APPENDIX 1: EXPERTISE CENTER PRODUCTS/SERVICES:
| AIR INDUSTRY | Descartes Air Messaging™ Descartes Internet of Things™ Descartes Mail™ Descartes RFID™ | |
|---|---|---|
| ROUTING, MOBILE, TELEMATICS |
Descartes Analytics™ Descartes Area Planner™ Descartes Customer Engagement™ Descartes Driver Safety™ Descartes Foxtrot™ Descartes GreenMile™ Descartes GroundCloud™ Descartes MobileLink™ Descartes Mobile™ Descartes Perform™ Descartes Route Planner™ Descartes Route Planner™ On-demand Descartes Route Planner™ RS Descartes Sales and Territory Planner™ Descartes ShipTrack™ Descartes SmartAnalysis™ Descartes Telematics and Compliance™ Descartes wGLN™ Descartes WinRoute™ | |
| TRANSPORTATION MANAGEMENT |
Descartes 3GTMS Descartes Aljex™ Descartes Analytics™ Descartes Dock Appointment Scheduling™ Descartes MacroPoint™ Descartes MyCarrierPortal™ Descartes Order Express™ Descartes Pick, Pack and Ship™ Descartes Reporting Services™ Descartes RetailTrac™ Descartes StoreTrac™ Descartes Transportation Manager™ BT Descartes Transportation Manager™ ID Descartes Transportation Manager™ LNOS Descartes Visibility and Event Management™ Descartes Yard Management™ | |
| CUSTOMS & REGULATORY COMPLIANCE |
Descartes Canadian Customs Brokerage™ Descartes MK Denied Party Screening™ Descartes e-Customs™ Descartes Global Customs and Transport™ Descartes Global Security Filing™ Descartes Pentant™ Descartes Thyme™ Descartes Viatrade™ Descartes Visual Compliance™ |
|
| BROKER & FORWARDER ENTERPRISE SYSTEMS |
Descartes Advanced Ocean Tracking™ Descartes BoxTop™ Descartes Canadian Customs Brokerage™ Descartes Digital Rate Management™ Descartes Editrade™ Descartes Global Freight™ Descartes Global Price Management™ Descartes NetCHB™ Descartes OneView™ Descartes QuestaWeb™ Descartes Shipment Portal™ Descartes Supply Vision™ |
|
| ECOMMERCE SHIPPING & FULFILLMENT SOLUTION |
Descartes Finale Inventory Descartes OzLink™ Descartes Pacejet™ Descartes Peoplevox™ Descartes pixi™ Descartes Sellercloud™ Descartes ShipRush™ Descartes XPS Ship™ Descartes Zangerine™ |
|
| GLOBAL TRADE INTELLIGENCE |
Descartes CustomsInfo™ Descartes Datamyne™ Descartes MK Denied Party Screening™ Descartes OCR Global EASE™ Descartes Visual Compliance™ |
|
| B2B, EDI and GLN | Descartes Air Messaging™ Descartes Cargo iQ™ Descartes eAWB™ Descartes e-Pouch™ Descartes Global Logistics Network™ Descartes Go-webEDI™ Descartes Messaging Services™ Descartes webDocs™ |
SUPPORT NUMBERS
NORTH AMERICA: 1 877 786 9339
OUTSIDE NORTH AMERICA: +800 7866 3390
APPENDIX 2: TELEPHONE INFORMATION
Upon answer, please state the name of the Expertise Center. Your call will be redirected.
ALTERNATIVE SUPPORT NUMBERS
| Descartes Product Group | Country | Direct Line |
|---|---|---|
| Descartes Support EMEA | Belgium | +32 38000600 |
| Descartes Denmark (local) | Denmark | +45 89 887 895 |
| Descartes Pixi* (local) | Germany | +49 898 3932 8820 |
| Descartes Go Secure™ | Netherlands | +31 33 460 6220 |
| Descartes NL (local) | Netherlands | +31 33 460 6200 |
| Descartes Norway (local) | Norway | +47 69 676 021 |
| Descartes Sweden (local) | Sweden | +46 40 636 3870 |
| Descartes Customs UK | U.K. | +44 124 947 7099 |
| Descartes Smart Analysis and Soloplus™ | U.K. | +44 124 947 7099 |
| Descartes Aljex | USA | +1 833 262 2314 |
| Descartes Datamyne | USA | +1 833 262 2315 |
| Descartes MacroPoint | USA | +1 888 544 3844 |
| Descartes Questaweb | USA | +1 519 746 8110 |
| Descartes ShipRush | USA | +1 206 812 7874 |
| Descartes Via Trade™ Requests | USA | +1 877 842 2842 +1 866 216 6176 |
| Global Price Management (formerly Portrix) | Germany | +49 341 3929 7970 |
| GreenMile | Brazil | +55 11 4810 8228 |
| GroundCloud | USA | +1 218 864 7900 |
| Descartes IRE (local) | +353 1 206 0010 | |
| Descartes MyCarrierPortal | +1 818-453-8591 | |
| Descartes Finale Inventory | +1 888 792 8891 |
APPENDIX 3: ESCALATION CONTACT INFORMATION
| Region | Contact Name | ||||
|---|---|---|---|---|---|
| 1st |  |
||||
Routing, |
AMERICAS |
Danny Kochan (Route Planner, OnDemand, Geotab) |
dkochan@descartes.com |
||
| EMEA | Jon Gaunt |
jgaunt@descartes.com |
|||
| Transportation Management |
AMERICAS |
Dan Bryne (BestTransport) |
dbryne@descartes.com |
||
| EMEA | Arie den Dulk (TMID) |
adendulk@descartes.com |
|||
| Customs & Regulatory Compliance |
AMERICAS |
Mary Devitis |
mdevitis@descartes.com |
||
| EMEA | Dirk Ceulemans (Benelux) |
dceulemans@descartes.com |
|||
| Broker & Forwarder Enterprise Systems |
AMERICAS |
Will King (Editrade) |
wking@descartes.com |
||
| EMEA | Ross Davison (Netfreight) |
rdavidson@descartes.com |
|||
| Global Trade Intelligence |
AMERICAS |
John Porch (Customs Info, MK Denied Party Screening, DCCS,CIM) |
jporch@descartes.com |
||
| EMEA | Gustavo Montes (Datamyne) |
gmontes@descartes.com |
|||
| Ecommerce Shipping & Fulfillment Solution Systems |
AMERICAS |
Elliot Coreil Allen (Shiprush) |
ecoreilallen@descartes.com |
||
| EMEA | Tobias Packheiser (pixi/Peoplevox) | tpackheiser@descartes.com | |||
| Global Logistics Network |
AMERICAS | Sophia Nisha (MK Data) |
snisha@descartes.com |
||
| GLN/ Messaging |
GLOBAL | Juraj Jankuliak (EMEA) |
jjankuliak@descartes.com |
||
| Data Management |
AMERICAS | Mary DeVitis (Data Management Expertise Center) |
mdevitis@descartes.com |
||
| Global Service Desk |
GLOBAL | Lori Payne | lpayne@descartes.com |
| 2nd | Service Delivery Manager | As provided (if applicable) |
|---|---|---|
| 3rd | Key Account Manager | As provided (if applicable) |
| 4th | Customer Support & Client Services Senior Management |
GLOBAL EMEA GLN (Global) Routing, Mobile & Telematics (Global) Transportation Management (North America) Broker & Forwarder Enterprise Systems (North America) Broker & Forwarder Enterprise Systems (EMEA) Global Trade Intelligence Data Management (North America) CRC Global Compliance (EMEA) Ecommerce Shipping & Fulfillment Solution Systems (Global) |