Routing, Mobile, Telematics

Medical and Pharmaceutical Delivery Software 


Delivery and pickup management for medical services, samples and equipment.

Deliver confidently with route optimization, real-time tracking, proof of delivery and driver safety tools.

Cost-Effective Delivery and Pickup


  • Balance workloads and improve asset utilization.

  • Optimize frequency to meet service requirements.

  • Drive efficiency while honoring constraints.
Box truck with icons representing reduced route planning time.

Safe, Reliable On-Time Delivery


Pharmacy delivery handover with icons representing telematics and on-time delivery.

Build realistic routes that hold up against real-world conditions.

  • Improve on-time performance for time-sensitive deliveries.

  • Create achievable routes based on actual service times.

  • Encourage safe, consistent driver behavior. 

Total Visibility and Confidence


  • Support chain of custody with digital proof of delivery.

  • Build trust with real-time tracking and notifications.

  • Quickly spot when deliveries and pickups are at risk.
Person in lab coat uses a smartphone, with icons representing delivery tracking and proof of delivery.

Reduce planning time by

75

%

Increase On-Time, In-Full (OTIF) by

15

%

Increase asset utilization by

10

%

End-to-End Optimization for Medical Logistics

Plan and Optimize


Navigate tight delivery windows and high customer expectations. Adjust for volume spikes, delivery constraints, and evolving service requirements on the fly. Know when to make strategic changes, like opening or closing a depot.

Strategic Planning

Make long-term decisions on routes and fleets.

Daily Planning

Optimize routes to reduce miles, time, and cost.

Execute and Engage


Gain real-time visibility from the moment a truck leaves the depot to when the order is complete. Track routes, monitor driver performance, and keep dispatch and drivers connected. Reduce inbound calls and improve the customer experience with real-time delivery updates.

Route Execution

Centralized view to track and improve.

Mobile Apps

Proof of Delivery, tracking and driver workflows.

Customer Engagement

Real-time ETAs, tracking and feedback.

Fleet Analytics and AI

Use data to improve planning and execution.

Train and Protect


Establish a strong safety culture and maximize driver and vehicle performance. Keep compliant compliant with integrated driver safety training, telematics, vehicle inspection, and regulatory reporting, including electronic logging device (ELD), hours of service, (HOS), International Fuel Tax Agreement (IFTA) and driver vehicle inspection report (DVIR).

Fleet Driver Safety

One platform for training, telematics, and compliance.

Trusted by the Best in Life Science Logistics

LifeLabs

“We were able to log information such as pickup windows and days of service, which allowed us to strategically optimize our routes and make sure that we were getting the most out of our assets and logistics network.”

Dave Kang, National Director of Logistics

One thing that no other routing software we looked at could meet was our business rules. Descartes handled that from the start. We can balance time, we can balance weight while still following all of our rules, and then also balance any overlap so we don't have drivers passing over each other."

Randy Robinson, Operational Excellence Specialist

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Built for Last-Mile Success 


Trusted by retailers, distributors and transport providers worldwide, Descartes helps you deliver on time and in full with one end-to-end platform for route planning, dispatch, and customer engagement.

  • Over 40 years' experience in logistics.

  • 400+ fleet-focused employees.

  • Industry partnerships and integrations.

Our Technology Partners & Integrations


We work with the most advanced technology partners. Our network of Enterprise Resource Planning (ERP), telematics and geospatial data partners seamlessly integrate into our solutions.

Ready to improve delivery performance?

Connect with our team to get started and see how Descartes can help you streamline routes, reduce costs, and consistently deliver on time and in full.

Featured Resources


Blogs and articles
Get tips and best practices for medical and pharmaceutical delivery
Customer stories
How medical service providers are improving delivery performance
Webinars and videos
Watch expert-led insights on delivery and pickup technology