Tony’s Fine Foods is the largest privately-owned distributor of deli, bakery, food service, specialty, and perishable products in Northern California. Tony’s Fine Foods’ fleet travels more than 130,000 miles each week, offering distribution services from Seattle and Portland, down through the coasts and valleys of Salinas, Bakersfield, Los Angeles, and into Western Nevada. As a business that has been around for more than 75 years, Tony’s Fine Foods takes customer service seriously.

Challenge

Tony’s Fine Foods wanted to minimize or eliminate the amount of paper and resources used for its two-part invoicing system. Additionally, they wanted to increase their delivery accuracy even with numerous mixed-stop pallets, packages were still occasionally misplaced or delivered to the wrong location. This jeopardized the client relationship and also caused the business to issue credits for overages, shortages or damaged (OS&D) items.

Solution

Tony’s Fine Foods selected Descartes Perform™ for Food. The solution enabled them to have real-time communication, including electronic signature capture, to replace the standard industry two-part invoice and the vast resources dedicated to processing these documents. Descartes Perform solutions are flexibility and enabled Tony’s to create individual driver tasks including deliveries and pick-ups, while mobile forms allowed them to collect unique information, such as pallet count or temperature.

Benefits

  • Annual savings of more than $230,000 by eliminating two-part invoices, imaging and OS&D costs
  • Additional savings in driver check-in and returns processing