Customer
Success
Customers in diverse industries worldwide share how they are enhancing the customer experience and better running their logistics and supply chain operations with help from Descartes solutions.
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Solutions
Industries
Chips Go Here
When Ditzler chose Descartes STEPcom's EDI Services, the good existing cooperation between the implementation partner and Descartes STEPcom in various EDI projects was decisive.
Industries
Solutions
Learn how Lipsey Logistics transformed their freight operations using Descartes MacroPoint’s freight visibility platform and increased carrier compliance by 20%.
Industries
Solutions
Read our case study and discover how EVBox upgraded their compliance using Descartes Visual Compliance
Industries
Solutions
"In collaboration with Descartes, we developed our EDI system several years ago, and it is important that we continue to update it so that it remains future-proof. For us, EDI is part of our digital transformation.” - Fred Hooft, Manager...
Industries
Solutions
Marine Services International, Inc. (MSI) is an international freight forwarder and Non-Vessel Operating Common Carrier (NVOCC) based out of the Cleveland, Ohio freight hub. The company has been using Descartes to manage warehouse operations, analyze...
Industries
Solutions
Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.
Industries
Solutions
The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician.
Industries
Solutions
Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals.
Solutions
Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.
Industries
Solutions
Learn how Halo improved the collection and delivery process by increasing transparency.
Industries
Solutions
Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre.
Industries
Solutions
Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.
Industries
Solutions
Learn how Ogi provides customers with automated communications, technician tracking and real-time feedback around installation appointments.
Industries
Solutions
HSS Hire used customer engagement technology to digitise the customer experience, increase efficiency, and better manage feedback.
JK International is pleased to have made the move to Descartes since the solution is intuitive, the functionality is comprehensive, and Descartes' staff responsive to our inquiries.
Industries
Solutions
Valora relies on Descartes' EDI for fast and error-free processing through the various Procure-to-Pay process stages in a wide variety of product groups through to automated invoice processing and connection to the central SAP system.
Industries
Solutions
Learn how Fairmount Tire is leveraging Descartes’ last mile delivery solution to get tires out faster and offer B2B customers a seamless experience.
Industries
Solutions
For B2B and B2C companies alike, delivery is becoming a competitive differentiator and a key driver of customer experience. Everything can go perfect on the front end of the sales process, but a poor delivery experience (e.g., late, missed, damaged)...
Automating Freight Forwarding Processes to Move Cargo More Efficiently. Speed Global Services (SGS) is a growing freight forwarder and customs broker committed to offering personal and customized shipping experience to its customer base. Over the...
Learn how JOELLE was able to increase productivity, tighten inventory control, and optimize the customer experience. With the help of Peoplevox & ShipRush, JOELLE continues to grow.
Industries
Solutions
Featured Customer Success Stories
Lipsey Logistics
One of the largest transportation providers in North America, Lipsey Logistics implemented Descartes MacroPoint™ to heighten freight visibility and increase compliance. The 3PL automated multimodal visibility, increased carrier compliance by nearly 20%, and doubled ELD compliance in less than a year—saving a substantial amount of time, money, and manual effort.
EVBox
EVBox was in need of an easy-to-use automated screening solution that could be integrated into the existing sales platform, Salesforce. With customers worldwide, having a solid compliance program was a necessity and EVBox turned to Descartes Visual Compliance to automate its denied party screening processes.
Gravesham Borough Council
The Council was looking for a solution that could meet customer expectations, while also driving down no-access rates. Oneserve and Descartes delivered a solution that increased first-time access, reduced follow up phone calls, and streamlined the feedback process
JK International (JKI)
Learn how JK International has moved away from legacy technology to Descartes to improve customer service, achieve enhanced analytics, reduce demurrage fees, and enhance overall operational efficiency
Fairmount Tire
Read how Fairmount Tire replaced inefficient, paper-based manual delivery practices with Descartes Route Planner™ On Demand to deliver more tires in less time using fewer trucks, while enhancing the customer experience with a detailed, real-time view of the order journey.
Speed Global Services
Read how Speed Global Services has been using Descartes OneView™ for clearing shipments and moving multimodal freight. The company is benefiting from the automation, statistical analysis, customs compliance capabilities of the technology. With the Descartes solution in place, Speed Global Services is freeing resources to drive up growth.
Featured Videos
Fairmount Tire Digitizes B2B Ecommerce Delivery Operations
Brook Reimagines Furniture Rental Through Digital Transformation
SEL Transforms Operations with Digital Freight Broker Technology from Descartes
Talking Logistics: Making a Difference: Supply Chains for a Better Tomorrow
Ancla Logistik Accelerates Growth with Descartes Ecommerce WMS
Adafruit Industries: Simplifying Denied Party Screening with Descartes Visual Compliance™
Modernizing Real-time Air Cargo Asset Tracking with ACL Airshop and Descartes
GHY: Streamlining Customs Clearance with Descartes Canadian Customs Brokerage™
Halfords Mobile Expert Offers Customers Dynamic Appointment Self-Scheduling with Descartes
Swix (Norway) Customer Success
Stark Group (Sweden) Customer Success
Iceland Post Customer Success
Wehkamp (The Netherlands) Customer Success
Ideal Supply Delivers Superior Customer Service with Help from Descartes
Meeting Customer Expectations for Real-time Freight Visibility with Descartes MacroPoint™
Descartes Customers in the News
Descartes celebrates the success of our customers by publishing news stories that illustrate the benefits and cost-savings our customers have found using Descartes solutions. Read additional stories of our customers' successes around the globe in the General News section of our website.