Hello, The Home Depot!
Last mile delivery is a challenge whether serving consumers, pros or maintenance, repair and service customers.
Learn how omni-channel last mile strategies and tactics, and an integrated technology suite are turning delivery into a competitive weapon across the globe.
I'm Graham from Descartes
As an existing Descartes last-mile-delivery solution customer, I've pulled together some great content that I believe can make a difference to The Home Depot’s overall business performance in the areas we work on together today and beyond. Keep an eye out for me in your inbox.
Here are some of the ways we have used our extensive last mile expertise and advanced solution to help diverse companies like The Home Depot:
- Create a differentiated delivery experience
- Capture more customers
- Find new revenue streams
- Reduce delivery costs
Let’s get started on your last mile delivery transformation.
Working with
Consumers & Pros?
Best Practices for Last Mile Delivery
Working with
MRO Customers?
Strategic Route Planning:
A Blueprint for Profitability
Last mile delivery is not monolithic. What matters for consumers and pros can be very different than MRO customers. Interacting through dynamic delivery booking with consumers and pros during their buying process can create a competitive advantage and drive revenue. Similarly, strategic modeling of the delivery process for MRO customers can tailor the service options to meet their varying service requirements while decreasing delivery costs. However, all customers want consistent execution and visibility to the status of their delivery. Every best-in-class last mile delivery operation has a few capabilities in common.
Strategic Route Planning
Dynamic Delivery Appointment Scheduling
Continuous Planning
& Optimization
Real-time Dispatch
& Tracking
Mobile
Apps
See how other retailers are utilizing Descartes to make home delivery a competitive weapon
"Descartes' home delivery solution assists us in enhancing the customer's experience from purchase through to final delivery while optimizing the use of our delivery resources. Our successful pilot implementation convinced us to expand our Descartes-based advanced home delivery service to other large metro areas in the U.S."
Mary Kaufman
Senior Director, Transportation Systems
Wayfair
“As our business has become more fluid during the COVID-19 crisis, the ability to use the Descartes solution to make real-time adjustments is proving even more valuable than we anticipated. By using advanced routing capabilities, we can continuously optimize the route planning horizon and simultaneously respond in real-time to day-to-day changes to our service schedule. With over 2,000 site visits daily, the system helps us focus our technicians where and when they are needed most as customers nationwide continue to navigate the disruption.”
Mike Massaro
Executive Vice President of Operations
BFC Solutions
Want to learn how Descartes can help your make a difference to your home delivery strategy?