CINCINNATI, April 19, 2010 (GLOBE NEWSWIRE) -- National Private Truck Council (NPTC) 2010 Education Management Conference & Exhibition -- Descartes Systems Group, (TSX:DSG) (Nasdaq:DSGX) a federated global logistics network, announced that Ralph's Transfer, a leading multi-location delivery and installation agent for General Electric Appliances, has deployed Descartes' on-demand routing solutions to help manage its deliveries.
Prior to using Descartes' solution, Ralph's Transfer would manually plan its delivery routes for the following day. This was an inefficient process and provided limited ability to handle changes on-the-fly. Motivated to deliver the best service possible with scheduled deliveries for their customers, Ralph's Transfer turned to Descartes.
"Ralph's Transfer is committed to providing the best possible service to its customers. With the Descartes on-demand routing solution, we now have greater control over our delivery processes, which in turn enables us to more effectively manage the customer service experience," said Nick Downes, CEO for Ralph's Transfer. "Descartes provides us with a flexible solution that enables us to improve our service delivery and, at the same time, lower our cost of getting goods delivered right to the customer's door. Our customers win and so does our bottom line."
With the Descartes on-demand routing solution, Ralph's Transfer can now re-optimize deliveries in real-time, allocating resources to help maximize operating efficiencies; deliver priority service; and maintain overall customer service objectives. Insight into the dispatch operations enables service representatives to more effectively manage the customer experience and delivery questions in real-time.
"Ralph's Transfer sets an ideal example for other sales and delivery agents that are looking to optimize their delivery operations and truly put their customers first," said Art Mesher, CEO of Descartes. "Our solution enables organizations, like Ralph's Transfer, to simplify their delivery operations, and gain greater control over essential processes, all while maximizing the use of their assets, resulting in reduced costs and happy customers."
At Ralph's Transfer, routes are no longer created manually. With the routing tools included in the Descartes on-demand routing solution, the organization has shifted from paper-based processes to ones that are streamlined and maximize route efficiency. The result is lower mileage driven, maximum use of assets and the potential to narrow customer delivery windows.
The Descartes on-demand routing solution provides an easier and more cost-effective way to route plan, optimize, dispatch, track and monitor delivery fleets in real-time. This on-demand routing solution combines sophisticated functionality with the simplicity of service delivery built to run on the Web. It optimizes both static routes and dynamic routes to maximize efficiency by taking into account geographic zones, time windows and other physical constraints when planning delivery fleets.
To learn more about Descartes and Ralph's Transfer, other Descartes customers and Descartes' logistics and transportation management solutions, visit booth 521 at the National Private Truck Council (NPTC) 2010 Education Management Conference & Exhibition in Cincinnati, Ohio from April 18-20.
Descartes (TSX:DSG) (Nasdaq:DSGX), is making the world a better place by enabling global organizations with logistics-intensive businesses to save money by improving the productivity and performance of their operations. Underlying Descartes' offerings is the Descartes Global Logistics Network (GLN), one of the world's most extensive multi-modal business application networks. As a federated platform, the Descartes GLN combines with component-based 'nano' sized applications to provide messaging services between logistics trading partners, shipment management services to help manage third party carriers and private fleet management services for organizations of all sizes. Descartes' solutions and services deliver results by enabling organizations around the world to reduce administrative costs, billing cycles, fleet size, contract carrier costs, and mileage driven; improve pickup and delivery reliability; and optimize working capital through fleet visibility. Descartes' hosted, transactional and packaged solutions deliver repeatable, measurable results and fast time-to-value. Descartes customers include an estimated 1,600 ground carriers and more than 90 airlines, 30 ocean carriers, 900 freight forwarders and third-party providers of logistics services, and hundreds of manufacturers, retailers, distributors, private fleet owners and regulatory agencies. The company has more than 400 employees and is based in Waterloo, Ontario, with operations in Atlanta, Copenhagen, Heverlee, Pittsburgh, Ottawa, Montreal, Miami, Minneapolis, Washington DC, Derby, London, Silver Spring, Stockholm, Suzhou, Shanghai, Tokyo, and Toronto. For more information, visit www.descartes.com .
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