This white paper provides an overview of the Top 10 best practices for establishing, managing and measuring effective last mile P&D delivery programs.

Organizations with last mile delivery operations are faced with an increasingly competitive marketplace. They are constantly challenged by customer demands, driver shortages, and adverse economic conditions caused by everything from rising fuel prices to changing legislation. These and other circumstances dictate that companies diligently manage their pickup and delivery processes considering all elements including customer care, driver, vehicle and route management, and service offerings.

To effectively control distribution costs and provide exceptional service to customers, each company should develop a list of best practices and integrate them into their business processes. These best practices are designed to streamline and better manage the delivery process, establish and maintain a competitive advantage, and generate new and repeat business.

While best practices will differ between organizations and markets, there are a number of approaches that apply to any business with delivery operations. This white paper provides an overview of the Top 10 best practices for establishing, managing and measuring effective last mile P&D delivery programs. It also establishes a framework that can be used to lower costs, eliminate operational complexity and improve customer service.

While every company wants an optimized route plan, it needs to be balanced to ensure routes and delivery times reflect customer needs and demands. For example, route plans may need to be adjusted to accommodate certain receiver requirements: restaurants that can only receive deliveries at specific times; retailers needing dock appointment scheduling; or business customers that are used to the consistency of 10 a.m. deliveries.