The rise in ecommerce has placed an increased emphasis on the last mile in the supply chain due to the critical role it plays in the total customer experience. Top performers across multiple industries recognize that providing efficient and flawless last-mile deliveries can differentiate their brands from competitors.
Last-mile service providers, including couriers, carriers and private fleets, are being challenged to meet rapidly-changing expectations from both shippers and customers seeking faster, more accurate and cost-effective deliveries.
To help meet evolving customer demands, providers are adopting technology solutions that combine advanced route planning, execution and optimization with real-time tracking, mobile apps, client notifications, telematics and data analytics. By embracing advanced technology, last-mile service providers are elevating the customer experience and overcoming operational challenges, thereby turning their delivery operations into a competitive weapon.
Download the eBook to learn more about:
- Trends and Challenges
- End-to-End Customer Experience
- Digital Tools to Optimize Operations
- Driving Productivity and Performance
- Power of Real-time Visibility
