As a full-service merchandising agency, SwervePoint manages more than 50 business-to-business (B2B) ecommerce fulfillment programs for its Fortune 500 customers. After outgrowing its legacy system, the company implemented an eCommerce integration solution, Descartes OzLink™ for Acumatica to modernize and streamline its global ecommerce order fulfillment process, delivering enhanced customer service, reducing costs, and attaining greater operational efficiencies.
A Customs Brokerage (ACB) is a high-volume third-party logistics provider (3PL), Non-Vessel Operating Common Carrier(NVOCC) and international freight forwarder. The company was approaching a critical threshold that required added automation in its operations. As a result of the numerous technology systems in use, ACB was also experiencing a fragmented view of logistics visibility and higher IT maintenance costs. Since implementing Descartes OneView™ Forwarder Enterprise and Descartes OneView™ Customs House Broker (Descartes CHB™) solutions, ACB realized a 25% increase in volume, 15% productivity gains and labor savings through automation.
Acculogix is a Canadian-based third party logistics (3PL) distributor of magazines. The company services 4,000 retailers in Western Canada from its main distribution center located in Calgary. Acculogix also runs 13 satellite depots/cross-dock centers where magazine shipments are processed for delivery to local markets via express package carriers. To streamline the process of labeling shipments being handled by its package carrier service providers, Acculogix has been working with Descartes Transportation Management solution’s Pick, Pack and Ship module. This solution enables the company to automate shipping processes, reduce labor requirements and costs, lower freight expenses through carrier optimization, and improve visibility into order status.
For 25 years, Alliance Imaging has been providing hospitals, physicians groups and other health care providers with diagnostic medical imaging services for MRI, PETCT, CT and Radiation Oncology. The company performs more than one million scans annually, operates 550+ imaging and radiation therapy systems (of which 400 are mobile), has 10 offices and three warehouses, and provides service to more than 1,200 clients in 46 states. Alliance Imaging had manual routes created based on personal preference instead of driving efficiency are compounded by the lack of visibility, driving up Alliance Imaging’s operational costs.
American Airlines (AA) Cargo, a division of American Airlines, provides daily scheduled cargo lift to major cities in the United States, Europe, Canada, Mexico, the Caribbean, Latin America, and Asia. AA Cargo’s extensive interline network also provides the ability to connect cargo to any airport in the world served by an International Air Transport Association (IATA) carrier. American Airlines Cargo needed to streamline the end-to-end shipping process for its customers and lower transactional costs.
American Electric Supply, Inc. (AES) was founded in 1984 with a handful of employees and a goal of building a company that was customer service oriented. Its warehouse operates around the clock from 10:00 pm on Sunday through 11:00 pm on Friday. AES makes about 130 deliveries per day. Even with its past successes, AES had a challenge. Delivery manifests for each day were hand written the night before and then trucks were sent on their way.
AMP is the largest press distributor in Belgium. AMP distributes not only national but international press titles. This distribution includes more than 300 newspaper and 5.000 magazines titles. AMP is the largest press distributor in Belgium. With about 350 vehicles (trucks and vans) the company delivers 6 days a week almost 6,000 points of sales including; independent agents, kiosks, press shops, superstores, and gas stations. The company chose Descartes' route planning solution to support its strategic decisions and realize realistic simulations of their transport planning.
"Thanks to the optimization of Descartes' route planning solution, AMP has reduced its distribution costs by approximately 5%. This is higher than expected considering the narrow delivery time windows." Steven Roels, Consultant at AMP
British American Tobacco is the world’s most international tobacco group, doing business in 180 countries, with a global market share of 15.1 percent. Over 300 brands make up BAT Hungary’s portfolio of tobacco products, which hold strong market positions in each of its operating regions and have leadership in more than 65 markets. In 2001, British American Tobacco Hungary (BAT Hungary) began implementing a new direct store delivery strategy designed to improve the trade management of retail customer accounts and to ensure fewer stock-outs.
As a leading supplier of premium building and landscape products in a demanding Australian marketplace, BC Sands required route planning and delivery software that ensured consistent, on-time, in-full delivery. The company used the same-day optimization capabilities of the Descartes solution to automate delivery appointment scheduling, route planning, and proof-of-delivery (POD) to heighten the customer’s delivery experience, improve operational efficiency, and reduce costs.
Robert Bosch Inc. Canada houses more than 55,000 Stock Keeping Units (SKUs) in its 152,000 square foot Mississauga, Ontario warehouse facility, each business day shipping 600-700 orders to destinations coast-to-coast that range from light-weight parcel shipments to full-load tractor-trailer or rail car. Similar to the size of its orders, shipment contents leaving the Bosch warehouse vary widely and include automotive aftermarket parts, power tools and accessories, and security systems. The customer profile is similarly diverse, according to Distribution Manager Chris Dyer.
“We ship to everyone from the corner garage to major automotive retailers, local hardware stores to national retail home improvement centers,” he says. “For example, a warranty shop might need just a couple of screws, but if they need them, their orders merit the same level of attention as does a truckload of table saws going to a national retailer.”
Finding it wasn’t so easy, Dyer says. He researched the available options and “While some systems may have satisfied some of Bosch’s operational requirements, Descartes’ Transportation Management System (TMS), specifically the Pick, Pack and Ship module, had the best return on investment (ROI). Based on the vendor selection and review process, Descartes gave us the highest confidence level in meeting the implementation target, as well as providing ongoing timely support.”
Founded in 1996 in Yardley, Pennsylvania, Cargo Express, LLC is a transportation logistics solutions provider that specializes in ocean import/export. As part of its day-to-day operations, Cargo Express coordinates intermodal and domestic transportation services across rail, truck and air; consolidates shipments from various manufacturing operations on behalf of its clients; and provides customs brokerage services to ensure the clearance of goods through U.S. Customs. Currently the company has contracts with over 15 different shipping lines and operates in 21 different countries on six continents. Its primary area of focus is the Trans-Pacific trade lane.
Coca-Cola , Sprite, and Fanta, Coca-Cola Korea generates more than US$580 million in annual sales. Having the right product on the shelf at the right time is critical in the beverage industry. Coca-Cola Korea Bottling Company met this challenge with Descartes. Using Descartes’ Routing & Scheduling™ solution, the company successfully reduced out-of-stocks while increasing delivery capacity by 13%.
DR Power Equipment / Country Home Products Inc. manufactures and markets high-end outdoor power equipment and home and garden accessories under the global DR Power and Neuton brands. Its outbound less-than-truckload (LTL) shipping volumes range from 30,000 to 35,000 shipments a year, while small package volumes range from 195,000 to 225,000 shipments per year. A large percentage (95%) of deliveries are direct-to-consumer, managed by six primary trucking companies that the company relies on for U.S.-based deliveries. DR Power Equipment / Country Home Products was using manual processes for its freight audit and approval functions. Not only was this time consuming, it also created the potential for errors. As the company’s operations grew, it needed a transportation management system that would streamline administrative processes, reduce costs and improve overall supply chain management efficiency.
With optimized route planning, real-time visibility and enhanced reporting capabilities, Crate and Barrel’s driver compliance with their delivery schedules now runs around 98%. They were also able to cut their delivery time windows in half - from 4 hours to 2.
As a progressive company, CryoService has always prided itself on being ahead of the curve with its use of technology to schedule delivery routes. While the company had been using Descartes’ Route Planner™ RS solution for more than a decade to address its need for flexible route planning, a decision was made to reevaluate its existing technology systems to identify potential gaps and opportunities, ensure it was adequately prepared for the future, and at the same time further develop its responsiveness to customers.
CVS is America’s #1 pharmacy, dispensing more retail prescriptions in more stores than any other chain. With annual revenues of more than $22 billion, CVS has created innovative approaches to serve the healthcare needs of its customers through more than 4,100 CVS/pharmacy stores; CVS ProCare, its specialty pharmacy business; CVS.com, its online pharmacy; and Pharmacare, its pharmacy benefit management company. CVS Pharmacy needed to better manage hundreds of thousands of deliveries from approximately 22,000 origin points annually, CVS/pharmacy has a goal to improve inbound supply chain visibility by automating connections with hundreds of suppliers and carriers.
As one of the world’s most extensive airline freight operations, Delta Cargo services more worldwide destinations than any other airline. A division of Delta Air Lines, Delta Cargo operates major North American cargo hubs in Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St.Paul, New York-JFK, and Salt Lake City, and works with a number of carrier partners to serve 66 countries and more than 375 cities. International freight accounts for close to two-thirds of Delta Cargo’s revenues. Delta Cargo has a number of product offerings to meet the needs of the world’s largest freight forwarders as well as mid-sized and smaller shipping operations. Delta Cargo was using three disparate solutions to enable online cargo bookings. To bring more customers online, the carrier needed to offer a variety of online booking features through a single, integrated solution.
A family owned business since 1921, Edward Don & Company is the world’s leading distributor of foodservice equipment and supplies. The company offers nationwide U.S. distribution of over 50,000 items from its six full-service distribution centers, using a fleet of over 100 ‘red and yellow’ delivery trucks plus a network of national carriers that are deployed on an as needed basis. Edward Don needed to extend their Descartes solution deployments and implement best practices. Key goals were to optimize usage of the Descartes solution; plan routes more effectively; and achieve greater visibility in the field.
Encore Forwarding, Inc. (EFI) is an international and domestic freight forwarder and U.S. customs broker. The company, which was founded in 1985 and is wholly female owned, specializes in organizing the safe and efficient movement of goods for more than 600 global customers in the retail, apparel, food products, publishing, electronics, office supply and manufacturing sectors. EFI has a domestic and international network of partners and agents, and was the first to open a U.S. customs approved container freight station in Jacksonville, Florida.