Get the First Installment in the Series: Customer-Facing Enablement

Freight forwarders are facing extreme pressure. They are being pushed on all sides to digitize and deliver a premiere customer experience. With innovative competitors shaking-up the industry and pulling revenue away from traditional forwarders, it’s time to digitize now!

This ultimate guide is the first in a series on how the freight forwarding market is changing and what to do it about it.  Full of statistics and easy to understand take-aways, this piece provides you with the information you need to thrive and deliver what customers expect!

About the Series:

Descartes is pleased to offer a series of pieces that covers how freight forwarders are digitizing using:

  • Customer-Facing Enablement – Today’s customers have high expectations. They anticipate online visibility, continuous communication, and self-service access.
  • Connectivity and Analytics – Seamlessly passing data between trading partners with data-driven analytics is fundamental to effective digitization.
  • Intuitive Process Automation – Automating as much manual work as possible can free resources and help forwarders untangle from legacy analog-driven, labor-intensive processes.

Complete the form to download the first installment.

Download the Whitepaper: