Hello, Costco Wholesale!
Last mile delivery is a challenge whether serving consumers or businesses, delivering large or small format goods via fleet or common carrier.
Learn how omni-channel last mile strategies and tactics, and an integrated technology suite are turning delivery into a competitive weapon across the globe.
I'm Erik from Descartes
As an existing Descartes home-delivery solution customer, I've pulled together some great content that I believe can make a difference to Costco’s overall business performance in the areas we work on together today and beyond. Keep an eye out for me in your inbox.
Here are some of the ways we have used our extensive last-mile delivery expertise and advanced solution to help retailers like Costco:
- Create a differentiated delivery experience
- Capture more customers
- Find new revenue streams
- Reduce delivery costs
Let’s get started on your last mile delivery performance transformation...
Best Practices for Last Mile Delivery eBook:
Strategies, tactics & technologies to create an end-to-end last-mile delivery experience that makes a difference for your customers.
Industry leaders have proven that they can compete on the strength of their delivery capabilities. The myth that higher service levels result in increased costs has been dispelled and, in fact, when combined with value-added services, delivery becomes a significant revenue generator. What were considered leading edge delivery capabilities five years ago are now considered “table stakes” and companies that do not take a deep look at their delivery capabilities will quickly find themselves at a competitive disadvantage. Every best-in-class delivery company has a few capabilities in common.
Dynamic Delivery Appointment Scheduling
Continuous Planning
& Optimization
Real-time Dispatch
& Tracking
Mobile
Apps
See how other retailers are utilizing Descartes to make home delivery a competitive weapon
"Descartes' home delivery solution assists us in enhancing the customer's experience from purchase through to final delivery while optimizing the use of our delivery resources. Our successful pilot implementation convinced us to expand our Descartes-based advanced home delivery service to other large metro areas in the U.S."
Mary Kaufman
Senior Director, Transportation Systems
Wayfair
" We sought to transform our customer delivery experience by moving each of our 63 branches from dispatching and executing deliveries with multiple logistics services providers to centralized logistics planning and our own fleet. With the Descartes deployment almost complete, we’ve seen a 40-50% increase in delivery satisfaction and achieved significant financial savings. We’ve also reduced inbound calls by 16%, increased load utilization by 13% and reduced loading times by 14%. It’s a world-class, end-to-end solution that is helping us provide an industry-leading customer experience."
Wayne Armstrong
Business Transformation Manager
PlaceMakers
Want to learn how Descartes can help make a difference to your home delivery strategy?
