Job Title
Post Date
Job type
Category
Job Location
POSITION SUMMARY
As a Customer Support Agent, you will be part of the Client Services and Support Organization at Descartes. You will provide 1st and 2nd line IT-support to our Nordic and EMEA based customers. In your role you are the first point of contact for our customers and you will handle issues and/or requests, as well as liaise with customers on progress. Descartes is located next to the Central Station in the center of Malmö offering great commuting options.
WHAT WE OFFER
An exciting and varied position with good development possibilities. Descartes has a good mix of age and gender; it’s a flexible and friendly environment. We help and support each other at work and offer mentorship and guidance to support in your personal development. You will have the opportunity to contribute with new ideas and we welcome new perspective! We follow Almega’s collective bargaining agreement and offer benefits such as pension agreement, fitness contribution, compensation for medical visits and medications, breakfast every morning in our centrally located offices.
RESPONSIBILITIES
Handle and follow up on application software issues or requests reported by our customers
Maintain all customer contact and calling information within an existing database
Proactively keep customers up to date regarding the status of the solution
Liaise and coordinate with other parts of the internal organization such as R&D, Professional Services and Sales, to secure timely resolution on all support cases
TECHNICAL QUALIFICATIONS (experience from one or several of below)
Basic database knowledge - read & write (PL SQL or MS SQL)
Experience within commercial application support and related CRM systems (Freshservice, SAP, JIRA etc.)
General knowledge and interest in automated processes, software and IT systems
Knowledge of different versions of Microsoft Windows operating systems
Knowledge of electronic communication methods/messages such as XML, Edifact, ASCII
Experience using customs-/transport management applications is considered an advantage
Knowledge of import and export procedures and documentation
SCOPE
Full-time.
LOCATION
You will be working out of the Malmö Office.
APPLICATION INSTRUCTIONS
Please submit your resume and a cover letter describing why you are a unique fit for this position to pklaesson@descartes.com citing “Customer Support Agent” in the subject of your message. If you have any questions regarding the position please contact Pierre Klaesson, Manager Customer Support, +4673-8308746 or pklaesson@descartes.com. Agency calls will not be accepted.