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4 Communication Trends to Improve Customer Experience

Knowing these 4 customer communication trends can take your last-mile customer experience and employee satisfaction to the next level.

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Solutions

Fleet Performance Management

What Drives the Cost of Route Planning Software?

What Drives the Cost of Route Planning Software? Let's Talk Learn More In today’s lightning-fast-paced world where customers continue to expect more, efficient vehicle route planning is crucial for last mile logistics companies. Whether you run a...

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Solutions

Fleet Performance Management

Sep 12, 2023

Food Logistics: Maintaining Sustainable Progress in Foodservice Distribution

Food Logistics shares insights from Descartes’ study on the rising consumer interest in sustainable delivery practices and how embracing sustainable practices in food distribution can mitigate environmental impact, reduce waste and minimize energy consumption.

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Sep 11, 2023

Talking Logistics: How Are Companies Engaging With Customers Around Deliveries In 2023?

Talking Logistics’ Adrian Gonzalez and Descartes’ Gary Rosier-Taylor on how many B2B and B2C companies with no customer engagement strategy are missing a huge opportunity to improve the delivery experience, capture customer feedback and reduce delivery costs.

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Route Planning Essentials: Buying & Implementation Strategies

Route Planning Essentials: Buying & Implementation Strategies Let's Talk Learn More Route planning systems play a vital role in optimizing last mile delivery operations, reducing costs, and enhancing customer service. Some companies achieve...

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Solutions

Fleet Performance Management

The Top 5 Capabilities for Route Planning Solutions

The Top 5 Capabilities for Route Planning Solutions Let's Talk Learn More Route planning solutions have undergone significant evolution due to advancements in route optimization, integration of artificial intelligence (AI), real-time GPS availability...

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Solutions

Fleet Performance Management

DRAFT: Mobile Apps

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Elevating Last Mile Customer Experience with Real-Time Communication

Explore the significance of real-time communication and timely engagement in elevating the last-mile delivery experience.

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Solutions

Fleet Performance Management

7 Examples of Customer Engagement Strategies for Last-Mile Delivery

From offering real-time tracking updates and omnichannel communication options to prompting feedback, here are top examples of customer engagement strategies.

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Solutions

Fleet Performance Management

9 Essential Customer Notifications

Customers want more information and updates about their appointments and deliveries. But what notifications are the most valuable and effective for them?

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Solutions

Fleet Performance Management

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