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Gravesham Borough Council Increases First-Time Access with Customer Engagement Tools

Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.

Read more about Gravesham Borough Council Increases First-Time Access with Customer Engagement Tools

Industries

Field Service and Sales

Solutions

Fleet Performance Management

Fleet Analytics

Read more about Fleet Analytics

Route Execution and Fleet Performance Management

Read more about Route Execution and Fleet Performance Management

How Digital Self-Service Improves Customer Satisfaction

Many common field service queries can be resolved using digital self service. By helping customers help themselves, your business stands to costs and improve customer satisfaction.

Read more about How Digital Self-Service Improves Customer Satisfaction

Industries

Field Service and Sales

Solutions

Fleet Performance Management

Autoglass Increases Customer Satisfaction with ETA Tracking

The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician. 

Read more about Autoglass Increases Customer Satisfaction with ETA Tracking

Industries

Automotive

Field Service and Sales

Solutions

Fleet Performance Management

Same-Day Appointment Scheduling

Read more about Same-Day Appointment Scheduling

Watford Community Housing Increases First-time Access with Automated Customer Communications

Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals. 

Read more about Watford Community Housing Increases First-time Access with Automated Customer Communications

Industries

Field Service and Sales

Solutions

Fleet Performance Management

Aug 09, 2023

Canadian Business Journal: Stop Start Unlocks Distribution Capacity with Descartes’ Last Mile Delivery Solution

Canadian Business Journal on how Stop Start is using Descartes’ last mile solution to decrease daily route planning time by over 75% for its fleet specializing in transporting bulky and high-value goods that need to be handled with extra care.

Read more about Canadian Business Journal: Stop Start Unlocks Distribution Capacity with Descartes’ Last Mile Delivery Solution

Aug 09, 2023

Fleet Point: The connection between supply chain, logistics innovation and retail success

Fleet Point features key findings from Descartes’ report on the connection between supply chain and logistics technology innovation and retail success, and the role that management support plays in both.

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What is Appointment Management Software and What are the Benefits?

Learn how self-service appointment management contributes to increased first-time access, reduced call center traffic and improved customer satisfaction.

Read more about What is Appointment Management Software and What are the Benefits?

Industries

Field Service and Sales

Solutions

Fleet Performance Management

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