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James Frew Increases Customer Appointment Completion Rates with Descartes’ Customer Engagement Platform
LONDON, U.K. and ATLANTA, Georgia, July 23, 2024 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that British integrated property services company James Frew is using Descartes’ customer engagement solution to improve social and private property access rates for its service technicians to complete customer appointments. Within the first year of deployment, James Frew completed over 4.1% more scheduled social housing service appointments and over 3% more private service appointments, equating to over 4.6% in cost savings by mitigating the need for repeat appointments.
Financial Post: Scott Parnell Improves Customer Experience, Productivity and Delivery Sustainability with Descartes' Electronic Proof of Delivery
The Financial Post on how UK merchant Scott Parnell used Descartes’ electronic proof of delivery (ePOD) software to significantly reduce its use of paper and achieve productivity gains equal to two full-time employees while distributing supplies and materials nationwide.
Supply Chain Xchange: Scott Parnell Improves Customer Experience, Productivity and Delivery Sustainability with Descartes
Supply Chain Xchange shares how merchant Scott Parnell improved customer experience, operational efficiency and delivery sustainability by using Descartes’ electronic proof of delivery (ePOD) software to distribute supplies and materials to construction, rail and infrastructure sectors on a national scale.
Fueling Growth: 5 Essential Route Planning Features for Food Service Distribution
The 5 Best Route Planning Features for Food Service Distribution Let's Talk Learn More Key Takeaways: Challenges in Food Service Distribution : Managing last-minute orders and outdated routes strains efficiency and customer satisfaction. Benefits of...
Industries
Food Service
Manufacturing and Distribution
Solutions
Fleet Performance Management
Logistics Viewpoints: How Supply Chain & Logistics Companies are Mitigating Labor Shortages
Logistics Viewpoints shares insights from Descartes’ Chris Jones based on Descartes’ recent study of the pervasiveness of the workforce challenge in the supply chain and logistics industry and the top technology choices organizations are using to help drive productivity gains for labor workers and knowledge workers, such as delivery route optimization.
Entrepreneur: Porch Pirates Stole 119 Million Packages From Doorsteps Last Year Alone. Here's What You Can Do to Make Sure This Doesn't Happen to Your Customers
Entrepreneur shares three suggestions from Descartes’ Johannes Panzer to enhance the security of parcel deliveries and mitigate the risk of "porch pirates" stealing packages left on consumers’ doorsteps.
Safeguarding Building Materials Distribution with Electronic Proof of Delivery
Safeguarding Building Materials Distribution with Electronic Proof of Delivery Let's Talk Learn More Key Takeaways: Paper-based proof of delivery can be easily exploited because it provides little reliable proof of delivery or the condition of...
Industries
Manufacturing and Distribution
Solutions
Fleet Performance Management
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