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Gain better insight into Descartes solutions and the logistics and supply chain best practices that produce meaningful results.
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Discover how businesses collect useful customer feedback after a last mile delivery or field service appointment.
Industries
Solutions
Knowing these 4 customer communication trends can take your last-mile customer experience and employee satisfaction to the next level.
Solutions
Building upon their personal experience while online shopping, customers now expect information on-demand from their forwarder. They want to access information and book shipments online. Customers also want value. They want to compare cost versus...
What Drives the Cost of Route Planning Software? Let's Talk Learn More In today’s lightning-fast-paced world where customers continue to expect more, efficient vehicle route planning is crucial for last mile logistics companies. Whether you run a...
Solutions
Canadian Customs Self-Assessment (CSA) An Overview & How Descartes Can Help Connect with Descartes What is the Canadian CSA Program? The Customs Self-Assessment (CSA) program is designed for low-risk, pre-approved importers, carriers, and registered...
Solutions
Route Planning Essentials: Buying & Implementation Strategies Let's Talk Learn More Route planning systems play a vital role in optimizing last mile delivery operations, reducing costs, and enhancing customer service. Some companies achieve...
Solutions
The Top 5 Capabilities for Route Planning Solutions Let's Talk Learn More Route planning solutions have undergone significant evolution due to advancements in route optimization, integration of artificial intelligence (AI), real-time GPS availability...
Solutions
Explore the significance of real-time communication and timely engagement in elevating the last-mile delivery experience.
Solutions
From offering real-time tracking updates and omnichannel communication options to prompting feedback, here are top examples of customer engagement strategies.
Solutions
Customers want more information and updates about their appointments and deliveries. But what notifications are the most valuable and effective for them?
Solutions
KEY TAKEAWAYS 1. WMS software, or a Warehouse Management System, is used by warehouse workers to handle activities such as barcode scanning, inventory tracking, order processing, receiving, put away, picking, and packing. 2. WMS software comes in two...
Industries
Solutions
Many common field service queries can be resolved using digital self service. By helping customers help themselves, your business stands to costs and improve customer satisfaction.
Industries
Solutions
The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician.
Industries
Solutions
Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals.
Industries
Solutions
Learn how self-service appointment management contributes to increased first-time access, reduced call center traffic and improved customer satisfaction.
Industries
Solutions
Understanding the Five Eyes export control enforcement coordination agreement and what it means for international businesses.
Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.
Industries
Solutions
Descartes engaged Indago to conduct a short survey on the role of electronic customer engagement during the delivery lifecycle. If the limited results are any indication of how companies engage their customers, then it is clear that many are missing...
In June 2023, U.S. container import volumes decreased slightly compared to May 2023. Although the decline was not as much as in previous years, volumes were higher than pre-pandemic 2019. Port transit times decreased to the lowest levels since...
5 Tips for Preventing Cancellations and the Effects of Missed Appointments Let's Talk Learn More Last-minute cancellations and failed appointments throw a wrench in the works of your field operations. To start with, your business will need to cover...
Solutions
Featured Resources
The Carrier Compliance Landscape is Changing in 2026
Why Foreign Trade Zone (FTZ) Software Has Become a Strategic Imperative
Fleet Resource Center
From Monitoring to Mastery: Preparing for 2026 Temperature Tracking Requirements
Peak Season 2025 Survival Guide for Warehouses
Surviving Tariff Volatility
Customs Brokers & Foreign Trade Zones
2025 Transportation Management Benchmark Survey
Descartes Pacejet: One Solution for Freight and Parcel Shipping, Fully ERP-Integrated and Built to Scale