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HSS Hire used customer engagement technology to digitise the customer experience, increase efficiency, and better manage feedback.
Valora relies on Descartes' EDI for fast and error-free processing through the various Procure-to-Pay process stages in a wide variety of product groups through to automated invoice processing and connection to the central SAP system.
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Introducing the Descartes Customer Engagement Platform Let's Talk Learn More What if you could put the customer back at the heart of your business while driving operational efficiencies in last mile delivery and field service? Customer Engagement is...
Solutions
In today’s faced-paced and interconnected business landscape, transportation management holds paramount importance for organizations to gain a competitive edge. Digitization is revolutionizing industries and is a must for businesses to survive and...
Learn how Fairmount Tire is leveraging Descartes’ last mile delivery solution to get tires out faster and offer B2B customers a seamless experience.
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For B2B and B2C companies alike, delivery is becoming a competitive differentiator and a key driver of customer experience. Everything can go perfect on the front end of the sales process, but a poor delivery experience (e.g., late, missed, damaged)...
Descartes engaged Indago to conduct a short survey on the role of electronic customer engagement during the delivery lifecycle. If the limited results are any indication of how companies engage their customers, then it is clear that many are missing...
In June 2023, U.S. container import volumes decreased slightly compared to May 2023. Although the decline was not as much as in previous years, volumes were higher than pre-pandemic 2019. Port transit times decreased to the lowest levels since...
5 Tips for Preventing Cancellations and the Effects of Missed Appointments Let's Talk Learn More Last-minute cancellations and failed appointments throw a wrench in the works of your field operations. To start with, your business will need to cover...
Solutions
Today’s customers expect to view the status of their shipments on-demand. They also want to know if a shipment has cleared customs, its security filing status, or if a shipment is at risk of a delay. Descartes Customer Visibility for LSPs provides on...
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ATLANTA, Georgia and LONDON, United Kingdom, July 18, 2023 -- Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced the top carriers worldwide using its Descartes MacroPoint™ real-time freight...
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Imagine you couldn’t receive orders for a day. How uncomfortable would that be? How much money would be at stake? And then there’s the unhappy customer of course. Luckily, with automated order processing your business continuity is guaranteed.
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ATLANTA, Georgia, July 10, 2023 – Descartes Systems Group (Nasdaq: DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, released its July Global Shipping Report for logistics and supply chain professionals. In...
Solutions
LONDON, UK and ATLANTA, Georgia, July 17, 2023 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announces that UK-based Stop Start Transport Limited, a provider of distribution, warehousing and logistics services, is undertaking a digital transformation of its business by using Descartes’ last mile delivery solution to unlock distribution capacity, enhance customer communications and enable more effective management of logistics data.
Solutions
Automating Freight Forwarding Processes to Move Cargo More Efficiently. Speed Global Services (SGS) is a growing freight forwarder and customs broker committed to offering personal and customized shipping experience to its customer base. Over the...
ATLANTA, Georgia, July 10, 2023 – Descartes Systems Group (Nasdaq: DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, released its July Global Shipping Report for logistics and supply chain professionals. In June 2023, U.S. container import volumes decreased slightly compared to May 2023. Although the decline was not as much as in previous years, volumes were higher than pre-pandemic 2019. Port transit times decreased to their lowest levels since Descartes began tracking them.
In June 2023, U.S. container import volumes decreased slightly compared to May 2023. Although the decline was not as much as in previous years, volumes were higher than pre-pandemic 2019. Port transit times decreased to the lowest levels since...
Are you using NetSuite’s enterprise resource planning system (ERP) for your business and need to find the best warehouse management system for NetSuite? This WMS buyer’s guide will answer sixteen of the most frequently asked questions we encounter...
Solutions
Order tracking is the cornerstone of an effective last mile customer engagement strategy. Repurposing order details and geolocation data can add value to your service and empower customers throughout the order lifecycle.
Solutions
Final mile tracking is more than a customer experience tactic. Real-time visibility helps to increase first-time access, minimize fuel costs and reduce calls to the contact center.
Solutions