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Position Summary
As a member of Descartes’ Customer Support team, you will be working in a dynamic environment providing application support to our customers.
Responsibilities
- Responding to customer telephone calls and emails.
- Proactive monitoring of application behavior.
- Troubleshooting Descartes application software issues reported by customers.
- Maintaining customer contact and call ticket information within an existing database.
- Developing procedural and diagnostic documentation.
- Provide training to clients in the use of systems and applications.
- Answer and dispatch incoming support inquiries on a first-level basis to maintain proper service levels.
Qualifications
- Minimum of 2 years experience working in an application support environment
- Team oriented, with the ability to work independently.
- Strong organizational skills.
- Strong communication skills, both written and verbal.
- Ability to multi-task.
- Strong analytical and problem solving skills.
- Must work well under pressure to meet the demands of our customers.
- Service oriented and solution driven.
- Outstanding written and verbal communication skills.
- Very strong organizational skills required.
- Experience with wireless communications.
- Experience within Transportation Management, Logistics or Supply Chain Industry
- Knowledge of international trade compliance regulations
- Experience with EDI Value-Added-Network services
- Ability to learn quickly through real time training within a production environment
- Proficiency with computer and spreadsheet software programs, including Microsoft Office suite products.
Offer
We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.
Application Instructions
Please submit your resume and a covering letter describing why you are a unique fit for this position, to jobsna@descartes.com citing “Customer Support Representative” in the subject of your message. We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted. Agency calls will not be accepted. All final candidates will be required to provide professional references and complete a background check, which will include a criminal background check and may include a credit check and verification of education and previous employment.
Descartes Systems (USA) LLC, inclusive of any of its American subsidiaries (Descartes), is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law.