Customer Success

Solutions

Welsh Water Enhances Customer Experience Through ETA Tracking and Communications

Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre. 

Read more about Welsh Water Enhances Customer Experience Through ETA Tracking and Communications

Industries

Solutions

Paradigm Housing Group Boosts First-Time Access Rates with Digital Appointment Tracking

Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.  

Read more about Paradigm Housing Group Boosts First-Time Access Rates with Digital Appointment Tracking

Industries

Solutions

Ogi Reduces Missed Appointments with Proactive Customer Engagement

Learn how Ogi provides customers with automated communications, technician tracking and real-time feedback around installation appointments.

Read more about Ogi Reduces Missed Appointments with Proactive Customer Engagement

Industries

Solutions

HSS Hire Enhances Service Performance with Real-Time Visibility and Customer Engagement

HSS Hire used customer engagement technology to digitise the customer experience, increase efficiency, and better manage feedback. 

Read more about HSS Hire Enhances Service Performance with Real-Time Visibility and Customer Engagement

Industries

Building Supply

Valora Group uses Descartes EDI to connect to suppliers and logistics partners

Valora relies on Descartes' EDI for fast and error-free processing through the various Procure-to-Pay process stages in a wide variety of product groups through to automated invoice processing and connection to the central SAP system.

Read more about Valora Group uses Descartes EDI to connect to suppliers and logistics partners

Industries

Solutions

Fairmount Tire Increases Delivery Capacity with Intelligent Route Planning and Real-time Visibility

Learn how Fairmount Tire is leveraging Descartes’ last mile delivery solution to get tires out faster and offer B2B customers a seamless experience.

Read more about Fairmount Tire Increases Delivery Capacity with Intelligent Route Planning and Real-time Visibility

Industries

Solutions

Indago - Engaging With Customers About Deliveries

For B2B and B2C companies alike, delivery is becoming a competitive differentiator and a key driver of customer experience. Everything can go perfect on the front end of the sales process, but a poor delivery experience (e.g., late, missed, damaged)...

Read more about Indago - Engaging With Customers About Deliveries

Speed Global Services

Automating Freight Forwarding Processes to Move Cargo More Efficiently. Speed Global Services (SGS) is a growing freight forwarder and customs broker committed to offering personal and customized shipping experience to its customer base. Over the...

Read more about Speed Global Services

Industries

Broker and Forwarder Enterprise Systems

Solutions

Customs and Regulatory Compliance

How JOELLE Streamlined Ecommerce Fulfillment with ShipRush and Peoplevox

Learn how JOELLE was able to increase productivity, tighten inventory control, and optimize the customer experience. With the help of Peoplevox & ShipRush, JOELLE continues to grow.

Read more about How JOELLE Streamlined Ecommerce Fulfillment with ShipRush and Peoplevox

Industries

Ecommerce Shipping & Fulfillment

Solutions

Hubo realizes digitization and process optimization with suppliers thanks to EDI

Hubo suppliers can choose integrated EDI or Go-webEDI, depending on the size of the company and the number of messages. Hubo creates a win-win for both suppliers and the retailer itself.

Read more about Hubo realizes digitization and process optimization with suppliers thanks to EDI

Industries

Solutions

Olo Marzipan chooses Descartes’ EDI for process optimization

Olo Marzipan O. Lohner AG, a Swiss manufacturer of marzipan and nut products, reaffirms confidence in Descartes' solutions to generate added value using our EDI interfaces.

Read more about Olo Marzipan chooses Descartes’ EDI for process optimization

Industries

Solutions

Martins Atacadista Achieves Fleet-Wide Fuel Savings & Better Delivery Performance

Learn how Martins Atacadista, Brazil’s largest wholesale company, enhanced its delivery performance and saved money with Descartes’ Suite.

Read more about Martins Atacadista Achieves Fleet-Wide Fuel Savings & Better Delivery Performance

Industries

Solutions

Big Frog Supply Sees Greater Warehouse Control & Visibility

Big Frog Supply Conquering Warehouse Challenges and Ensuring Fast Fulfillment “You Need It, We Hop to It!” The motto of Big Frog Supply became difficult to live up to as sales grew and SKUs numbered over 100,000. Multi-warehouse inventories demanded...

Read more about Big Frog Supply Sees Greater Warehouse Control & Visibility

Industries

Ecommerce Shipping & Fulfillment

Solutions

Unimart's New Tech Stack Leads to Sustainable Growth YOY

With the help of Descartes Peoplevox, Unimart has increased its average warehouse order value and its order fulfilment volumes.

Read more about Unimart's New Tech Stack Leads to Sustainable Growth YOY

Industries

Ecommerce Shipping & Fulfillment

Solutions

Franky Fresh Food counts on EDI for the digitization of the purchasing and delivery process

Franky Fresh Food has been part of the FOOD department of the Willy Naessens Group since 2007. As part of its strategic pillar of digitization, more and more attention is being paid to onboarding suppliers via EDI for order forms, invoices and...

Read more about Franky Fresh Food counts on EDI for the digitization of the purchasing and delivery process

Industries

Solutions

Optimizing Omnichannel Order Fulfillment with Descartes OzLink™

Mountain Khakis Mountain Khakis, an omnichannel distributor of premium outdoor apparel, implemented Descartes OzLink™ Mobile and Descartes OzLink™ Shipping to streamline and accelerate its order fulfilment workflow. By eliminating time-consuming...

Read more about Optimizing Omnichannel Order Fulfillment with Descartes OzLink™

Brook Reimagines Furniture Rental Through Digital Transformation

Nathan Sanders, CEO of Brook Furniture Rental, discusses the company’s investment in Descartes’ routing technologies to transform distribution operations and significantly improve service standards for its B2C and B2B customers.

Read more about Brook Reimagines Furniture Rental Through Digital Transformation

Industries

Solutions

Lagerhäuser Aarau AG relies on efficient EDI interfaces with its customers, thereby avoiding internal work

Whilst implementing a new warehouse management system, Lagerhäuser Aarau AG, a Swiss full-service provider of logistics and international transport services, decided to simultaneously outsource EDI to its partner Descartes. The result was an...

Read more about Lagerhäuser Aarau AG relies on efficient EDI interfaces with its customers, thereby avoiding internal work

Industries

Solutions

Gebro Sales relies on EDI to efficiently process complex orders

Gebro Sales is the specialist for placing impulse items at large hardware stores, do-it-yourself stores and supermarkets in the Netherlands and Belgium. EDI offers their customers and merchandisers the opportunity to pass on complex orders with often...

Read more about Gebro Sales relies on EDI to efficiently process complex orders

Industries

Solutions

Featured Customer Success Stories

Stoked Ride

Stoked Ride Shop gained SKU-level margin visibility, improved bundle cost accuracy, and achieved 15% year-over-year growth with Descartes Sellercloud.

ER2

ER2 eliminated cross-shipping, improved picking speed by 75%, and reduced shipping costs using Descartes Sellercloud to unify eight warehouses.

Jem Global

As ecommerce became a primary growth engine, Jem Global's operational complexity increased. Manual processes and disconnected systems made it difficult to maintain inventory accuracy, fulfill orders efficiently, and scale with confidence. To support continued growth, the company turned to Descartes Sellercloud™.

Bridgeway

Bridgeway turned to Descartes MyCarrierPortal™ integrated with Descartes MacroPoint™ for shipment visibility to streamline processes across 15+ freight agent brands.

Lone Cypress Logistics

Lone Cypress focuses on delivering high standards of service and transparency for shipper customers, a goal supported by its tech stack that includes the Descartes Aljex™ broker-focused transportation management system (TMS) integrated with Descartes MacroPoint™ for real-time visibility and Descartes MyCarrierPortal™ for carrier vetting, onboarding and monitoring.

Sims Global Solutions

Seeking to improve operational efficiency, enhance security, and reduce fraud and risk across its carrier onboarding processes, Sims Global Solutions deployed Descartes MyCarrierPortal™.

Nationwide Equipment Transportation

Nationwide Equipment Transportation NET) turned to Descartes MyCarrierPortal to proactively manage risks and fortify the company’s defenses against cargo theft. NET also deployed Descartes MacroPoint™ for real-time visibility into freight movements, integrating the combined Descartes solutions into its TMS.

Flat World Global Solutions

To streamline processes and strengthen compliance, Flat World implemented Descartes MyCarrierPortal™ and Descartes MacroPoint™, gaining increased team productivity, robust compliance management and fraud prevention, and improved carrier relationships.

DC Logistics

By automating, accelerating, and simplifying fulfillment workflows, DC Logistics freed up resources to grow the business and diversify offerings across multiple revenue streams.