APPENDIX 1: EXPERTISE CENTER PRODUCTS/SERVICES:
| ROUTING, MOBILE, TELEMATICS |
Descartes Mobile™ (formerly MobileLink) Descartes PerformTM (formerly Airclic) Descartes Route Planner™ Descartes Route Planner RS™ (formerly Roadshow) Descartes Route Planner On-Demand™ Descartes Route Planner (RV)™ (formerly RouteView) Descartes Fleet Center/Telematics™ Descartes WyzeLink Telematics (formerly PinPoint) Descartes Fleet Complete (formerly PinPoint) Descartes Fleet Freedom (formerly PinPoint) Descartes Foxtrot Descartes Skybitz Telematics Descartes Geotab Telematics Descartes ServiceNetTM (formerly Airclic) Descartes Smart Analysis and Soloplus™ Descartes Winroute™ Descartes Retail Distribution System™ (formerly BearWare RDS) Descartes OMS Offsite Management System™ (formerly Bearware OMS) Descartes ShipTrack™ Descartes Core™ Descartes GreenMile Descartes GroundCloud Descartes ASD |
|---|---|
| TRANSPORTATION MANAGEMENT |
Descartes Transportation Manager™ TMID (formerly Infodis) Descartes Aljex™ Descartes Datamyne/ Market Insights (PowerBI) Descartes MacroPoint™ Descartes OEweb™ Descartes PCSTrac™ Descartes Pick, Pack & Ship™ Descartes Transportation Manager™ NA Descartes Dock Appointment Scheduling™ Descartes Visibility & Event Management™ Descartes Yard Management™ Descartes GCT, TFL, TLA, Edicom™ (formerly KSD) Descartes WebTMS Pro™ (formerly Bearware) Descartes Inbound Management System™ (formerly Bearware IMS) Descartes Retail Payment System™ (formerly Bearware RPS) Descartes Retail Claims System™ (formerly Bearware RCS) Descartes ATS Asset Tracking System™ (formerly BearWare ATS) Descartes BestTransport™ Descartes MyCarrierPortal |
| CUSTOMS & REGULATORY COMPLIANCE |
Descartes Customs 4X™ Descartes Customs 3X™ Descartes EXPODOCS™ Descartes eCustoms™ Descartes GCT™ Descartes Edicom™ Descartes TFL™ Descartes Global Compliance™ Descartes Customs Manager™ (formerly Impatex) Descartes ICE™ (formerly Impatex) Descartes Import 2000™ Descartes Export 2000™ Descartes MQ*Customs™ Descartes Via Trade™ Descartes ICS™ Descartes Fax & Forget™ Requests Descartes Ace Preparer™ Filing Service Descartes Pentant Customs Link™ Descartes Visual Compliance™ Descartes Thyme-IT |
| BROKER & FORWARDER ENTERPRISE SYSTEMS |
Descartes Forwarder Logic™ Descartes Netfreight™ (formerly Impatex) Descartes Editrade Customs Link™ Descartes Canadian Customer Brokerage Solution ITMR4™ Descartes IES E-Cellerate™ Descartes Kontainers™ Descartes Shipment Portal™ Descartes Questaweb™ Global Price Management (formerly Portrix™) Descartes NetCHB™ Descartes Supply Vision Descartes Trans-Soft Descartes BoxTop |
| ECOMMERCE SHIPPING & FULFILLMENT SOLUTION |
Descartes ATMS™ Descartes Order Express™ Descartes OzLink™ Descartes Peoplevox™ Descartes pixi*™ Descartes Rock Solid Descartes Sellercloud Descartes ShipRush™ Web Descartes ShipRush™ Desktop Descartes ShipRush™ White Label Descartes WMS™ Descartes XPS Descartes Zangerine |
| GLOBAL TRADE INTELLIGENCE |
Descartes Customs Info™ Descartes Datamyne™ Descartes MK Denied Party Screening™ Descartes Visual Compliance™ Descartes OCR |
| Global Logistics Network/GLN/Messaging | Descartes Air Messaging™ (GLN/TDV) Descartes CargoBooker™ Descartes Webdoc™ Descartes Cargo iQ™ (formerly known as Cargo 2000) Descartes ePouch/eAWB™ Descartes Shipment Monitoring™ Descartes E-Cargo™ Descartes Velocity Mail |
| GLN | Descartes AgilitiNet™ (formerly 4Solutions) Descartes Bridge™ Descartes EDI2web™ (formerly 4Solutions) Descartes EDICast™ (formerly 4Solutions) Descartes GLN messaging™ Descartes GS1 Suite™ Descartes Go Secure™ Descartes Goldfish™ Descartes IS™ Descartes ITZEZE™ (formerly Appterra) Descartes Number Portability Application™ Descartes Ocean Rate Management™ Descartes OrderLinc™ (formerly 4Solutions) Descartes Seagha Communication™ Descartes Velocity |
APPENDIX 2: TELEPHONE INFORMATION
Upon answer, please state the name of the Expertise Center. Your call will be redirected.
EXTENSION NUMBERS
NORTH AMERICA: 1 877 786 9339 OUTSIDE NORTH AMERICA: +800 7866 3390
| Expertise Center |
|---|
| Ace Preparer filing service |
| AES Direct |
| Area Planner |
| Airclic NA |
| Air Messaging & products including Tradevision, GF-X and Cargo 2000 |
| Aljex |
| (Bearware) Retail Distribution System and Offsite Management System |
| (Bearware) WebTMS Pro, Inbound Management System, Retail Payment System, Retails Claims System Asset Tracking System |
| BestTransport™ |
| Canadian Customer Brokerage Solution - ITMR4 |
| Citrix Applications |
| Core™ |
| Customs 3x |
| Customs 4x |
| Customs Info Content Division |
| Customs Manager & ICE (Impatex) |
| Datamyne |
| Dock Appointment Scheduling NA |
| E-Cargo |
| E -Cellerate – IES |
| Editrade Customs Link |
| E-Customs |
| Fleet Center/Telematics™ |
| Forwarder Logic |
| Foxtrot |
| GLN messaging, Bridge, IS, Goldfish, Bridge Seagha Communication |
| GLN Pentant Customs Link |
| Global Compliance, Import 2000, Via Safe, ICS NA |
| Global Price Management (formerly Portrix) |
| Go Secure |
| Infodis Transportation Management EMEA |
| GCT, CWW, Edicom Transport, TFL, (KSD)2000, ICS EMEA |
| GCT, TFL, TLA, Edicom Transport, Transport Portal |
| GreenMile Global |
| GreenMile Brazil |
| (KSD) ICS EMEA |
| MacroPoint |
| MK Denied Party Screening |
| NetCHB |
| Netfreight (Impatex) |
| Ocean Rate Management |
| Ocean Rate Management - Pub-Lite Rate Management (PLRM) |
| Order Express, ATMS, WMS, OE, Oeweb, Advance Pick, Pack & Ship |
| Oz Solutions™ |
| PCSTrac |
| Peoplevox |
| pixi* |
| PinPoint |
| Pub-Lite Rate Management (PLRM) |
| Questaweb™ |
| Rock Solid™ |
| Route Planner™ |
| Route Planner FWTM(Fleetwise) |
| Route Planner RSTM (Roadshow) |
| Route Planner RVTM (RouteView) |
| Route Planner On-Demand™ |
| Routing RDS,OMS (formerly Bearware) |
| Service Desk |
| Shipment Portal |
| ShipRush™ |
| ShipTrack™ |
| Supply Vision |
| Smart Analysis and Soloplus |
| Transportation Management |
| Transportation mgmt. Beaware Web TMS Pro, IMS, RPS, RCS, ATS |
| Trans-Soft |
| ViaTrade Requests, Fax & Forget |
| Winroute |
| Velocity |
| Visibility & Event Management |
| XPS |
| Yard Management |
| Zangerine |
ALTERNATIVE SUPPORT NUMBERS
| Descartes Product Group | Country | Direct Line |
|---|---|---|
| Descartes Support EMEA | Belgium | +32 38000600 |
| Descartes Denmark (local) | Denmark | +45 89 887 895 |
| Descartes Pixi* (local) | Germany | +49 341 3929 7970 |
| Descartes IES E-Cellerate™ | Hong Kong | +852 201 639 5002 / 5265 |
| Descartes Go Secure™ | Netherlands | +31 33 460 6220 |
| Descartes NL (local) | Netherlands | +31 33 460 6200 |
| Descartes Norway (local) | Norway | +47 69 676 021 |
| Descartes 4Solutions | Philippines | +61 2 4225 7422 |
| Descartes Sweden (local) | Sweden | +46 40 636 3870 |
| Descartes Customs UK | U.K. | +44 124 947 7099 |
| Descartes Smart Analysis and Soloplus™ | U.K. | +44 124 947 7099 |
| Descartes Aljex | USA | +1 833 262 2314 |
| Descartes Datamyne | USA | +1 833 262 2315 |
| Descartes MacroPoint | USA | +1 888 544 3844 |
| Descartes Questaweb | USA | +1 519 746 8110 |
| Descartes ShipRush | USA | +1 206 812 7874 |
| Descartes Via Trade™ Requests | USA | +1 877 842 2842 +1 866 216 6176 |
| Global Price Management (formerly Portrix) | Germany | +49 341 3929 7970 |
| GreenMile | Brazil | +55 11 4810 8228 |
| GroundCloud | USA | +1 218 864 7900 |
| Descartes IRE (local) | 35312060010 | |
| Descartes MyCarrierPortal | 818-453-8591 | |
| Descartes Sellecloud | 732-481-1179 |
APPENDIX 3: ESCALATION CONTACT INFORMATION
| Region | Contact Name | ||||
|---|---|---|---|---|---|
| 1st |  |
||||
Routing, |
AMERICAS |
Danny Kochan |
dkochan@descartes.com |
||
| EMEA | Jon Gaunt |
jgaunt@descartes.com |
|||
| Transportation Management |
AMERICAS |
Dan Bryne (Bearware) |
dbryne@descartes.com |
||
| EMEA | Arie den Dulk (TMID) |
adendulk@descartes.com |
|||
| Customs & Regulatory Compliance |
AMERICAS |
Mary Kathy Devitis |
mdevitis@descartes.com |
||
| EMEA | Dirk Ceulemans (Benelux) |
dceulemans@descartes.com |
|||
| Broker & Forwarder Enterprise Systems |
AMERICAS |
Will King (Editrade) |
wking@descartes.com |
||
| EMEA | Ross Davison (Netfreight) |
rdavidson@descartes.com |
|||
| Global Trade Intelligence |
AMERICAS |
Descartes Customs Info™ |
jporch@descartes.com |
||
| EMEA | Descartes Datamyne |
gmontes@descartes.com |
|||
| Ecommerce Shipping & Fulfillment Solution Systems |
AMERICAS |
Elliot Coreil Allen (Shiprush) |
ecoreilallen@descartes.com |
||
| EMEA | Tobias Packheiser (pixi/Peoplevox) | tpackheiser@descartes.com | |||
| Global Logistics Network |
AMERICAS | Sophia Nisha (MK Data) |
snisha@descartes.com |
||
| GLN/ Messaging |
GLOBAL | Juraj Jankuliak (EMEA) |
jjankuliak@descartes.com |
||
| Data Management |
AMERICAS | Mary Kathy Devitis (Ocean) |
mdevitis@descartes.com |
||
| Service Desk |
GLOBAL | Lynn Digby | ldigby@descartes.com |
| 2nd | Service Delivery Manager | As provided (if applicable) |
|---|---|---|
| 3rd | Key Account Manager | As provided (if applicable) |
| 4th | Customer Support & Client Services Senior Management |
GLOBAL EMEA GLN (Global) Routing, Mobile & Telematics (North America) Transportation Management (North America) Broker & Forwarder Enterprise Systems (North America) Broker & Forwarder Enterprise Systems (EMEA) Global Trade Intelligence Data Management (North America) CRC Global Compliance (EMEA) |