Customer
Success
Customers in diverse industries worldwide share how they are enhancing the customer experience and better running their logistics and supply chain operations with help from Descartes solutions.
Content Types
Solutions
Industries
Chips Go Here
Shore Point Distributing Company, Inc. , a longstanding New Jersey beer distributor serving restaurants, bars, and beer stores for 90 years, recognized the need to adapt to the evolving distribution landscape. In a strategic move to enhance...
Industries
Solutions
Great World Logistics (GWL) is a freight forwarder and customs broker founded in 1978 in San Francisco. The company was one of the first innovators in the Bay Area to combine freight forwarding and U.S. Customs clearance. For GWL, efficiency is key...
MODE Global, one of the world’s leading logistics companies, is using Descartes Advanced Ocean Tracking™ (Descartes AoT™) to boost operational efficiency and provide customers with rich ocean status updates throughout the shipment journey. “Early on...
Hemi responded to the request of DIY chain Intergamma to have the orders processed via EDI, specifically for the small orders they place with HEMI.
Industries
Solutions
Reducing Costs, Managing Rates, and Enabling Customers to Book and Quote On-demand with Descartes. AMC Transportation is a licensed Ocean Transportation Intermediary (OTI) and Non-vessel Operating Common Carrier (NVOCC) that specializes in a broad...
Solutions
USCutter Digitizes its business by optimizing the ecommerce fulfillment process with the help of Descartes Peoplevox. Learn about how going paperless increased productivity.
Industries
Solutions
Outsourcing of the EDI communication services allows Florin AG to focus on the content and execution of the processes instead of on the technical connection to the different EDI partners.
Industries
Solutions
Automating Workflow & Achieving World-class Customer Service with Descartes. Northpoint Logistics, an international freight forwarder headquartered in Kansas City, is using Descartes Forwarder Back-office Solution to automate processes, meet evolving...
When Ditzler chose Descartes STEPcom's EDI Services, the good existing cooperation between the implementation partner and Descartes STEPcom in various EDI projects was decisive.
Industries
Solutions
Learn how Lipsey Logistics transformed their freight operations using Descartes MacroPoint’s freight visibility platform and increased carrier compliance by 20%.
Industries
Solutions
Read our case study and discover how EVBox upgraded their compliance using Descartes Visual Compliance
Industries
Solutions
"In collaboration with Descartes, we developed our EDI system several years ago, and it is important that we continue to update it so that it remains future-proof. For us, EDI is part of our digital transformation.” - Fred Hooft, Manager...
Industries
Solutions
Marine Services International, Inc. (MSI) is an international freight forwarder and Non-Vessel Operating Common Carrier (NVOCC) based out of the Cleveland, Ohio freight hub. The company has been using Descartes to manage warehouse operations, analyze...
Industries
Solutions
Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.
Industries
Solutions
The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician.
Industries
Solutions
Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals.
Solutions
Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.
Industries
Solutions
Learn how Halo improved the collection and delivery process by increasing transparency.
Industries
Solutions
Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre.
Industries
Solutions
Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.
Industries
Solutions
Featured Customer Success Stories
AMC Transportation
Read how AMC Transportation is providing on-demand customer booking and rating, connecting with internal systems, and improving insight with Descartes Digital Rate Management.
USCutter
Encumbered by paper-based fulfillment processes, USCutter implemented the Descartes Peoplevox™ ecommerce warehouse management solution (WMS) and Descartes ShipRush™ multi-carrier ecommerce parcel shipping solution across its warehouses.
Lipsey Logistics
One of the largest transportation providers in North America, Lipsey Logistics implemented Descartes MacroPoint™ to heighten freight visibility and increase compliance. The 3PL automated multimodal visibility, increased carrier compliance by nearly 20%, and doubled ELD compliance in less than a year—saving a substantial amount of time, money, and manual effort.
EVBox
EVBox was in need of an easy-to-use automated screening solution that could be integrated into the existing sales platform, Salesforce. With customers worldwide, having a solid compliance program was a necessity and EVBox turned to Descartes Visual Compliance to automate its denied party screening processes.
Gravesham Borough Council
The Council was looking for a solution that could meet customer expectations, while also driving down no-access rates. Oneserve and Descartes delivered a solution that increased first-time access, reduced follow up phone calls, and streamlined the feedback process
JK International (JKI)
Learn how JK International has moved away from legacy technology to Descartes to improve customer service, achieve enhanced analytics, reduce demurrage fees, and enhance overall operational efficiency
Featured Videos
Learn How Blue Sky Achieved A 100% Order Accuracy Using Mobile Handle Scanners
Fairmount Tire Digitizes B2B Ecommerce Delivery Operations
Brook Reimagines Furniture Rental Through Digital Transformation
SEL Transforms Operations with Digital Freight Broker Technology from Descartes
Talking Logistics: Making a Difference: Supply Chains for a Better Tomorrow
Ancla Logistik Accelerates Growth with Descartes Ecommerce WMS
Adafruit Industries: Simplifying Denied Party Screening with Descartes Visual Compliance™
Modernizing Real-time Air Cargo Asset Tracking with ACL Airshop and Descartes
GHY: Streamlining Customs Clearance with Descartes Canadian Customs Brokerage™
Halfords Mobile Expert Offers Customers Dynamic Appointment Self-Scheduling with Descartes
Swix (Norway) Customer Success
Stark Group (Sweden) Customer Success
Iceland Post Customer Success
Wehkamp (The Netherlands) Customer Success
Ideal Supply Delivers Superior Customer Service with Help from Descartes
Descartes Customers in the News
Descartes celebrates the success of our customers by publishing news stories that illustrate the benefits and cost-savings our customers have found using Descartes solutions. Read additional stories of our customers' successes around the globe in the General News section of our website.