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Position Summary
As a Customer Success Representative for our Descartes MacroPoint product your primary focus will be establishing and maintaining product success for some of our largest customers. As their primary point of contact, you will be responsible for the day-to-day and long-term success strategies of your assigned customer base. The responsibilities are customer-driven and therefore wide-ranging, requiring adaptability and creativity.
We are looking for people to join our team that are service minded, goal oriented, and results driven. Additionally, the ideal candidate will have experience supporting trucking companies of all sizes.
Responsibilities
Be the customer’s primary point of contact and manage their day-to-day needs specific to the Descartes MacroPoint Platform
Build/maintain relationships with key customer principals and develop a working understanding of their business model and Descartes MacroPoint value alignment
Leverage other internal departments to find solutions to a variety of customer needs with focuses on customer satisfaction and revenue growth
Manage communication cadence for your assigned customer base
Be proactive and creative in identifying and remedying customer issues that are preventing their maximization of the Descartes MacroPoint product
Train customers on the features and value of Descartes MacroPoint across various users (Director, Manager, Staff)
Look for new, creative ways to increase customer’s utilization of Descartes MacroPoint
Provide support in areas of integration and carrier activation as needed
Travel less than 10%
Qualifications
Minimum of 3 years of experience in a customer-facing role with a proven track record of driving customer satisfaction in a project-driven environment.
Excellent verbal and written communication skills (with examples). Must be able to take information from other departments and communicate them to your customers in a clear, concise manner.
Ability to build business relationships quickly.
Strong ability to project manage.
Strong organizational skills.
Experience working in for a SaaS software product company a plus
Experience in supply chain, logistics, or transportation services
Experience with systems testing and troubleshooting.
Offer
We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.
Application Instructions
Please submit your resume and a covering letter describing why you are a unique fit for this position, to jobsna@descartes.com citing “Customer Success Representative” in the subject of your message. We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted. Agency calls will not be accepted. All final candidates will be required to provide professional references and complete a background check, which will include a criminal background check and verification of education and previous employment.
Descartes Systems (USA) LLC, inclusive of any of its American subsidiaries (Descartes), is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law.