Descartes BoxTop (formerly BoxTop)

Choose the industry-leading supply chain and freight management software that’s optimised for your business.

All your forwarding and logistics software in one place


Descartes BoxTop is an all-in-one freight forwarding software solutions that streamlines operations across air, sea, road, rail, and courier, supporting day-to-day execution across multiple transport modes in a single system.

Our freight management software also provides integrated tools for job booking, warehouse management, accounting, CRM, and real-time customer tracking through the BoxTrax portal, improving operational efficiency and visibility.

All-in-one freight management software for European forwarders


Descartes BoxTop brings core forwarding processes together in a single system, covering booking, warehousing, accounting, CRM, and real-time customer visibility. Fully integrated across transport modes, it helps businesses improve efficiency, accuracy, and operational control.

Operations 

Day-to-day forwarding activities are managed through a single workflow covering booking, documentation, and milestone tracking, with real-time visibility across transport modes.

Warehousing 

Warehouse activities such as goods handling, inventory control, and fulfilment are supported with real-time visibility and reporting across warehouse operations.

Accounts 

Financial processes are simplified through automated invoicing, multi-currency support, and clear insight into margins, cash flow, and customer accounts.

CRM 

Sales teams can manage leads, quotes, and customer relationships with clear visibility into pipeline activity and overall sales performance.

Online Portal 

Customers gain 24/7 access to shipment tracking, online bookings, and live warehouse inventory through a secure, real-time portal.

API’s 

Descartes Boxtop APIs allow external systems to integrate seamlessly, enabling customers and partners to connect their preferred tools to the platform.

Scale faster with a platform designed for European forwarders


  • Operational efficiency
    - Automate key workflows and remove manual delays.

  • Stronger margins
    - Stabilise profitability even when volumes shift.

  • Better customer experience
    - Give clients real time tracking and updates.

  • Stronger compliance
    - Reduce regulatory risk with accurate, automated filings.

Boosting Freight Efficiency with Descartes BoxTop


“Useable data is crucial for us and our customers. Using Descartes BoxTop provides the access and flexibility we need. Descartes BoxTop is fast, efficient and it links our offices in Runcorn, Heathrow, Toronto and Budapest together with improved productivity.”

“Descartes BoxTop has a wider vision on how our organisation operates. They work with us to deliver exactly what our customers need and consequently we have a smooth running process with expert support when we need it.”

Forwarder & Broker Benchmark Study Results


Descartes' benchmark report analyzes trends and strategies compiled from 434 global freight forwarders and customs brokers who weighed in on industry issues, strategies, tactics, and technology.

FAQ's about European freight forwarding


What is freight management?

International freight management can best be described as a combination of science and art – it entails moving goods from a factory, warehouse or distribution centre to the buyer’s premises, identifying the most appropriate transport mode, whether by airfreight, seafreight, roadfreight or railfreight – moving goods across international borders with increasingly complex rules and statutory requirements that need to be navigated quickly and efficiently with the ultimate aims of reducing transit times and providing cost-effective delivery deadlines satisfying the needs of the customer, whether they’re the manufacturer, producer, distributor, exporter or importer.

What are the benefits of using freight forwarding software?

The freight forwarding industry has always been a complex business but nowadays it’s unbelievably multifaceted. Freight forwarders have to deal with a wide variety of partners, manage critical deadlines and navigate a multitude of regulations, from seemingly endless Customs and foreign government hurdles to overcoming transport and geographic difficulties all encountered when moving goods around the world. The use of a well-designed freight management software system is no longer a nice-to-have business tool, it’s absolutely essential, without one it would virtually impossible to manage the business successfully.

Why choose Descartes BoxTop?

The Descartes BoxTop solution is a single, fully integrated, freight management system, not only is it simple to use but it’s also extremely powerful. Covering everything a busy freight forwarder needs, from issuing quotations to raising invoices, from the warehouse to fulfilment, managing document production and financial reporting. We’ve also simplified the cost and we’re completely transparent about pricing and don’t insist on lengthy contracts. We also offer unlimited free training as part of the service, to underline our commitment to helping our customers maximise their investment, elevate productivity and streamline efficiencies.

Does your freight management software integrate with other systems?

Although the Descartes BoxTop system is feature-rich with multiple modules covering pretty much every requirement a freight forwarder could wish for, we appreciate customers might prefer to use external systems for certain functions, so we write our own interfaces to many different systems. We’re also building a vast API library which allows other developers to simply integrate with Descartes BoxTop.

Do all supply chains need freight management software?

Yes, the globalisation of trade has made supply-chain efficiency essential. Well-designed freight management software will help manage the complex processes involved in moving goods for the customer, from the seller to the buyer.

As production moves to countries with a willing and cost-effective workforce, customers are becoming ever more demanding and appreciate that competitive logistical solutions are vital to their success in reaching new markets. Freight management software helps manage the numerous processes, by providing the necessary checks and balances to ensure that the entire supply-chain process is streamlined, issuing reliable and transparent status updates to allow forward planning in-transit and at destination.

How long is the implemention?

Implementation is surprisingly quick, usually measured in days plus we provide plenty of assistance to get users up and running as quickly as possible.

Benefits

Our Comprehensive Reach Makes Descartes BoxTop a Leading Solution for Forwarders & Customs Brokers.

20-60%
Productivity Improvement
360°
Control of Operations
15%
Labor Savings

Insights & Resources for Brokers and Forwarders


Stay informed with expert blogs and practical content covering broker and forwarder solutions for the European market.

Why Some UK Freight Forwarders Risk Falling Behind in 2026
Driving Operational Efficiency in Freight Forwarding
Freight Demand in Uncertain Times

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