Retail Industry Benchmark Resarch Study "The State of Home Delivery 2014: Issues and Answers" (1.5 MB)

The study was commissioned by Descartes, in conjunction with DC Velocity and Supply Chain Insights. Retail Systems Research (RSR)1 to conducted the study to find out how omni-channel retailing is affecting the retail ecosystem. 

1 Retail Systems Research (“RSR”) is the only research company run by retailers for the retail industry. RSR provides insight into business and technology challenges facing the extended retail industry, providing thought leadership and advice on navigating these challenges for specific companies and the industry at large.