Goto AZ Planning, a leading home care rental company in Japan, has automated its home delivery operations with a combined cloud-based solution from Descartes and ITOCHU Techno-Solutions Corporation (CTC), a Descartes 'United by Design' partner.
Modular Solutions, Expertly Configured
The cloud-based home delivery solution, called Supply Chain Network Controller, includes Descartes Reservations™, Descartes Route Planner™ and Descartes Mobile™ applications. It allows Japanese retailers to quickly deploy a comprehensive home delivery solution that starts with real-time delivery appointment scheduling during the customer ordering process and finishes with Android-based mobile proof-of-delivery at customer receipt.
Currently, Goto AZ is using the Descartes Reservations and Descartes Route Planner solutions as part of its overall delivery system. I spoke with Sae Hamaguchi, Senior Director of System Planning at Goto AZ, to find out how they are using Descartes’ home delivery solution. "At Goto AZ Planning, we aim to provide our customers with what is needed such as the information, the service and the products when they are needed," said Sae Hamaguchi. "Our delivery system's configuration allows us to clearly know the status of each resource and share the planning information between the sales drivers at the customers' sites and the operators at the call center. Having that information can drastically reduce the workload of the people who are in charge of the route planning and dispatching."
Collaboration Adds Value, Benefitting the End-User
Our alliance with CTC extends Descartes' advanced home delivery solution to include Japanese retail market requirements, such as prebuilt consumer delivery appointment scheduling screens that can be embedded directly in the customer's website or point-of-sale systems. The combination of our unique home delivery technology and CTC's cloud-based service is delivering significant value to customers like Goto AZ Planning. The solution's comprehensive functionality and cloud infrastructure allow customers to quickly adopt the superior home delivery capabilities and cost reduction benefits.