For Louis Ditzler AG, the standardized interface ensures a smooth exchange of EDI data

Louis Ditzler AG is a market-leading production and trading company in the food industry, which is closely linked to the Swiss agricultural sector. With many customers in the catering and retail sectors, working in partnership with an EDI service provider is very important to Ditzler.

“We appreciate the long-standing good cooperation with Descartes STEPcom. In this way, we can focus fully on our core business and processes without worrying about EDI operations.”

Andy Kunze, Head of IT at Ditlzer

As an SME in Switzerland with many customers in the catering and retail sectors, stability, know-how, support and a partnership with a service provider are very important to Louis Ditzler AG. Almost 10 years ago, Ditzler decided on the EDI services of Descartes STEPcom as part of the introduction of a new ERP system.

When Ditzler chose Descartes STEPcom's EDI Services, the good existing cooperation between the implementation partner and Descartes STEPcom in various EDI projects was decisive.

The uniform and standardized interface between the ERP and Descartes STEPcom’s EDI Service Center offers Ditzler smooth data exchange. Descartes STEPcom provides the customer with detailed know-how and existing messages from all retailers and their logistics processes on the EDI Service Center platform.

Ditzler counts on a stable and secure EDI environment including monitoring and support of the outsourcing solution by Descartes STEPcom. In addition, Ditzler ensures smooth day-to-day business with the monitoring and track & trace tool. The data exchange is monitored in real time. In the event of any errors, corresponding alerts are sent directly to the responsible departments.

In addition to the EDI connections, Ditzler also receives support from Descartes STEPcom with coordination and know-how transfer regarding the ERP integration.

Smooth processes - the order-to-cash and logistics processes run smoothly.

Uniform interface - protects the investment and simplifies new connections.

Worry-free connections - thanks to know-how, existing messages and monitoring portal.

Reliable partnership - Ditzler doesn’t have to worry thanks to the good cooperation.