Product Schedule – Pacejet

Version: PPJDSG25.0

1. APPLICABILITY
   
   These terms (“Product Schedule”) are applicable only to Descartes products or services that have been branded by Descartes as being part of the “Pacejet” product family (hereafter “GLN Services” for the purposes of this Product Schedule) or where this Product Schedule has been otherwise described as applying to the provision of Descartes products or services. These terms are in addition to any other terms and conditions provided under the Agreement.
   
   
2. USE AND RESTRICTIONS
   
   2.1 The GLN Service are provided to Customer only within the duration of the Agreement and subject to the terms of the Agreement.  The GLN Services may be Used by Customer and its Permitted Users only for Customer’s internal business purposes in connection with enabling Customer to synchronize inventory quantities across multiple sales channels as part of Customer’s e-commerce operations.
   
   2.2 Descartes shall provide the GLN Services to Customer during the Term of the Agreement at the service levels described in the Agreement.  As part of Customer’s subscription to the GLN Services, the underlying applications that Descartes uses to provide GLN Services may be updated from time to time to the extent that Descartes makes such updates available to all customers as part of a generally available release.
   
   2.3 Customer and its Permitted Users are authorized to Use the GLN Services described in the Agreement solely for the Permitted Use.  Customer is not authorized to Use any Module associated with the GLN Services unless that Module is specifically listed in the Order Form or any subsequent ordering document.
   
   2.4 No license is given to any of the underlying software, hardware, or other systems used by Descartes to provide the GLN Services to Customer. Customer is solely authorized to access the GLN Services via the applications or means of connection specified by Descartes.  Customer is responsible for adhering to all such specifications to ensure connectivity with the GLN Services.
   
   2.5 Customer, in using the GLN Services, agrees not to knowingly do or allow any other party to do on their behalf, including but not limited to Permitted Users, any of the following: (i) upload or otherwise send to Descartes or the GLN Services files that contain viruses, malware, corrupted files, or any other similar software or programs; (ii) use the GLN Services for illegal purposes, to further an illegal or criminal venture, or in any manner that might reasonably be considered as causing, inciting, encouraging, or aiding in the commission of a nuisance or criminal offence; (iii) interfere with or intentionally disrupt or put at risk the GLN Services, the underlying network systems supporting the GLN Services, or the ability of other users or customers of Descartes to use the GLN Services; and (iv) post, promote, or transmit any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, hateful, racially, ethnically or otherwise objectionable material of any kind or nature through the GLN Services.
   
   2.6 Where Customer determines that it has violated section 2.5. Customer will, without undue delay, notify Descartes of the violation.  Where Descartes reasonably determines that a violation of the above listed sections has occurred, Descartes may suspend, either temporarily or permanently as is reasonable under the circumstances, the access of Customer or its Permitted Users until such time as the violation has been remedied and there is no reasonable basis to believe that continued violations will occur.
   
   
3. DESCARTES’ RIGHTS
   
   3.1 Customer grants to Descartes and its Affiliates a worldwide, limited-term license to host, copy, transmit, modify, encrypt, and display Customer Data, but only to the extent that it is reasonably necessary for Descartes to provide the Services in accordance with this Agreement or as otherwise provided for under the Agreement, and for no other purpose.
   
   3.2 Descartes may, but shall be under no obligation to, modify or update the GLN Services from time to time, provided such modification does not result in a material loss of functionality in the GLN Services as compared to the GLN Services as of the Effective Date.
   
   
4. PERMITTED USERS
   
   4.1 Permitted Users of GLN Services. Customer will be solely responsible for selecting and administering the Permitted Users, as well as ensuring any changes to those Permitted Users are done in a timely manner. Where Customer requests Descartes to set up or maintain Permitted Users’ accounts, Customer will ensure it provides Descartes with timely updates on any changes to its list of Permitted Users.
   
   4.2 Responsibility for Permitted Users.  Customer agrees that it is responsible for all Permitted Users who Use the GLN Services and for ensuring that its Permitted Users do not breach or do not cause Customer to be in breach of Customer’s obligations under the Agreement. For the purposes of this Agreement, Permitted Users shall be deemed to be agents and/or representatives of the Customer regardless of who their actual employer may be.
   
   
5. DATA HANDLING
   
   5.1 Use of GLN Services may require Customer to provide some information to Descartes, including full names, company names, mailing addresses, email addresses, and any information needed to identify shippers and recipients to the Carrier or their designates (collectively “Registration Information”). Customer is responsible for ensuring Registration Information is accurate and is updated within a reasonable period of time following any change to Registration Information. Providing false, inaccurate, or fictitious Registration Information, or using or attempting to use Registration Information for a purpose inconsistent with the Permitted Use is considered a material breach of this Agreement and may result in the immediate suspension or termination of part or all of the Agreement. Customer acknowledges and agrees that Descartes may use the email address, contact details and Registration Information provided during account registration or through other means to communicate with Customer and its Permitted Users regarding Descartes products or services. This includes, but is not limited to, service notices, operational updates, and product-related updates and information. Customer grants affirmative consent to receive such communications and confirms that all individuals whose contact details are shared with Descartes have also consented to be contacted for these purposes.
   
   5.2 Descartes may disclose Registration Information as well as additional information about user activity to Carriers, third parties that provide services or products as part of the GLN Services, or law enforcement solely for the purpose of detecting or preventing fraudulent, unlawful or abusive activities.
   
   5.3 Upon expiration or termination of this Agreement, including where that is deemed to occur due to inactivity of account, Descartes will maintain your data for a period of no more than two (2) years. Where Customer requests that any such data be destroyed in a shorter timeframe, Customer must provide that request to Descartes prior to the expiry or termination of the Agreement.
   
   
6. DELIVERY OF GLN SERVICES; SUPPORT
   The delivery of GLN Services as well as the provision of support related to the GLN Services is provided subject to Descartes GLN Services Delivery Policy, a current copy of which can be found at https://www.descartes.com/legal/customer-agreements/gln-services-delivery-policy (the “Delivery Policy”). To the extent there is any contradiction or conflict between the terms of the Delivery Policy and this Product Schedule, any Order Form, or any Master Terms, the terms of the Delivery Policy shall be subordinate to all those other terms.
   
   
7. THIRD PARTY PROCESSORS
   
   For the purpose of the Data Processing Terms, as referenced in the Master Terms, the Third Party Processors involved in the provision of GLN Services is as set out under Annex “A” to this Product Schedule.
   
   
8. DEFINITIONS
   
   8.1 “Carrier” means a third-party entity, unrelated to Descartes, who provides, as a commercial business, services to transport physical items from one location to another and may include government funded entities as well as private entities.
   
   8.2 “Label” means a pre-paid shipping label issued by a Carrier for the shipment of a specific parcel or package.
   
   8.3 “Module” means an addon, module, or service which is designed to be integrated with the GLN Services but which is not designed to be an essential or required component of the GLN Services.
   
   8.4 Additionally, the following terms are defined in the Order Form that references this Product Schedule, or in the Master Terms as referenced by that Order Form:
   
   (a) “Agreement”
   (b) “Customer Data”
   (c) “Descartes GLN”
   (d) “Effective Date”
   (e) “GLN Services”
   (f) “Master Terms”
   (g) “Order Form”
   (h) “Permitted Use”
   (i) “Permitted User”
   (j) “Services”
   (k) “Scope of Use”
   (l) “Support Services”
   (m) “Term”
   (n) “Use”

Third Party Processors

Third Party Processors involved in the provision of the GLN Services described under this Product Schedule:

Name	Function/Purpose	Location
Amazon.com Inc.	AWS cloud hosting services and data storage	United States, or Canada, depending on the Customer’s request.

Personal Data Supplement

For the purposes of any Model Clauses, as may be required under the Descartes Data Processing Terms, the following information will shall supplement Annex 1 to the Model clauses (as that term is defined in the Data Processing Terms).

Categories of data subjects whose personal data is being transferred

Only the following categories of data subjects:

• Permitted Users (credential and access related information only).
• Recipients of items being shipped (names and addresses for the purposes of shipping labels).

Categories of personal data transferred

Only the following types of personal information will be processed within the Descartes products or services:

• Names (which may include first, last, or full names);
• Contact information (such as telephone numbers, home address, mailing address, and email addresses);
• Delivery addresses;
• User order details (such as items to be delivered, value of purchase, delivery date and time, names and contact information of shippers, receivers, or other individuals involved in the transportation or movement of the goods);
• Information that may be required by Carriers to be included on shipping labels.

Transfers to sub-processors

Name	Type of Personal Data	Processing Duration	Purpose	Location
Amazon.com Inc.	Personal Data described above	Duration of the Agreement	Cloud and data hosting services	United States or Canada