Customer
Success
Customers in diverse industries worldwide share how they are enhancing the customer experience and better running their logistics and supply chain operations with help from Descartes solutions.
Chips Go Here
L'externalisation des services de communication EDI permet à Florin de se concentrer sur le contenu et l'exécution des processus.
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Solutions
Outsourcing of the EDI communication services allows Florin AG to focus on the content and execution of the processes.
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Solutions
Florin AG zich kan concentreren op de inhoud en uitvoering van processen in plaats van zich zorgen te moeten maken over de technische aansluiting met de verschillende EDI-partners.
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Un véritable partenariat avec un prestataire EDI pour assurer le bon déroulement des projets EDI au regard des diverses exigences des clients et de la solution ERP.
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Als Ditzler die EDI-Dienstleistungen von Descartes STEPcom gewählt hat, waren insbesondere die gute bestehende Zusammenarbeit zwischen dem Implementationspartner und der Descartes STEPcom in diversen EDI-Projekten ausschlaggebend.
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Solutions
When Ditzler chose Descartes STEPcom's EDI Services, the good existing cooperation between the implementation partner and Descartes STEPcom in various EDI projects was decisive.
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Toen Ditzler koos voor de EDI-diensten van Descartes STEPcom was de goede bestaande samenwerking tussen de implementatiepartner en Descartes STEPcom in diverse EDI-projecten doorslaggevend.
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Learn how Lipsey Logistics transformed their freight operations using Descartes MacroPoint’s freight visibility platform and increased carrier compliance by 20%.
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Solutions
Klantcase - ID Logistics gebruikt Descartes Customs om een breed scala van douaneformaliteiten aan te bieden aan hun klanten. De Descartes-oplossing zorgt voor een snelle onboarding en garandeert dat klanten steeds compliant zijn met de...
Read our case study and discover how EVBox upgraded their compliance using Descartes Visual Compliance
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Solutions
Die Bestellprozesse wurden dank der neuen EDI-Version vereinfacht und seit der Einführung von EDI konnten Kosten gespart werden, unter anderen weil weniger manuelle Arbeiten erforderlich sind.
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Solutions
Les processus de commande ont été rationalisés grâce à la nouvelle version EDI et les coûts ont été réduits depuis son introduction, en partie parce que moins de travail manuel est nécessaire.
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Solutions
"In collaboration with Descartes, we developed our EDI system several years ago, and it is important that we continue to update it so that it remains future-proof. For us, EDI is part of our digital transformation.” - Fred Hooft, Manager...
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Solutions
Dankzij drie eeuwen vakmanschap en een gezonde ondernemersgeest is Swinkels Family Brewers, een onafhankelijke familie van brouwers en mouters, gekomen waar het nu staat. De implementatie van een vernieuwde EDI-oplossing vindt Swinkels Family Brewers...
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Solutions
Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.
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Solutions
The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician.
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Solutions
Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals.
Solutions
Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.
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Learn how Halo improved the collection and delivery process by increasing transparency.
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Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre.
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Featured Customer Success Stories
Lone Cypress Logistics
Lone Cypress focuses on delivering high standards of service and transparency for shipper customers, a goal supported by its tech stack that includes the Descartes Aljex™ broker-focused transportation management system (TMS) integrated with Descartes MacroPoint™ for real-time visibility and Descartes MyCarrierPortal™ for carrier vetting, onboarding and monitoring.
Sims Global Solutions
Seeking to improve operational efficiency, enhance security, and reduce fraud and risk across its carrier onboarding processes, Sims Global Solutions deployed Descartes MyCarrierPortal™.
Nationwide Equipment Transportation
Nationwide Equipment Transportation NET) turned to Descartes MyCarrierPortal to proactively manage risks and fortify the company’s defenses against cargo theft. NET also deployed Descartes MacroPoint™ for real-time visibility into freight movements, integrating the combined Descartes solutions into its TMS.
Flat World Global Solutions
To streamline processes and strengthen compliance, Flat World implemented Descartes MyCarrierPortal™ and Descartes MacroPoint™, gaining increased team productivity, robust compliance management and fraud prevention, and improved carrier relationships.
DC Logistics
By automating, accelerating, and simplifying fulfillment workflows, DC Logistics freed up resources to grow the business and diversify offerings across multiple revenue streams.
GEODIS
Read how GEODIS is using Descartes Global Price Management™ (Descartes GPM™) allocation functionality to reduce time and labor to book shipments, maintain carrier contract obligations, and improve customer satisfaction.
Royal Logistics
By implementing Descartes MyCarrierPortal, the company drastically reduced risk exposure, automated compliance checks, and delivered instant go/no-go approvals for carriers. The solution also helped Royal Logistics eliminate redundant back-and-forth emails, reduce overhead costs, and protect high-dollar shipments from unauthorized carriers.
Ascentek
By automating time-consuming manual processes to rate, optimize, and tender shipments across parcel, less-than-truckload (LTL), and truckload (TL) modes, Ascentek saved administrative time, streamlined labor at facilities, reduced shipping costs, and enhanced rate negotiation with better freight data insights.
PF Collins
Read How Customs Broker & Freight Forwarder PF Collins Is Automating Processes and Better Servicing Customers with Descartes
Featured Videos
Talking Logistics: Insights from Descartes’ 2025 Transportation Management Survey
Arrive Logistics: Reliable Connectivity, Lower Costs & Real-time Collaboration with Descartes
BW Retail Solutions: Growing the Brand with Next Level Ecommerce Fulfillment
Precision Omnichannel Fulfillment Bolsters Growing Ecommerce Sales & Expanding Store Network
Tomlinson Taps into Telematics to Enhance Business Performance
Talking Logistics: How Can B2B Distributors Improve Fleet Performance?
Learn How Blue Sky Achieved A 100% Order Accuracy Using Mobile Handheld Scanners
Fairmount Tire Digitizes B2B Ecommerce Delivery Operations
Brook Reimagines Furniture Rental Through Digital Transformation
SEL Transforms Operations with Digital Freight Broker Technology from Descartes
Ancla Logistik Accelerates Growth with Descartes Ecommerce WMS
Adafruit Industries: Simplifying Denied Party Screening with Descartes Visual Compliance™
Modernizing Real-time Air Cargo Asset Tracking with ACL Airshop and Descartes
GHY: Streamlining Customs Clearance with Descartes Canadian Customs Brokerage™
Swix (Norway) Customer Success
Stark Group (Sweden) Customer Success
Iceland Post Customer Success
Wehkamp (The Netherlands) Customer Success
Descartes Customers in the News
Descartes celebrates the success of our customers by publishing news stories that illustrate the benefits and cost-savings our customers have found using Descartes solutions. Read additional stories of our customers' successes around the globe in the General News section of our website.