VEDR
5 Tactics for Improving the Customer Experience Let's Talk Learn More E-commerce giants, food delivery apps, and ride-hailing services have raised the bar for the end-to-end customer experience. Now, customers expect nothing less than the...
Solutions
Driver Hours of Service (HOS) Reporting
What is Customer Engagement and Why is it Important? Let's Talk Learn More In the typical logistics software stack, the concept of the customer has historically been neglected. Systems are built to deal with “jobs,” “orders,” and productivity - while...
Solutions
DVIR
FreightWaves speaks to Descartes’ Chris Jones about key findings from its global study on sustainable delivery, including that only 43% of retailers are presenting environmentally friendly delivery options to consumers when they make online purchases.
Logistics Viewpoints’ Chris Cunnane and Descartes’ Chris Jones discuss why there is so much interest in sustainability and home delivery, what types of sustainable delivery options get consumers’ attention, and what consumers think of retailers’ sustainable delivery performance.
Global Trade Magazine shares key findings from Descartes’ global study that examined consumer sentiment of retailers’ sustainability practices around their delivery operations, including that only 43% of consumers felt retailers were doing a good job of using sustainable delivery practices.
Supply Chain Brain features insights from Descartes’ Chris Jones on where shippers and logistics service providers are focusing their transportation management priorities over the next 2 years.
How Does Consumer Location Impact Ecommerce and Home Delivery Expectations and Actions? Let's Talk Learn More As retailers learn more about delivery personas, they need to understand how the geographic location of consumers changes their ecommerce...
Solutions