With marketplaces such as Amazon representing an increasing portion of the online sales pie, small businesses need to know how to manage product returns in this environment. In a recent Entrepreneur article, Descartes' Rafael Zimberoff, founder of
With the holidays behind them, retailers are faced with an influx of product returns, especially in the ecommerce channel. In this Total Retail article, Descartes' Troy Graham shares five tips to manage the rush of post-holiday returns to meet
An estimated 2.2 million TEUs passed through Port Houston's two container terminals in 2016 and about 142,000 TEUs, or 6.5 %, were coffee imports. Referencing data from Descartes Datamyne, STiR, the leading coffee and tea industry trade magazine
A recent SupplyChainBrain video outlines the necessity of real-time supply chain visibility for shippers. Dave Halsema, VP North American Alliances at MacroPoint, explains how shippers can attain supply chain visibility to improve service performance
Changes in return policies by Amazon and other marketplaces are an opportunity for small e-commerce businesses to take charge of their returns. In a recent Internet Retailer article, Rafael Zimberoff, VP of Product Development at ShipRush, outlines
With the 2017 holiday season behind them, retailers and suppliers are preparing for an influx of returns. In a recent Multichannel Merchant article, Descartes' Chris Caouette outlines seven best practices suppliers can put in place to help eliminate
With an estimated 1.4 million packages sent back to retailers January 3rd on UPS National Returns Day, a speedy and frictionless returns process is a critical element of retailers' customer experience strategy. FierceRetail speaks to Descartes' Troy
With holiday returns reaching serious volumes, retailers must create an efficient and frictionless returns experience. In this Supply & Demand Chain Executive article, Descartes' Troy Graham presents eight return processing tips online retailers
EcommerceBytes presents a case study of McCombs Supply, an appliance parts retailer operating both a bricks-and-mortar warehouse store and a booming online business. McCombs shares the ecommerce tools and strategies they’ve implemented—including a
In a feature story on ecommerce operations and fulfilment, MultiChannel Merchant takes a closer look at how shipping technology is helping retailers, such as appliance parts supplier McCombs Supply, to drive ecommerce growth, and overcome the escalating costs and poor delivery execution associated with manual shipping. For McCombs Supply, shipping smarter—for instance, from 150 packages a day to 150 packages an hour—in the face of swelling ecommerce demand has been critical to the company’s ongoing success.