Louis Ditzler AG is a market-leading production and trading company in the food industry, which is closely linked to the Swiss agricultural sector. With many customers in the catering and retail sectors, working in partnership with an EDI service provider is very important to Ditzler. For 10 years, Descartes STEPcom has been taking care of the smooth exchange of EDI data between the consistent interface to the ERP and the customers' individual EDI messages.

“We appreciate the long-standing good cooperation with Descartes STEPcom. In this way, we can focus fully on our core business and processes without worrying about EDI operations.”

Andy Kunze, Head of IT at Ditlzer

Challenge: a smooth handling of the EDI projects

As an SME in Switzerland with many customers in the catering and retail sectors, stability, know-how, support and a partnership with a service provider are very important to Louis Ditzler AG. Almost 10 years ago, Ditzler decided on the EDI services of Descartes STEPcom as part of the introduction of a new ERP system.

Solution: B2B Messaging / efficient EDI communication

When Ditzler chose Descartes STEPcom's EDI Services, the good existing cooperation between the implementation partner and Descartes STEPcom in various EDI projects was decisive.

The uniform and standardized interface between the ERP and Descartes STEPcom’s EDI Service Center offers Ditzler smooth data exchange. Descartes STEPcom provides the customer with detailed know-how and existing messages from all retailers and their logistics processes on the EDI Service Center platform.

Ditzler counts on a stable and secure EDI environment including monitoring and support of the outsourcing solution by Descartes STEPcom. In addition, Ditzler ensures smooth day-to-day business with the monitoring and track & trace tool. The data exchange is monitored in real time. In the event of any errors, corresponding alerts are sent directly to the responsible departments.

In addition to the EDI connections, Ditzler also receives support from Descartes STEPcom with coordination and know-how transfer regarding the ERP integration.

In addition to EDI, Louis Ditzler AG also uses the solutions for exchanging product master data with SyncWORKS and GloLIB from Descartes STEPcom. Thanks to SyncWORKS as the PIM system (Product Information Management), Ditzler's product data can be optimally prepared for exchange with customers via interfaces, supplemented if necessary, and validated and sent for each data recipient. This ensures a smooth process and high data quality. It is based on GS1 Global’s standardized Global Data Model. Via GloLIB, the GS1-certified GDSN® data pool (Global Data Synchronization Network), the product data is then correctly transmitted via GDSN to the various data recipients. Among other things, also to GS1 Switzerland’s trustbox®.


Smooth processes - the order-to-cash and logistics processes run smoothly.

Uniform interface - protects the investment and simplifies new connections.

Worry-free connections - thanks to know-how, existing messages and monitoring portal.

Reliable partnership - Ditzler doesn’t have to worry thanks to the good cooperation.

Success Story
Louis Ditzler AG


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