Best Practices for Last Mile Delivery
The idea of optimising delivery strategies, tactics and technologies has evolved rapidly for B2C and B2B companies. Industry leading companies have proven that they can compete on the strength of their delivery capabilities. The myth that higher service levels result in increased costs has been dispelled and, in fact, when combined with value-added services, delivery can become a significant revenue generator. What were once considered leading edge delivery capabilities five years ago are now considered “the norm' ” and companies that do not take an intensified look at their delivery capabilities will quickly find themselves at a competitive disadvantage.
Lessons can be learned from delivery innovators across retail and distribution industries around the globe, those that are willing to embrace new that technology and to break from traditional logistics thinking are what separate their performance from the rest of the pack. The great news is that company size has nothing to do with the ability to transform home/last mile delivery performance—it all starts with a different perspective and vision to turn delivery into a competitive weapon. Technology is an incredibly important enabler of world class delivery performance as its impact spans from demand generation to the post-delivery experience.
Every best-in-class delivery company has 3 things in common. Download our Last Mile Delivery Best Practices eBook to see how you match up.