Customers have high expectations for delivery performance from tighter shipping windows to real-time order status. At the same time companies have to manage “last mile” delivery costs while adapting as delivery situations change. Real-world execution means balancing service requirements with operational dynamics, responding to revised orders and requests, altered traffic conditions, vehicle breakdowns and weather delays.
Competitive advantage can be derived from tighter communication between call centers and field personnel ensuring optimal use of transportation assets and coordinating drivers, dispatchers and call centers for operational improvements and customer responsiveness. Best practice is using an integrated a web-based application which facilitates assigning new orders, managing exceptions along with suggesting recommendations for action and communicating with drivers.
5 Key Criteria When Choosing A Better Delivery Performance Solution:
Adaptive route planning.
Delivers streamlined customer-focused decisions about routes and reservations which evaluate real-time transport status and the associated schedule impact on all stops. It should minimize service issues through alerts, triggering customer-centric action before a failure occurs. And it needs to allow new orders to be slotted within existing schedules, making efficient same-day service a reality.
Enables active two-way connectivity between dispatch and drivers or passive one-way monitoring to improve fleet utilization and customer satisfaction with more accurate delivery and pick-up times. It should support multiple wireless networks and handheld devices.
Displays real-time information on driver locations, precise location identification capacity usage, and in-the-moment insights into changing schedules. It should include user-driven filters that can focus on key territories, customers or shipments, or problem areas.
Supports multi-site, multi-user scenarios. It needs to facilitate real-time collaboration and decision support so transportation assets can be shared across territorial and functional boundaries while simplifying integration and maintenance.
Employs an extensive digital road network to support street-level optimization and turn-by-turn directions. Provides more accurate drive time calculations than traditional point-to-point estimates. Considers weather and traffic-related conditions.
Benefits Of a Automatic Vehicle Location (AVL) Solution Include:
- Maximizing productivity for inbound and outbound shipments
- Improving operating performance by:
- Coordinating users in a centrally maintained server.
- Decreasing labor hours while increasing driver productivity.
- Enhancing fleet capacity utilization.
- Increasing the driver to dispatcher ratio.
- Minimizing distance traveled, stop duration, and fuel usage.
- Enhancing customer service and retention by:
- Improving on-time performance.
- Offering more accurate arrival and departure times.
- Providing tighter delivery window promises.