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Gain better insight into Descartes solutions and the logistics and supply chain best practices that produce meaningful results.
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Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.
Industries
Solutions
Descartes engaged Indago to conduct a short survey on the role of electronic customer engagement during the delivery lifecycle. If the limited results are any indication of how companies engage their customers, then it is clear that many are missing...
In June 2023, U.S. container import volumes decreased slightly compared to May 2023. Although the decline was not as much as in previous years, volumes were higher than pre-pandemic 2019. Port transit times decreased to the lowest levels since...
5 Tips for Preventing Cancellations and the Effects of Missed Appointments Let's Talk Learn More Last-minute cancellations and failed appointments throw a wrench in the works of your field operations. To start with, your business will need to cover...
Solutions
Today’s customers expect to view the status of their shipments on-demand. They also want to know if a shipment has cleared customs, its security filing status, or if a shipment is at risk of a delay. Descartes Customer Visibility for LSPs provides on...
Industries
Solutions
In June 2023, U.S. container import volumes decreased slightly compared to May 2023. Although the decline was not as much as in previous years, volumes were higher than pre-pandemic 2019. Port transit times decreased to the lowest levels since...
Are you using NetSuite’s enterprise resource planning system (ERP) for your business and need to find the best warehouse management system for NetSuite? This WMS buyer’s guide will answer sixteen of the most frequently asked questions we encounter...
Solutions
Order tracking is the cornerstone of an effective last mile customer engagement strategy. Repurposing order details and geolocation data can add value to your service and empower customers throughout the order lifecycle.
Solutions
Final mile tracking is more than a customer experience tactic. Real-time visibility helps to increase first-time access, minimize fuel costs and reduce calls to the contact center.
Solutions
The top five reasons real-time communication is important to customers, plus how to meet customer expectations without overhauling your tech stack.
Solutions
To get the customer satisfaction and ROI you’re hoping for, your customers need to be engaged in every step of the process before, during, and after service.
Solutions
5 Tactics for Improving the Customer Experience Let's Talk Learn More E-commerce giants, food delivery apps, and ride-hailing services have raised the bar for the end-to-end customer experience. Now, customers expect nothing less than the...
Solutions
What is Customer Engagement and Why is it Important? Let's Talk Learn More In the typical logistics software stack, the concept of the customer has historically been neglected. Systems are built to deal with “jobs,” “orders,” and productivity - while...
Solutions
How Does Consumer Location Impact Ecommerce and Home Delivery Expectations and Actions? Let's Talk Learn More As retailers learn more about delivery personas, they need to understand how the geographic location of consumers changes their ecommerce...
Solutions
You want to build an integrated technology stack for your ecommerce business, and you need to know the best way to get started. With so many different software options on the market today, deciding which programs belong in your technology stack, let...
Solutions
Ecommerce business leaders that struggle with accurate, on-time order fulfillment benefit from ecommerce software. Designed to streamline every step of the process, from shopping cart to order fulfillment to timely delivery of each order, integrated...
Solutions
Choosing a technology stack for your ecommerce business starts with understanding which combination of integrated software is best suited to your business type. To avoid overkill and technology overwhelm, choose a tech stack journey to help you...
As an ecommerce business leader, you are responsible for solving a variety of problems to keep your business running smoothly. Technology solutions can help, but how do you know which type of technology solves each unique business problem? Here is a...
Solutions
Every good ecommerce business leader wants to prevent mistakes and delays in order fulfillment. However, many struggle to keep promises to their customers. When it comes to fast and accurate ecommerce fulfillment, technology can help, but with...
Solutions
U.S. imports from China have been the subject of media attention since the previous U.S. administration announced tariffs in 2017 and have heightened as tensions between the two countries increased and the pandemic progressed. Many companies have...
Solutions
Featured Resources
Fleet Resource Center
From Monitoring to Mastery: Preparing for 2026 Temperature Tracking Requirements
Peak Season 2025 Survival Guide for Warehouses
Surviving Tariff Volatility
Customs Brokers & Foreign Trade Zones
2025 Transportation Management Benchmark Survey
Descartes Pacejet: One Solution for Freight and Parcel Shipping, Fully ERP-Integrated and Built to Scale
What Is CBP Form 214? A Guide for U.S. Importers Using Foreign Trade Zones
Choosing the Right Software Partner to Navigate Tariff Uncertainty