Home Delivery

In the News

Iceland Post Deploys Descartes Route Planning Solution for Expanding Delivery Operations

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On-demand web seminar

Delivery: The New Moment of Truth

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Customer Highlight Video

John Lewis Partnership Upsells Home Delivery Choice with Descartes

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Capabilities to Differentiate the Ecommerce Buying Experience with Optimized Choices for Delivery Times

Dynamic Online Appointment Booking

Interacts with the customer during the order process to provide unique and optimal delivery appointments and service options

Automatic Vehicle Location (AVL)

Next-generation GPS technology for real-time monitoring of vehicles and delivery personnel in the field

Notifications

Engage customers during the delivery cycle thorough automated email, voice or text to help reduce “no shows” and conduct post-delivery satisfaction surveys

Continuous “Always-on” Route Optimization

Continue to optimize after the delivery appointment time is taken and continually makes incremental improvements for better results

Integrated Mobile Applications

Bi-directional real-time communications for managing route execution, status updates and proof-of-delivery

Home Delivery is all about “profitable choice” and an overall positive delivery experience serves as a foundation for higher customer loyalty. Descartes can help turn what has traditionally been a cost-focused activity into one that is a customer-facing competitive advantage. Enable customers to pick the delivery times and service options they want during the order process, based on parameters that are good for business. Companies also gain greater control over delivery execution whether operating their own delivery fleet or subcontract to third party carriers.

Key Benefits

Differentiate customer service through flexible time-window choices for delivery

Increase revenue through premium delivery services or time windows choices for delivery

Reduce costs by optimizing routes and steering consumers to optimal delivery times

Improve delivery execution through same day/next day scheduling

Enhance customer service with mobile-enabled proof of delivery and automated pre- and post-delivery notifications

-Andrew Gay, Systems Manager, John Lewis Partnership

"Customer service is paramount at John Lewis and Descartes Reservations and Descartes Route Planning solutions are integral to our strategy of offering more extensive, but unified, delivery services across all of our channels."