Knowledge Center

ATLANTA, Georgia, August 9, 2023 – Descartes Systems Group (Nasdaq: DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, released its August Global Shipping Report for logistics and supply chain professionals. In...

In July 2023, U.S. container import volume increased compared to June 2023, which is consistent with the rise that occurs in peak season in non-pandemic years. Despite the volume increase, port transit times remained close to their lowest levels...

Learn how self-service appointment management contributes to increased first-time access, reduced call center traffic and improved customer satisfaction.

Understanding the Five Eyes export control enforcement coordination agreement and what it means for international businesses.

In this video episode, Adrian Gonzalez with Talking Logistics speaks to Descartes’ Chris Jones about how a company’s financial performance, as well as senior management’s perspectives on transportation management influences strategy, tactics and...

Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.

Learn how Halo improved the collection and delivery process by increasing transparency.

Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre. 

Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.  

Learn how Ogi provides customers with automated communications, technician tracking and real-time feedback around installation appointments.

ATLANTA, Georgia, August 2, 2023 – Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, released a study that evaluates how the market share of top imports from Mexico into the U.S. has changed over the...

HSS Hire used customer engagement technology to digitise the customer experience, increase efficiency, and better manage feedback. 

Valora relies on Descartes' EDI for fast and error-free processing through the various Procure-to-Pay process stages in a wide variety of product groups through to automated invoice processing and connection to the central SAP system.

Introducing the Descartes Customer Engagement Platform Let's Talk Learn More What if you could put the customer back at the heart of your business while driving operational efficiencies in last mile delivery and field service? Customer Engagement is...

Learn how Fairmount Tire is leveraging Descartes’ last mile delivery solution to get tires out faster and offer B2B customers a seamless experience.

For B2B and B2C companies alike, delivery is becoming a competitive differentiator and a key driver of customer experience. Everything can go perfect on the front end of the sales process, but a poor delivery experience (e.g., late, missed, damaged)...

Descartes engaged Indago to conduct a short survey on the role of electronic customer engagement during the delivery lifecycle. If the limited results are any indication of how companies engage their customers, then it is clear that many are missing...

In June 2023, U.S. container import volumes decreased slightly compared to May 2023. Although the decline was not as much as in previous years, volumes were higher than pre-pandemic 2019. Port transit times decreased to the lowest levels since...

5 Tips for Preventing Cancellations and the Effects of Missed Appointments Let's Talk Learn More Last-minute cancellations and failed appointments throw a wrench in the works of your field operations. To start with, your business will need to cover...