Capabilities to Differentiate the Ecommerce Buying Experience with Optimized Choices for Delivery Times
Home Delivery is all about “profitable choice” and an overall positive delivery experience serves as a foundation for higher customer loyalty. Descartes can help turn what has traditionally been a cost-focused activity into one that is a customer-facing competitive advantage. Enable customers to pick the delivery times and service options they want during the order process, based on parameters that are good for business. Companies also gain greater control over delivery execution whether operating their own delivery fleet or subcontract to third party carriers.
-Andrew Gay, Systems Manager, John Lewis Partnership
"Customer service is paramount at John Lewis and Descartes Reservations and Descartes Route Planning solutions are integral to our strategy of offering more extensive, but unified, delivery services across all of our channels."
Ready to see Descartes Home Delivery Services in Action?