Customer Service Desk

Descartes' Service Desk and Expertise Centers are a critical component to ensuring the success of our clients.

Following ITIL principles, Descartes’ portal helps our customers manage their service needs 24 hours a day, 365 days a year. It enables them to track the progress of reported issues and enhancement requests as well as access to a knowledge base to assist self-help. 

Click here to access the Service Desk Portal

Click here to download the Descartes Customer Support & Client Services Portfolio (Version 4.4 - June 2023 - PDF, 2.3 MB)

Alternatively you may send an email to or call 877 786 9339 (Outside North America: +800 7866 3390) where your enquiry will be routed to the appropriate Expertise Center.

Bob Parker, Executive Vice President, Customer Support & Client Services can also be directly contacted at with questions, comments or recommendations on how we can enhance our Service Desk and Expertise Center operations.

Descartes Customer Support Mobile Application

Download the Android Freshservice App from Google Play

Download the iOS Freshservice App from the App Store