Knowledge Center

From offering real-time tracking updates and omnichannel communication options to prompting feedback, here are top examples of customer engagement strategies.

Customers want more information and updates about their appointments and deliveries. But what notifications are the most valuable and effective for them?

Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.

KEY TAKEAWAYS 1. WMS software, or a Warehouse Management System, is used by warehouse workers to handle activities such as barcode scanning, inventory tracking, order processing, receiving, put away, picking, and packing. 2. WMS software comes in two...

Lars Persson, Vice President, Global Sales and James Stafford Sales Manager for the UK Customs & Regulatory Compliance team, discussing new trends after Brexit,

Many common field service queries can be resolved using digital self service. By helping customers help themselves, your business stands to costs and improve customer satisfaction.

A transportation management system (TMS) is a software platform that supports businesses to plan, execute and optimize the physical movements of goods, both incoming and outgoing.

The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician. 

Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals.