Digitization Resource Center for Freight Forwarders & Customs Brokers


Descartes is Helping Freight Forwarders & Customs Brokers Digitize and Transform Their Operations

Hear from Our Customers Who Have Undergone Digital Transformation

“Using the Descartes system, we’ve achieved a level of automation that has unlocked significant productive time for higher quality customer conversations…. This type of process automation is a high impact, low effort means to allow us to focus on higher-value work for our customers.”

~ Paul Glionna, Vice President Systems Development & Operations, Universal Logistics

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“With the launch of our new digital platform ONE QUOTE, powered by Descartes Kontainers, customers can now receive an instant quote for export shipments and place bookings anytime, anywhere. It’s a one stop service that completely automates traditional manual tasks.”

~ Hiroki Tsujii, Managing Director, Marketing & Commercial, ONE

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Why Digitization Is Critical to Forwarders and Brokers

Digitization is key to meeting customer expectations to evaluate booking options and execute and track shipments on-demand. In order to offer the services that customers now expect, forwarders must not only provide customers with a web-based self-service portal but should also automate the supporting back office operations and carrier interaction. The goal of digitization is to help transform your operations to be more responsive to customers, reduce operational costs, and free resources for higher value work that makes a difference to customers and the bottom line.

Thought Leadership Resources


Will the Drive to Digitize the Customer Experience Dominate Forwarders’ Agenda for the Next 2 Years?
Read why a digital customer self-service experience is top of mind for forwarders

The Results Are In - 6th Annual Forwarder & Broker Benchmark Survey
Get the critical insight you need as a forwarder or broker to not only survive but thrive

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Freight Forwarders & Digitization: Part 1 - Customer Enablement
Learn how leading forwarders are providing on-demand customer visibility, continuous communication, and self-service access to succeed

The Three Pieces to Digital Forwarding
Learn three ways that freight forwarders can digitize and differentiate their services

Are Forwarders and Brokers Taking Advantage of The Ecommerce Tidal Wave?
Learn which type of forwarders are thriving and which as struggling in ecommerce

part 2
Freight Forwarders & Digitization: Part 2 - Collecting Data & Effective Integration
Learn how freight forwarders are providing an easy way for their customers to book, rate, track, and ship on-demand

part 3
Freight Forwarders & Digitization: Part 3 - Effective Automation
Learn how freight forwarders are automating time-consuming, non-value-added activities and refocusing resources on what they do best — moving freight

Why Customer-Facing Enablement is a Key Component of Modern Freight Forwarding Systems
Today’s Customers Anticipate Online Visibility via Self-Service Cargo Booking Software
How Automation Can Help Forwarders Unlock Revenue and Profit
Do What You Do Best and Automate the Rest
Freight Forwarders & Digitization: Part 4 – Global Price Management (GPM)
Learn about a new class of digital solutions for forwarders called Global Price Management that is helping forwarders differentiate their service offering and improve the bottom line.

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