for load tender and confirmation, freight invoices and “pick up/delivery” status messages.
Descartes Messaging Services™ provides messaging services through one of the most comprehensive trading connectivity programs in the industry, and offers connectivity options for companies with all levels of sophistication.
Descartes Mobile™ provides integrated two-way wireless communication and passive monitoring capabilities for enhanced logistics execution. It extends traditional route planning by incorporating a free flow of information between dispatch and the field. Mobile devices feed data in via a wireless server.
The Descartes Mobium™ solution was specifically designed for the enterprise. Unlike gps navigation systems for the consumer market, Descartes Mobium for commercial fleet GPS navigation features centralized real-time fleet management, automated license provisioning, over-the-air updates, and easy integration with business applications already on your mobile device through client and server side API. As a result, Descartes Mobium for commercial fleet GPS navigation delivers superior performance with lower cost of ownership.
Descartes Mobium™ Tracking Server is an integral part of Descartes’ comprehensive Routing, Mobile and Telematics suite. When combined with voice navigation, and route optimization, transportation costs can be dramatically reduced.
The Descartes Ocean Automated Commercial Environment™ (Descartes Ocean ACE™) utilizes a simple web user interface (UI) to enable customers to login via the Internet and monitor the progress of all ACE eManifest submissions with comprehensive validations. The service sends the data directly to the CBP’s ACE service and provides a viewo f the status of that filing. Additionally as a fallback procedure the eManifest filing can be created, edited and submitted within the application. Customers have the option of receiving status updates via electronic data interchange (EDI) if they choose. E-alerts can also be used to notify the customer via email if there is a problem.
Descartes Ocean Automated Manifest System™ (Descartes Ocean AMS™) is a unified customs filing solution for Non-Vessel Operating Common Carriers (NVOCCs) and VOCCs. This service helps customers comply with CBP regulations and procedures, including Trade Act 2002 and subsequent regulations, and is certified and approved by the CBP. To accommodate customers’ varying technical capabilities, Descartes offers options that range from a user-friendly, web-based service that permits manual entry of cargo manifest information to a more automated and integrated global EDI connection to securely transmit Ocean AMS filing data between systems via an encrypted VPN connection.
Descartes Ocean Automated Manifest System™ (Descartes Ocean AMS™) for Mexico is a web-based service for entry of ocean manifest information of shipments imported to and exported from Mexico. The Descartes Ocean AMS for Mexico is a solution that helps users easily manage shipment information electronically and enables compliance with the requirement to electronically submit shipment information to U.S. Customs and Border Protection (CBP) for ocean cargo.
Descartes Ocean Compliance™ helps ocean carriers comply with the Federal Maritime Commission (FMC) requirements, and also helps manage the rate information for cargo that moves according to the terms of a privately-negotiated service contract or Non Vessel Operating Common Carrier (NVOCC) Service Arrangement (NSA) rather than the public rates of a tariff.
Descartes OneView™ Customs House Broker (CHB) solution is an enterprise-level application that improves the speed and accuracy of submitting entry data to Customs and Border Protection (CBP) and features a dashboard-driven interface specifically designed for the customs broker.
Descartes OneView™ Forwarder Enterprise solution helps freight forwarders, Non-Vessel Operating Common Carriers (NVOCCs) and third-party logistics service providers (3PLs) effectively coordinate air and ocean import/export shipments with added accounting functionality.
Descartes OneView™ Warehouse Management System (Descartes OneView™ WMS) is a proven solution that allows users to effectively coordinate warehousing operations from a robust, intuitive platform. This advanced solution can serve as a stand-alone product or can be launched as an optional add-on from the Descartes OneView™ Forwarder Enterprise solution.
The Descartes Order Express™ smart client is an easy-to-use and intuitive shipping interface that is designed to automate the transportation and fulfillment process. It provides a rich user experience with a clean and highly scalable integration path.
Descartes Order Notification™ service enhances call center effectiveness while improving customer service. Your customers can automatically be notified of scheduled or adjusted delivery times via e-mail, phone call, or voice message. This direct, customized, and automated interaction improves service levels at a fraction of traditional customer service costs.
With origin-based labeling and a secure, customer-facing web-based portal, the Descartes P.O. Direct solution allows users to improve productivity, reduce total cycle time and minimize stock-outs. This advanced, enterprise-level purchase order management solution dynamically reacts to changes in market demand by reallocating sea-freight orders on the water — essentially transforming an ocean vessel into a floating warehouse.
With origin-based labeling and a secure, customer-facing web-based portal, the Descartes Purchase Order Direct™ (Descartes P.O. Direct™) solution allows users to improve productivity, reduce total cycle time and minimize stock-outs. This advanced, enterprise-level purchase order management solution dynamically reacts to changes in market demand by reallocating sea-freight orders on the water— essentially transforming an ocean vessel into a floating warehouse.
Descartes Rate Builder™ is an on-demand solution designed to effectively manage a global rate network and help enable logistics services providers to create and manage both buy-side and sell-side rates digitally; enforce a standardized global pricing policy; implement a global rate request process; and have increased confidence when making time-critical business decisions. Descartes Rate Builder also gives logistics services providers the ability to centralize disparate rate management systems into a single, global system that can optimize global rate management processes and effectively leverage rate information to improve productivity, profitability and customer service.
Descartes Rate Builder™ streamlines everyday business challenges by standardizing the rate quoting and requesting process as well as rating house bills of lading (BOL).
The Descartes Rate Builder™ Ocean Freight Audit combines the speed, accuracy and ease of contract publishing of Descartes Rate Builder™ with the industry leading messaging B2B integration capabilities of the Descartes Global Logistics Network™ (Descartes GLN™), giving Non-Vessel Operators (NVOs) and Shippers a new tool their financial supply chain. Connected to over 30 ocean carriers, the Descartes GLN feeds Descartes Rate Builder’s automated ocean freight audit system, providing for 100% audit of freight bills at the minimum amount of supervision and expense, providing for the maximum in return on investment.
Descartes Rate Builder Price Management™, a module of Descartes Rate Builder™, is a software-as-a-service (SaaS) solution that helps Non Vessel Operator NVO and freight forwarder customers quickly and efficiently manage carrier buy rates and surcharges.
Descartes Reporting Services™ is a standard reporting tool that works with any Descartes solution as well as any non-Descartes solution that is an open database-compliant (OBDC) system. Descartes Reporting Services helps companies to rapidly build and deploy flexible logistics-oriented reporting within a department, across the enterprise and/or to trading partners.
Descartes Reservations™ is a web-based solution for setting appointments and scheduling deliveries that allows customers to request delivery windows while an optimized appointment booking agent matches available resources and delivery windows.
Descartes Route Planner™ software incrementally builds shipment schedules and vehicle routing plans. As each new order is received, the routing schedule is regenerated in real time to reallocate resources to optimize operating efficiencies, deliver priority service to the most profitable accounts and routes, and maintain overall customer service objectives.
Descartes Route Planner™ On-demand provides an easy and affordable way to plan, optimize, dispatch routes, track and monitor delivery fleets in real time. It optimizes both static routes and dynamic routes to maximize efficiency by taking into account geographic zones, time windows and other physical constraints when planning delivery fleets. It also provides dispatchers, managers and customer service representatives with a real time, global view of driver movement and delivery status across an entire enterprise.
Descartes Route Planner™ RS helps improve operational efficiency through better route development. Leveraging market-proven algorithms and geographic network modeling capabilities, it can enhance the order fulfillment process while reducing costs with shorter routes, reduced fuel consumption and enhanced fleet utilization. A desktop solution, it supports a wide range of business environments.
Descartes Route Planner™ RV helps reduce the time it takes to plan daily deliveries, while optimizing the performance of the entire operation. Descartes Route Planner RV turns hours of routing time into minutes while eliminating manual errors, balancing delivery loads and finding the most efficient path to delivery locations. Route Planner RV is considered by our customers to be the most flexible and configurable routing solution offered today. Without programming, Descartes Route Planner RV can be easily tailored to match customers’ unique operational requirements and environments.
Descartes Sales & Merchandiser Management™ solution performs resource planning, route building and optimization, and tracking across your delivery operations and mobile workforce – including sales representatives, territory managers and merchandisers – ensuring you have greater visibility and control over all activities in the field.
Descartes Sales & Territory Planner™ evaluates geographic distribution and sales potential for each customer to establish optimal territory and route definitions. Factors considered include minimizing travel time and related costs and balancing opportunities across members of the sales team.
As part of Descartes’ Routing, Mobile & Telematics offering, the Descartes Telematics and Compliance™ solution brings together innovative technologies for vehicle and mobile workforce tracking, telemetry intelligence, reporting and analytics for logistics-intensive businesses around the world.
Descartes Transportation Manager™ makes sure the planning and execution of freight with contract carriers is done correctly. Descartes helps logistics professionals quickly evaluate money-saving transportation options, and then execute those shipments with contract carriers. Built to accommodate the end-to-end transportation management business process, Descartes Transportation Manager supports order management through consolidation, financial settlement and auditing. Part of the Descartes Delivery Management™ Suite, the solution features a web-based design, works across multiple transportation modes and supports multiple currencies and languages.
Transferring documents from one form, such as a purchase order, to another form, such as a bill of lading, is not only a productivity drain, but also a major source of data entry errors and a major reason for poor customer service levels. Descartes Turnaround Documents™ service provides a simple way to move data from one document into another to reduce data entry time and errors, as well as enable improved visibility to orders as they move through the logistics process.
Descartes Viatrade™ for Brokers streamlines business processes and interaction between carriers, customs brokers and government agencies. This collaborative solution automates customs security filings for U.S. Customs and Border Protection (CBP) and Canada Border Services Agency (CBSA), and streamlines delivery management. Descartes Viatrade offers an easy-to-access portal to connect customs brokers with carriers to enable complete lifecycle management for shipments.
Descartes Viatrade™ for Carriers streamlines business processes and interaction between carriers, customs brokers and government agencies. This collaborative solution automates customs security filings for U.S. Customs and Border Protection (CBP) and Canada Border Services Agency (CBSA), and streamlines delivery management. It helps organizations make more effective use of internal resources, improves document accuracy for delivery to the appropriate authorities, and manages the final release of goods by customs.
Descartes Visibility & Event Management™ helps improve logistics efficiency by enabling companies to collaborate internally and externally and foresee order failures before they happen. Line item-level visibility across multiple modes of transportation is achieved by:
Connecting to trading partners
Systematically sharing data in the form of electronic messages such as Purchase Order Acknowledgments,
Advanced Shipment Notices, and Carrier Status/Proof of DeliveryMonitoring the order process
Descartes webDocs™ is a web to electronic data interchange (EDI) solution that transmits electronic air waybill (eAWB) information to the airlines. With Descartes WebDocs in place, freight forwarders, Ground Handling Agents (GHAs) and air carriers can automate the shipment process and easily capture relevant data for air shipment documentation.
Designed to help ocean carriers use the Internet to securely manage their own rate (pricing) information across a global enterprise, Descartes WebSimon™ enables companies to retrieve ocean transportation rules, inland charges, locations, service contracts, rates and all related surcharges. Users can look up a rate for a specific ocean movement, and any additional connected rail or road movements.
Descartes WinRoute™ leverages advanced planning and optimization technologies and was designed to be an interactive tool for route planners. Descartes WinRoute can calculate your daily planning, improve service delivery as well as examine the cost-effectiveness of your transportation strategy, helping to understand and control company transportation costs. For customers with dynamic operational environments that require interactive dispatch and real-time visibility into mobile resources, Descartes WinRoute can be combined with Descartes Dispatch™ and Descartes Automated Vehicle Locator™ (Descartes Dispatch & AVL™).
Descartes Wireless/GPS™ enables real-time tracking and performance monitoring of your operations while keeping all the people who need to know, in the know. It allows you to continually assess how drivers are performing according to a pre-defined plan, and whether actual routes and stops meet expectations. Through Descartes Wireless/GPS, supervisors and key personnel are continually updated on delivery statuses and relevant information like shorts, damages, refusals, early arrivals and late deliveries.
Descartes Yard Management™ is specifically designed to help operators more effectively manage the movement of trailers. This service is an add-on to Descartes Dock Appointment Scheduling™, a collaborative solution that enables shippers, carriers and consignees to schedule dock door appointments and optimize receiving operations for inbound shipments to a distribution center (DC) or warehouse. Descartes Yard Management offers functional support in such areas as updating and recording arrival, inspection and departure of trailers; yard checks; tracking the history of trailer, driver, yard, yard jockey and appointments; assigning tasks; and, providing notifications to carriers, as well as reports for shipping, receiving and loss-prevention staff.
What if you could give your customers the ideal home delivery experience and do so without increasing your costs? Break through the noise about same-day, next-day, time windows, value-added services at the point of sale, and more. Download this web seminar to learn how leading retailers are leveraging technology to transform logistics from a cost center to a profit center.
Smartanalysis the UK’s leading tachograph analysis and compliance management Software as a Service has become even smarter with SmartLicence, an integrated driving licence management and verification service.
Smartanalysis is already used by thousands of road transport operators, from one-man owneroperators to the very largest household names with thousands of vehicles. It saves them time, money and headaches in managing their compliance with legislation concerning analogue and digital tachograph data, Drivers’ Hours and the Working Time Directive.
The rise of international trade has fueled continued growth for the global air cargo market At the same time, the increasing emphasis on just-in-time delivery has added to the importance of managing this growth and improving delivery precision. Airlines and freight forwarders of all sizes are seeking ways to reduce costs and standardize their processes whilst continuing to keep their customers satisfied.
Beverage distributors are under more pressure than ever with increasing transportation costs, labor concerns, customer requirements and industry upheaval. To be successful, today’s beverage distributors must have the right tools and fleet management practices in place to optimally manage deliveries while maintaining the high levels of customer service required to attract and retain customers.
At the heart of Descartes’ comprehensive offering is the Descartes Global Logistics Network™ (Descartes GLN™), one of the world’s largest multimodal networks of transportation providers and their clients. The Descartes GLN facilitates the interchange of logistics information and provides value-added application services that leverage this information to help enterprises standardize business processes and streamline their logistics operations.
Descartes’ extensive customs and logistics domain expertise is embodied in a comprehensive technology platform designed to help brokers and forwarders more efficiently run complex international operations. On-demand solutions enable large and small organizations to take advantage of robust capabilities for bookings, security filings and customs entries, shipment and financial management. Our market-proven solutions automate the collection of shared data and multi-party shipment processes, and help brokers and forwarders extend the command of operations with their logistics partners to help meet their delivery performance objectives.
Descartes’ Customs & Regulatory Compliance solutions keep goods moving across borders, whether by air, land or sea. It helps to bridge the information gap between trading partners and regulatory authorities to enable efficient cargo security screening, customs declaration filings and compliance across multiple regulatory requirements and industry sponsored initiatives affecting international transportation.
Descartes not only has the flexible capability to support the unique needs of food distributors, but also provides game-changing supply chain management solutions to help you boost productivity, improve asset utilization, increase margins, ensure product integrity, communicate in real-time, enhance customer service and ultimately, grow your business.
Descartes solutions for food, beverage and consumer products manufacturers offer the key capabilities needed to effectively create sales and distribution territories; plan and execute efficient delivery routes; communicate with drivers in real time; improve distribution center productivity; and measure real-time and historic performance – all while taking customer service to the next level.
Descartes provides on-demand supply chain management solutions that are offered on a pay-as-you-go basis. The Descartes solutions use real-time data to provide visibility into delivery cycles to help you with route planning and scheduling, route optimization, delivery appointments and customer service for a greater impact on your bottom-line results.
For freight forwarders – including NVOCCs, 3PLs, brokers and other transportation intermediaries – Descartes offers end-to-end global trade management software solutions that provide the convenience of one-stop-shopping to address the most complex of business needs. Plus, Descartes has a singular focus on the logistics market, which means that it has the depth and breadth of knowledge required to deliver advanced solutions that are necessary today, and at the same time anticipate the demands that forwarders will face in the future.
Working with leading retailers around the globe, Descartes has developed the latest version of it real-time integrated route planning and mobile solutions to enable retailers to grow revenue, increase margins and provide differentiated customer service. This solution for home delivery is unique in that it combines three important elements: real-time optimization, a functional foot that extends through the entire delivery lifecycle and an enterprise class architecture that connects and synchronizes all of the internal and external parties involved in the delivery process.
Descartes has been delivering a variety of solutions to LTL carriers for more than a decade – from basic messaging services to complete inbound planning and optimization capabilities. Customers rely on Descartes as their single source provider of visibility, optimization and compliance capabilities across multiple operational areas.
Descartes provides the infrastructure manufacturers need to gain control over their supply chain processes and streamline operations for greater profitability and improved customer service. Its end-to-end solutions offer manufacturers the convenience of one-stop-shopping to address the most complex of business needs. The volatility in fuel costs and currency exchange rates is putting even more pressure on manufacturers to find the right balance between access to affordable manufacturing resources and managing distribution costs. While some may choose to move production closer to home, others may find ways to strip costs out of the logistics process. Whatever the strategy, technology can enable more effective planning, optimize the decision-making process, ensure efficient execution and provide extended visibility.
The ocean carrier market is an asset-heavy industry that requires huge financial investments to cover the cost of operations, from ocean liners to containers and fuel. It is also a highly competitive market largely driven by supply and demand in Asia, Europe and North America. Whether small or large, liner shipping companies are always looking for ways to take costs out of their business while keeping their customers satisfied.
Descartes offers a strategic solution for the Propane Gas industry that streamlines the process of planning fixed and dynamic routes and managing fleets in the field. With the Descartes route planning and scheduling solution, operators can optimize their routes, centralize route planning, improve delivery execution, and synchronize operations to more effectively drive costs down while improving service efficiency.
Managing fluctuating delivery cycles, constantly changing routes and a demanding customer base that insists upon timely delivery of goods, is an ongoing challenge for rental product delivery organizations. It is critical to ensure that deliveries and pick-ups – whether pre-scheduled or booked on the same day – are handled as efficiently and accurately as possible.
Descartes gives you the capabilities you need to transform your logistics operations. We enable delivery operations that offer differentiated service, increased revenue, reduced costs and fulfillment through multiple transportation channels. We bring together the suppliers and logistics network in a unified solution for fast, efficient and effective inbound operations.
Shari Wiseman, Transportation Business Manager for American Hotel Register - one of the largest suppliers of hospitality supplies, describes the ease of use of Descartes’ route planning solution (Descartes Route Planner™ On-demand) and the continued commitment and support from the Descartes team.
Marco Steijger with Bavaria Breweries describes the improvements his company has seen since implementing a Descartes transportation management solution for supply chain optimization. In five years as a Descartes customer, Bavaria has experienced fewer picking errors, lower stock levels that allowed a reduction in costs, and on-time deliveries. In addition, Marco credits Descartes' reliability and EDI communications capabilities with playing critical roles in Bavaria’s business success.
John Clark, VP of Business Processes at BDP International-a global logistics service provider, describes his 20-year history with Descartes, indicating that the use of Descartes' transportation management system-TMS (Descartes Transportation Manager™) and customs compliance solutions helped play a part in his company's growth.
David Collins, Director of IT & Administration at Gateway Logistics Group, Inc. details how the international freight forwarder and NVOCC has realized significant, long-term cost savings and measurable operational efficiencies.
Lou Grech-Cumbo, VP of Operations with Great Lakes Wine & Spirits, describes his long-history of using Descartes’ products and explains the benefits of utilizing the Descartes Global Logistics Network™ to help him size his business to determine the appropriate transportation management strategy to ensure his company’s continued growth.
On Thursday, June 27, Talking Logistics featured a live episode with Kevin Gavin, VP of Supply Chain Compliance at Descartes. This video recording provides an update on several important cargo security and customs compliance initiatives, such as the Import Security Filing (ISF) and Air Cargo Advance Screening (ACAS) program, along with some recommendations for shippers, freight forwarders, and 3PLs on how to create best-in-class cargo security and customs compliance processes.
Danny Griffiths, Central Planning Manager, discusses John Lewis Partnership’s success using Descartes Reservations™ to improve route planning of their in-house fleet, while reducing delivery miles and transportation costs and significantly impacting their carbon footprint. Since implementing Descartes Reservations, John Lewis Partnership has reported a 500% increase in the take-up of additional services by offering customers a one-stop-shop to buy all products and services in one place with one click in-store or on the Web.
Chris Jones, Executive Vice President, Marketing and Services with Descartes, describes the three core components of the Descartes business model, placing Customer Success at the forefront, and explains the technology behind the Logistics Technology Platform.
Richard Deslongchamps, President and CEO of RDI Logistics, describes his three-year relationship with Descartes and his expansion using Descartes’ route planning solution (Descartes Route Planner™ RV) for daily routing and GPS fleet tracking, adding visibility and efficiency to his business operations.
Andrew Roszko, Senior Vice President of Sales with Descartes, discusses the three biggest trends transforming retail operations - big data, direct-to-store, and omni-channel. Even if you are not a retailer, check this out to understand more about data analytics, the impact of Amazon, and most important - how to get goods to people more quickly.
Jeff Schram, General Manager at UBCR - providing an industry solution to picking up empty beverage containers, explains his relationship with Descartes and describes his success using Descartes’ route planning, fleet management and mobile solutions.
Frank E. Miller, CCS, Director of Logistics with W.S. Badcock Corporation, explains how his organization has improved customer service, become more efficient, reduced equipment, and improved safety using Descartes Fleet Management solution.
Since 9-11, the transportation industry has become increasingly vigilant about air cargo security and compliance. Freight forwarders and air carriers have always understood that these are critical areas of concern, and increased demands in terms of visibility and reporting requirements have led to far more complex processes. Without the right technologies and tools in place, theses processes are becoming alarmingly inefficient.
Today, freight forwarders are grappling with a number of shortcomings. First, many lack real-time visibility into the status of their cargo shipments. There is also a lack of control over the actual data sent to the U.S. Customs and Border Patrol’s Automated Manifest System (AMS) not to mention the uncomfortable nature of having to send detailed end customer information to the carriers, along with an inability to amend cargo details. This is further complicated by the fact that freight forwarders carry the cost burden – anywhere from approximately $2 to $9 a shipment – associated with filing critical documents, which means any errors, omissions or delays can become costly.
Gaining the insight needed to enable these processes requires a highly sophisticated, complex and costly infrastructure. For most operations, the technology is simply too far out of reach to consider.
Organizations with last mile delivery operations are faced with an increasingly competitive marketplace. They are constantly challenged by customer demands, driver shortages, and adverse economic conditions caused by everything from rising fuel prices to changing legislation. These and other circumstances dictate that companies diligently manage their pick up and delivery (P&D) processes considering all elements including customer care, driver, vehicle and route management, and service offerings.
To effectively control distribution costs and provide exceptional service to customers, each company should develop a list of best practices and integrate them into their business processes. These best practices are designed to streamline and better manage the delivery process, establish and maintain a competitive advantage, and generate new and repeat business.
While best practices will differ between organizations and markets, there are a number of approaches that apply to any business with delivery operations. This white paper provides an overview of the Top 10 best practices for establishing, managing and measuring effective last mile P&D delivery programs. It also establishes a framework that can be used to lower costs, eliminate operational complexity and improve customer service.
There have been some interesting developments in the area of private fleet and for-hire carrier operations over the past few years. We have seen a significant increase in customer interest in solutions that integrate the planning and execution functions of shipments.
Previously, most private fleet operating businesses we had talked to viewed the fleet as a separately managed entity that was typically focused on outbound distribution. In some cases, the fleet would have static backhauls for inbound goods. For-hire carriers were typically managed by a different team.
Integrating the planning and execution of private fleet and for-hire raises some interesting challenges. While the objective is usually to provide the lowest cost of delivery, success demands that integration must encompass delivery training needs, equipment, special services, etc. The requirements for pricing, planning, and executing private fleet and for-hire assets however usually involve a very different information and business process. Unifying the data and business processes for effective control without becoming overwhelmed by complexity is a significant challenge. Before examining how the challenges can be addressed, it is important to first look at the various considerations that must be taken into account.
One of the biggest line items in logistics spend is the cost of moving goods over the ocean. This is true for several reasons, not the least of which is the complexity of the movement itself and, in turn, the complexity of billing processes. Ocean freight rates encompass a growing inventory of surcharges, turning bill of lading calculations into mathematical challenges. Given that ocean freight invoices represent the largest single component of any logistics spend, they also account for the greatest margin of error in the financial supply chain.
Now, more than ever, there is a need for automated, electronic-based systems and processes that can simplify freight payment and audit management, improve accuracy, and ultimately reduce costs.
The European Excise Movement and Control System (EMCS) was initiated in 2010, and mandatory for the movement of goods as of January 1, 2011. The overall objective of this new system is to prevent fraud and evasion, as a result of cross-border cooperation between varying European Customs organizations, particularly through the exchange of electronic information on ‘excisable’ products movements. It also aims to simplify procedures for operators (e.g. alcohol producers or distributors) by standardizing and harmonizing the entailed business activities and information flows between these operators and the Excise Authorities. For all operators this project creates an opportunity to optimize their internal excise processes, save costs and speed up the time-to-ship.
Transportation management solutions (TMS) should be about rapid time-to-value. However, the market is saturated with costly, complex, slow to implement and tough to maintain transportation solutions that serve far too few companies. Descartes TMS takes a completely different approach to transportation management. The solution provides easy to use, end-to-end multimodal functionality, comprising order and contract management, optimized consolidation, carrier selection, execution and freight audit. The SaaS 2.0 delivery model, which includes the Descartes Global Logistics Network™ (GLN), making the solution ready to implement on day one and already providing electronic communications to many of the carriers you use today. Descartes’ “pay as you use” approach is highly cost effective for small to large enterprises and reduces costly license fees. Many organizations need more advanced functionality that extends beyond “traditional” TM solutions. Descartes Networked TMS is part of Descartes’ Delivery Management Suite which provides robust capabilities in the areas of route planning and wireless mobile solutions, global shipment visibility, dock appointment scheduling, yard management, ocean contract management and audit, and reporting services - all built upon the same web native advanced technology platform.
The highly demanding and competitive nature of the supply chain industry necessitates proactive collaboration amongst trading partners in the freight community. More than ever, organizations not only need to exchange data between disparate systems in an efficient manner, but also require full visibility into each and every shipment and corresponding document.
This challenge has become especially prevalent as the industry is faced with meeting the new vision of an e-Freight community. While this community recognizes the needs and timelines involved in achieving end-to-end e-Freight functionality, participants are faced with what appears to be an insurmountable task, simply because of the plethora of “moving parts” in the freight ecosystem. The intricacies of execution dominate many discussions today, despite the fact that there are clear directives from the e-Freight community in terms of removing paper and improving processes.
As stakeholders contend with the growing complexities of legislative demands, compliance changes and technology platforms, many have simply lost sight of where to begin. In other words, how can they get back to basics in order to get on board the e-Freight initiative in a managed, sustainable way?
When it comes to keeping supply chain costs down and driving operational efficiency in the distribution center or warehouse, reliability and visibility are essential. But, they can only be achieved through effective planning.
Many organizations have taken the time to deploy processes and solutions that improve resource utilization, reduce the volume of paperwork and create efficiencies within their facilities. However, few have considered how to plan more effectively for inbound shipments.
A Fortune 20 healthcare company that processes more than a billion drug prescriptions annually and employs more than 200.000 people across 7,000 retail locations and 18 distribution centers is buckling this trend by taking control of their inbound supply chain, using Descartes’ Dock appointment Scheduling solution.
The dynamics of global trade changed dramatically in the aftermath of 9/11. Since this tragic event, the United States federal government has passed regulations designed to protect its borders and ensure the safety of its citizens. Among the electronic customs compliance requirements that have been enacted are the Trade Act of 2002 and the 2006 Security and Accountability for Every (SAFE) Port Act. These initiatives, along with other global customs initiatives, have spurred an ongoing wave of customs compliance mandates for every mode of transportation and participant in the global supply chain around the world.
The challenges facing air forwarders today are obvious – fluctuating fuel costs, the pressure to deploy green solutions, weak economic conditions, higher costs and lower volumes, and shifting customer demand. While these issues might seem overwhelming, they remind air forwarders to re-evaluate their technology investments.
During an economic downturn, cutting IT spending can be a knee-jerk reaction for many organizations. But progressive and conservative forwarders alike are addressing current industry challenges head-on by looking to technology-enabled services and solutions that deliver a fast time-to-value.
By re-tooling themselves and deploying the right technology, air forwarders can very quickly get back to basics and focus on delivering customer satisfaction and maximizing operational efficiency.
This article outlines some approaches to consider to drive immediate results from your technology investments.
New fleet management best practices are encouraging fleet owners to re-evaluate their ways of working and the technologies they use to manage their fleets. While traditional fleet management practices remain effective, new practices are emerging in response to a dramatically-changing environment.
Three factors are primary in catalyzing the change: Unstable fuel costs; increased governmental regulation; and rapid technological progress with corresponding reductions in technology costs.
Fuel and labor are the fleet manager’s top two operating expenses. Fuel prices are uncontrollable, and as fuel costs rise, profits diminish correspondingly. In order to offset rising fuel costs, fleet managers must find efficiencies in other areas of the operation – either by driving fewer miles or by operating fewer vehicles. Where possible, fleet strategies should consider back haul opportunities to minimize empty miles and reduce 3rd party delivery costs.
Retailers have spent decades learning how to optimize the in-store experience. Now they will have to optimize the at-home experience. Home delivery services and same-day are driving retailers to rethink their processes.
But are they looking at the right place to ensure profitability in this new shopping mode? Retailers will need to rethink what consumers are shopping for—service and delivery, not just product and price, are now part of consumers’ buying choices. And they will need to rethink how their customers shop, transforming those moments in the ordering process—not just at the point of sale.
Companies that supply bulk or cylinder propane gas must balance the pressure to reduce costs with accurate and efficient service delivery to ensure residential and commercial customers always have an available gas supply. An added challenge is that bulk delivery schedules are dynamic, while cylinder deliveries follow a fixed schedule.
For both types of operations however, the inability to accurately forecast customer inventory is a significant factor in increasing the cost of delivery. Making more frequent deliveries to increase buffers does ensure customers are never without gas. However, this approach quickly drives up transportation, inventory and labor costs.
This white paper provides an overview of the key elements of a gas routing model. It provides an overview that can be used to help improve service while at the same time improving operational efficiencies – both of which are key for this highly competitive sector.
Scenario: Top line growth is hard to achieve in the tough and highly mature consumer packaged goods market. A leading consumer packaged goods (CPG) company recognized that one of its most important assets for revenue growth was its extensive infrastructure of sales and merchandisers that worked in its retail customers’ stores. However, keeping an extensive network of resources in the field was a very expensive proposition and like other CPG companies it needed to improve the productivity of its sales and merchandiser organization to meet growth and profitability targets.
Challenge: Limitations of visibility to the actual logistical activity of the individual sales and merchandising personnel in the field made improving productivity highly challenging. The existing process was “open loop”, manual and relying on the sales people or merchandisers to report the time they spent in individual stores, miles driven, product placed and miscellaneous expenses. Managers would phone each sales person or merchandiser with instructions on what stores to visit when and for how long, but not know exactly what actually occurred during the week. The data reported by the individual sales and merchandisers in the field would be used to determine hourly pay, mileage, miscellaneous expenses reimbursed and in-store activity (e.g. cases worked).
Opportunity: For this CPG company to improve productivity, they needed an end-to-end GPS enabled management solution that would “close the loop” through the integration of store visit planning, tracking of field activity and payroll authorization using the tracking data. With a complete solution, this CPG Company could improve productivity through reducing hours paid, mileage and miscellaneous expenses reimbursed and increase product merchandised in their retail customers’ stores.
What retailers want from their inbound supply chain is simple. They want the greatest product availability with the lowest inventory. Or put another way, they want the right goods at the right and shortest time possible with the correct labeling and supporting electronic documentation to allow those goods to seamlessly flow through their distribution network to their stores or customers. However a number of factors conspire against a retailer’s vision of a high velocity, high precision supply chain: suppliers, third-party logistics services providers (3PLs) and transportation providers with varying levels of capability and performance, disconnected processes and technologies across the supply chain and poor synchronization of all of the commercial, logistics and customs documents from purchase order to warehouse receipt. Traditional solutions have been enterprise focused, addressed only pieces of the retail inbound problem and in some cases produced competing and supply chain slowing results.
To meet retailer’s inbound supply chain needs, Descartes created Logistics Flow Control, a comprehensive multi-party solution that spans the entire purchase order to warehouse receipt process that collaboratively brings together all of the parties – retailer, suppliers, 3PLs, transportation services providers, and brokers to simultaneously manage commercial, logistics and customs inbound processes. As part of Descartes’ cloud-based Logistics Technology Platform, Logistics Flow Control can be implemented in a modular fashion and leverages Descartes Global Logistics Network to get results faster. With Logistics Flow Control, retailers gain greater command of their supply chain, improving product availability, while reducing inventory, logistics and compliance costs.
Logistics is different. If logistics is your business or a critical element to its success, you know this. You have to manage inventory, resources and documents that are all concurrently in motion with business processes that extend to the edge of your enterprise and well into your trading partners’ operations. Working with trading partners can be a challenge because they are numerous and your relationships with them are constantly changing. Traditional enterprise and niche applications have not adequately enabled your logistics business.
However, Descartes’ Logistics Technology Platform was designed for your logistics operations. Delivered through the fusion of the Global Logistics Network – the world’s most extensive global multi-modal network and the industry’s broadest array of modular interoperable web and wireless logistics management solutions - it is the technology platform that Descartes’ customers and their trading partners use to extend command of their logistics operations. Combined with the world’s largest community of carriers in multiple modes, logistics intermediaries, government regulatory agencies, manufacturers, retailers and distributors, the Logistics Technology Platform enables customers to quickly and cost effectively connect and conduct logistics business.
Mobility is driving significant change in all facets of life. The adoption of mobile technologies is having an impact across both the consumer and commercial user spaces. The proliferation of high capability devices and innovative software, coupled with the drive for efficiency in business processes and mobile technology’s role in achieving that, is ushering in a new era of mobile resource management (MRM).
Early adoption and continued growth in MRM has come from delivery and field service intensive industries where planning and tracking assets has been a key element to improving safety, productivity, and customer service. Historically expensive propriety hardware and communications costs associated with early MRM solutions could be justified for expensive delivery resources and high value service assets. In today’s world however, commercial and often consumer based hardware technologies and ubiquitous low cost high speed data networks are enabling the spread of MRM technologies across all mobile worker oriented industries.
When navigating the rough waters of ocean freight transportation, one of the most difficult daily activities for non vessel operating common carriers (NVOCC) and freight forwarders is tracking and managing the many complexities of ocean carrier contracts. What makes this issue particularly compelling is the fact that the contract information forms the cost basis for NVOCCs and freight forwarders. Given the myriad of factors that can impact contract details at any given time – from price fluctuations to fuel surcharges – collecting, managing and disseminating information on a day-to-day basis can be a daunting task. In today’s web-based world however, NVOCCs and freight forwarders are realizing that global visibility into information in real-time is rapidly becoming a critical component driving cost-effective, profitable business and quoting decisions.
It’s often said that the “last mile” of the supply chain is the toughest. Nowhere is this more true than in retail home delivery, the final step in the supply chain. Stiff competition drives demands for higher levels of customer service combined with pressures to cut or maintain operating costs. Meanwhile, the service demands involved in delivering to the customer’s home contribute to higher costs that must be effectively managed. To win market share, the home delivery service provider must win on customer service. To remain profitable, the home delivery service provider must deliver that service efficiently.
The ability to move goods in a global supply chain efficiently and profitably, involves the collaboration of multiple parties through key operational hubs. In ocean transportation, the seaport, including the port community and ecosystem of independent logistics organizations that work with the seaport, play a vital role in global logistics performance. This partnership is a critical, but often overlooked factor, when analyzing ocean-based supply chain performance. Over the last year, seaports and the port communities are expected to take on a greater role in the efficient, safe, and secure movement of goods as a result of heightened customer visibility and collaboration expectations and new regulatory requirements fueling those expectations. When these key elements are not successfully addressed, they can have a large impact on the overall logistics process and bottom line performance.
Most seaports have a port community system (PCS) that provides nautical services, cargo handling, and terminal operations capabilities. These services tie together the multiple parties involved in the activities associated within the port facilities. However, the focus on global supply chain security and performance has increased the demand for port communities to expand their focus beyond the port itself. Port communities are now expected to enable the supply chain processes up and downstream of the port. Shippers, consignees, and logistics service providers (LSPs) that may never physically enter the seaport itself have expectations they will be provided with the information, services, and visibility to help them coordinate the required actions of all supply chain partners involved. In addition, the connection to the inland parties through “extended gateways” becomes even more important to reduce the port dwell time and limit the environmental impact associated with multi-modal transport.
“Waiting it Out” is Not an Option Companies are continually battling to control costs and improve customer service. The pressure increaes as the price of fuel rises – and it is not going to subside any time soon.
We all know that crude oil is a finite natural resource, and as with any commodity, fuel prices increase and decrease according to demand. According to the U.S. Energy Information Administration (www.eia.gov), both the gradual improvement in the U.S. and world economies in 2010 and ongoing political unrest in the Middle East and North Africa, since early 2011 (the source of about one third of the world’s oil production), are contributing to the ongoing increases in crude oil and gasoline prices. Additionally, the latest findings from the International Energy Association (www.iea.org) show conventional oil supplies will plateau by 2020, resulting in a sharp and steady rise in prices as demand from both developed and developing countries grows.
No one expects fuel costs to come down in the near term, so “waiting it out” is not an option.
What You Can Do Today Fuel costs alone can reach 10 to 15% of total operating costs, and this percentage is growing. So what can fleet operations do today to reduce their total operating costs?
The software-as-a-service (SaaS) model has been widely embraced thanks to the numerous advantages that ondemand solutions deliver to multiple industries. Logistics-intensive organizations, however, were among the first to turn to SaaS to reduce costs, increase operational performance and improve customer satisfaction. As the need for connectivity, collaboration and compliance grows, many members of the global supply chain now realize that SaaS in the logistics market can offer more than “rented” software applications when connected to a global logistics network comprised of several communities (such as airlines, government agencies, logistics providers, etc.), each with a common interest.
Consider the next evolution of SaaS as social networking for the supply chain – SaaS 2.0, if you will. Leveraging a global logistics network, SaaS 2.0 extends the value that traditional on-demand solutions offer by not only providing pay-per-use access to applications that businesses need to manage their supply chains, but by also bringing together and enabling collaboration between logistics service providers, supply chain partners and customers from around the globe.
The Descartes Global Logistics Network™ (Descartes GLN) for example, is a global network that offers value-added SaaS applications that enable organizations to manage critical business processes and logistics needs across the various modes of transportation (e.g., air, ocean, truck, etc.). In this scenario, SaaS logistics applications and a global logistics network combine to support multiple processes and connections within a single environment on a global scale. This multi-dimensional approach helps participants build communities, readily connect with trading partners, and transition beyond the simple interchange of information.
The European Union (EU) has made significant strides in streamlining customs processes. In its drive to increase efficiencies, it has established a number of mandates relating to security and customs declarations that are changing the future of inbound and outbound shipment activities, from information sharing and filing processes, to warehousing and distribution.
The EU’s multi-annual strategic plan, for example, which is a unifying document that impacts all of the 27 EU member states and other para-states (e.g. Switzerland, Lichtenstein, Iceland, Norway), now serves as a guide of the new measures these states are required to put in place over time. The intent of the strategic plan is to create a single window to view all security and customs functions under one interface. This is very similar in concept to the ACE (Automated Commercial Environment) initiative in the US, in which security and customs are combined into one interface.
The air freight industry is faced with escalating freight costs, increasing supply chain complexity and the increased demands of globalization. Adding to those challenges is the need to address more complex cargo security issues; more government and industry regulations/compliance demands; and shipment monitoring and accountability.
Even today, the air freight shipment management process for the most part is manual, making the job of addressing all these issues more challenging than ever. While government and industry compliance body demands are imposing and introducing regulations and compliance initiatives that consume more time and resources, businesses are demanding the speed and accuracy of just-in-time global sourced shipments.
The general feeling is that bureaucracy is slowing business processes, putting the air freight industry in the middle of a tug of war. However, if the industry approaches this dilemma through automation and standardization of the shipment management process they can not only reduce the complexity and costs, they can also realize a significant increase in efficiencies and improved security.
Tremendous benefits can be realized by integrating and optimizing across a company’s own fleet and purchased transportation.
Companies choose to use a private or dedicated fleet for many different reasons, such as ensuring capacity and service, branding, scheduling flexibility, and fulfilling requirements for specialized equipment, configurations, and capabilities. The perennial challenge for private or dedicated fleet is to continuously find new ways to take cost out of the operation, while enhancing customer service. Decisions about when and how to use ‘for hire’ services vs. the private fleet are often made using static rules (such as distance from the DC) during the planning phase. Conversely, unplanned last-minute events can also result in suboptimal decisions, expediting, and higher costs. A more promising approach is emerging: taking the dynamic and holistic approach of looking at fleet and for hire together.
Descartes has launched a new solution—to facilitate a ‘community’ for the supply chain community. In this white paper we will explore these technologies and how key attributes have evolved to enable a community to be built. We will then explore the Descartes Community, and how it can support a community for the transportation and logistics industry.
By Art Mesher, Chairman of the Board and Chief Executive Officer at Descartes
This article defines a new business model which advances the author’s 22 year history of theorizing and forecasting the computing models of federating networks. This work is an update to his initial 1992 writings on federated logistics 1992 enabled by a National Institute of Standards and Technology (NIST) grant for Benchmarking Partners.
The initial work was subsequently updated in a series of papers from 1995 to 1997 for the Gartner group and, again, in 2008 for the Council of Supply Chain Management Professionals. This article picks up where his last writing left off by suggesting that both business relationships and IT systems will see an end to “permanence” as we know it today and that this will lead to the emergence of a new business model dubbed “Entrusts”.
Acceleration is impacting business. The pace at which good and services commoditize is accelerating. The business transparency that can be gleaned from “big data” is accelerating. The rate of technological change is accelerating. Things are getting faster. With things changing so quickly, it doesn’t make sense to have relationships or technology that can’t keep up.
Business relationships and their supporting systems will see a striking end to their fixed, long-term nature or “permanence” as it has been known in the past. Businesses will protect their margins by demanding relationships that guarantee outcomes or insure against failure. A new breed of company will rise to meet this demand in various communities. These companies will be characterized by continuous investment in systems that network communities and authenticated community participation with credentials, leading to creation of “trust federations” or what is dubbed "Entrusts".
This article will also briefly describe 4 businesses (Nulogy, e2Open, SPS Commerce and Descartes) and their characteristics as Entrusts.