Descartes’ professional services team works with customers on all aspects of their logistics business challenges from business value identification to solution implementation and results achievement to maintaining and improving ongoing performance. We proudly follow industry standard best practices adopted by the Project Management Institute (PMI), and offer a range of services.
Business Opportunity Assessment Services
Descartes domain experts will analyze a customer’s current business processes to gain a thorough understanding of current operations and provide recommendations for improvements via business case development and proof of concept pilot programs customized for each unique organization.
Each new Descartes customer is assigned a project consultant. The relationship begins with a kick-off meeting where Descartes communicates the implementation process. We know how to ask the right questions to ensure that we thoroughly understand our client's needs so they can take full advantage of the Descartes solution. In addition, our industry knowledge and domain expertise helps move our customers through the implementation process because we understand their business. Services include:
- Process definition
- Solution design
- Definition of critical success factors to meet business objectives
- Installation and configuration
- “Go-Live” assistance
- Initial education and training
- Project management
Descartes' on-going services include post-implementation business performance reviews, tune-ups, and continual business process improvements to ensure the best possible use of Descartes solutions.